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January 2022 by Myth Y.
They can not manage a good parking structure. And they can easily push their own work responsibility to other customers.
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July 2020 by Shreya Joshi
This Zipcar site is no more active.
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August 2019 by C Z.
tl;dr zipcar lost lawsuit for double charging customer. Neglects customer, defies court. Thinks it's above the law. Story: Feb 2019 I had a truck kicking up gravel that cracked the windshield of my zipcar on freeway. Upon reporting, Zipcar's insurance company, Sedgwick Claims sent me a bill for $445, which is under the deductible. I paid. Shortly after, zipcar also deducted the same amount from my credit card. Therefore I paid twice for the same accident. I have called Zipcar 9 times over the course of 5 months to report this double-charge. Every time was promised their customer support would reach out to me to resolve. Never happened. I have since filed a lawsuit against zipcar, Boston municipal court rules in my favor given all evidence, and orders zipcar to pay full amount plus my legal fees. Yet after 2 more months and 2 court visits- Not only zipcar as defendant never showed up, but they also failed to pay me back in full. The suit continues and we expect to send the sheriff over to their office at some point. This should give everyone considering doing business a fair warning about them. Not only they don't give two hoots about their customers. They do not give a damn about court ruling, or the law.
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May 2019 by Tameka C.
I am posting this review because my sister dealt with Zipcar she was driving on the way to work one day and a pebble hit the windshield leaving a crack about 5 in long and they automatically charged her credit card $212 without authorization and upon investigating they can't even find it in the membership agreement where they were authorized to take that money. Also speaking with customer service is no help they'll keep giving you the run-around telling you why they had every right to take the money out of your account without your authorization this is a very terrible company to deal with if you want to do car sharing.
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February 2019 by Jay H.
No bueno! It was a challenge signing up and the customer service team lacked communication. Took forever to try reaching a resolution which I had to figure it all out for myself. I was finally able to sign up and then rent a car. Next thing that happened I got the car it was dirty, long crank to start, low tire pressure and two bad windshield wipers. This was complete garbage. When I mentioned it they said well I can go replace it myself and have it reimbursed. That's not my job. I don't have time for that. They never called me on updates for if it were being towed and if I could get matched with a car. So I basically paid for short term use and things weren't quite in order. Bad wipers in snow leaving it smearing on the window. Yeah that's totally safe. Never doing business with Zipcar ever again.
