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February 2024 by Elizabeth Terry
Charlie, my dog, received what I would call a not good haircut. I let Animal Crackers know. Not only were his ears uneven, but his stomach was shaved and other places were shaved too closely. The owner contacted me and said she would give me a refund which she did! She also said I could book an appointment with her the next time, which I did. Not only did Charlie received a great haircut, but it was at no charge to my surprise! I think I shall always go there for my pet's haircuts!!!FYI: my married name is no longer Elizabeth Terrybut Elizabeth Herrmann
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February 2024 by Andrea Ciesluk
my dog always comes back exhausted from here! We love Animal Crackers!
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January 2024 by Timothy Clare
Great place to have your pet to stay.Knowing that your pet will have fun.Marshy Jo is one happy dog.
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January 2024 by William burket
unfriendly staff and very uncleanly, ill never take my dog there again
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December 2023 by Justin C
The team at Animal Crackers is great, we've been using them for walk-in nail trimming/grinding for awhile now. The staff is always friendly, the wait is never very long (I try to call ahead to see if it is extra busy or not before heading in). For the price and ease, Animal Crackers Pet Salon is worth the visit.
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November 2023 by Cindy Price
As an animal lover and one who sees an animal like my own child and not an object, I TOTALLY recommend that NO ONE take their animal here especially for grooming. I was looking for an awesome atmosphere to enjoy animals and dogs and one day working behind the scenes here was enough!!! I started in bathing. First thing I noticed that this place could use a good deep cleaning. I understand places get dusty but it was pretty filthy. Even the employees bathroom was disgusting and I couldn’t even lock the door behind me. What upset me the most was the drying process for these fur babies. The only way to describe it was like taking my car to the car wash and hosing it down with the high pressure hose. This place uses high pressure hand blow dryers and the dogs HATE it!!! Every single one of them. You use this tool close to their skin and can see the water spraying and bouncing off their skin. Going in a fast paced motion over and over and over again for what seems like a half hour felt like forever for these dogs I’m sure- no breaks or comforting the dogs. Being tied up to the table or wall, they couldn’t get away fast enough and were made to feel this torture so they could get to the groomer faster and dry as a bone. I was told if they weren’t dry enough the groomer would send them back. Some of the dogs even yelped in distress and moaned. I FELT SO HORRIBLE. I witnessed in this very loud atmosphere most of the employees had head phones in and didn’t even talk to the dogs to reassure them or calm them down. I sure did! I feel like the dogs were treated like an object with no heart or feelings sitting on that table. I THINK THIS PLACE TAKES ON A LARGE VOLUME OF DOGS AND IS VERY MONEY DRIVEN. The volume is too big here to stop and see how your animal is doing or how it’s feeling. They just keep it moving like a factory line. There’s too many dogs to keep up with. Even the hot water can’t keep up. It ran out by 10am and I had to bathe dogs with cold water in a cold place. Very upsetting. Sitting behind the reception desk, I experienced a lot of covering up. It was too busy to answer most of owners questions and concerns. If an owner told the reception things about a dog, it wasn’t noted and very little information abbreviated on their charts. This place is just way too busy to have empathy and caring to slow down and REALLY care what the owner is expressing or how the dog is doing. I was not impressed with the small doggie daycare area, especially outside. It was just a fenced in area with pea gravel and walls all around. No grass. Walking through the facility I could see most of the dogs were scared, fearful and shaking. It’s like taking your dog to the animal shelter - he’s probably thinking he won’t see his owner again. This place is old and filthy and I wouldn’t even take my pet rat there. Most of the employees were very very nice but I declined a job there after one day. I feel bad for ALL of the animals getting dropped off here. If you can’t see and watch your animal play, get bathed and see how it’s treated behind the scenes then don’t do it!UPDATE TO OWNERS RESPONSE:I wrote my review previously for the ANIMALS! They have no voice. It seems this place would rather take in more and more dogs to make an almighty dollar than to slow down and make sure an animal is comfortable and happy while going through the process. No one wants to slow down and see how the animal is doing, just keep on going so you can get to the next dog that’s been waiting in the loud kennel.Animals are not objects that you can just fluff up and made look pretty. You still need to treat them with dignity and respect in the process of bathing and grooming. All I ask is - maybe a “family owned” business with empathy and compassion for animals would see that they might need to lighten their daily load alittle so the animals can be better cared for. I’m not the only one who has written a bad review. Maybe if the load is lightened, things would be different. I am speaking up for the dogs. ❤️
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November 2023 by Cindy P.
If you love your dog and see him like your baby, don't board them! Get a house pet sitter when out of town! And learn how to groom them yourself!! As an animal lover and one who sees an animal like my own child and not an object, I TOTALLY recommend that NO ONE take their animal here especially for grooming. I was looking for an awesome atmosphere to enjoy animals and dogs and one day working behind the scenes here was enough!!! I started in bathing. First thing I noticed that this place could use a good deep cleaning. I understand places get dusty but it was pretty filthy. Even the employees bathroom was disgusting and I couldn't even lock the door behind me. What upset me the most was the drying process for these fur babies. The only way to describe it was like taking my car to the car wash and hosing it down with the high pressure hose. This place uses high pressure hand blow dryers and the dogs HATE it!!! Every single one of them. You use this tool close to their skin and can see the water spraying and bouncing off their skin. Going in a fast paced motion over and over and over again for what seems like a half hour felt like forever for these dogs I'm sure- no breaks or comforting the dogs. Being tied up to the table or wall, they couldn't get away fast enough and were made to feel this torture so they could get to the groomer faster and dry as a bone. I was told if they weren't dry enough the groomer would send them back. Some of the dogs even yelped in distress and moaned. I FELT SO HORRIBLE. I witnessed in this very loud atmosphere most of the employees had head phones in and didn't even talk to the dogs to reassure them or calm them down. I sure did! I feel like the dogs were treated like an object with no heart or feelings sitting on that table. I think this place takes on such a volume of dogs and is very money driven. The volume is too big here to stop and see how your animal is doing or how it's feeling. They just keep it moving like a factory line. There's too many dogs to keep up with. Even the hot water can't keep up. It ran out by 10am and I had to bathe dogs with cold water in a cold place. Very upsetting. Sitting behind the reception desk, I experienced a lot of covering up. It was too busy to answer most of owners questions and concerns. If an owner told the reception things about a dog, it wasn't noted and very little information abbreviated on their charts. This place is just way too busy to have empathy and caring to slow down and REALLY care what the owner is expressing or how the dog is doing. I was not impressed with the small doggie daycare area, especially outside. It was just a fenced in area with pea gravel and walls all around. No grass. Walking through the facility I could see most of the dogs were scared, fearful and shaking. It's like taking your dog to the animal shelter - he's probably thinking he won't see his owner again. This place is old and filthy and I wouldn't even take my pet rat there. Most of the employees were very very nice but I declined a job there after one day. I feel bad for ALL of the animals getting dropped off here. If you can't see and watch your animal play, get bathed and see how it's treated behind the scenes then don't do it!
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November 2023 by Tim C.
If you send your dog to animal crackers for boarding or daycare make sure when they bring you your dog you ask to look at your dog's clipboard. They secretly hide dogs clipboards when the owner comes because they will lie and not tell them their dog is aggressive. Most times as well, the dog doesn't eat at all and they lie to you about that as well. It's a very untrustworthy business. The owners refuse to take accountability for anything and if you look at the replies to all the reviews they all sound the same: deny, deny, deny. If your dog comes home with feces or urine or both on them do not send your dog there again because they will make that same mistake. They will lose your dogs prescription meds and food you paid for and barely ever compensate for it. They barely prevent dog fights and many dogs come home with scars there. To add on, The reason why you hear dogs barking and whining is not because they see the workers although it can be, it's most likely because your dog is either hungry, thirsty or needs to go potty. Either way your dog is being neglected and not cared for most the times. You and your dog(s) both deserve better treatment and your complaints are valid.
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September 2023 by Jennifer Muller
Animal Crackers takes great care of our rescued Great Pyrenees. He goes for daycare and boarding. The groomers do a great job helping control his double coat and nails as well.
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September 2023 by Karen Lynch
Friendly place Dog's enjoyed hanging out after there groom. Only a 4 because my Irish setter looked good but would have liked more hair on feet and nails trimmed more. I know Irish are not an easy coat to groom My springer looked great.
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August 2023 by Cindy Lane
It saddens me to have to write this as I have used Animal Crackers in Hartland over 25 days last year to board my dogs with no issues.Very disappointed in the care that my 2 dogs received or the lack there of in the past month. On 2 separate occasions (within a couple of weeks) our dogs came home covered in feces and urine. Took pictures and sent to owner and was offered a free dog bath on their next visit.Fast forward to the 2nd boarding and again both dogs came home caked in feces and urine, no bath because they do not bathe dogs on the weekend. The owners excuse was their outdoor area had issues with drainage. Not sure what that had to do with the condition of my dogs as it would only be their feet subjected to the mess in the yard.It is clear that they do not clean the individual kennels often enough or train their staff to do so.Additionally, my dogs are on medication they get once a day. When I picked them up a day early on one of the occasions, I asked for their extra medicine back. They could not find it and found the paperwork in the garbage, so I can only imagine that is where the medication ended up as well. I hadn't even gotten my dogs yet. The owner offered to pay for the meds...that is not the point, why not bring it to the front counter along with leftover food and the dogs?Very unprofessional and even the owners were rude.
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August 2023 by Autumn Fountaine
I usually drop off my dog for daycare, last time I went to drop off for boarding and didn't know I was supposed to schedule it. They were very understanding and still took her in for the night!
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August 2023 by Alex C.
If you love your pet, never go here. Lots of yelping and sounds of dogs in pain. I took my dog here and she came out distressing and terrified. They take FOUR HOURS for a simple cut and wash. It's filthy, unsanitary, and has no working air conditioning. Place needs to be shut down.
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July 2023 by Champion Training
We boarded our golden here, was going off recommendations and previous reviews.. the first time was a few weeks ago and first off, there is 0 communication. No check ins, not even a simple text. Strike 1. When we got Aspen back, he was noticeably limping, his eyes were infected, and he had large scratches on his nose. I called and they said it was because of the fence..? Strike 2. Decided to give them another shot this weekend. My golden is almost 3 years old, still has a lot of energy. Still no check ins, and he has not moved since being home. Oh and he threw up everywhere. Completely lethargic, and it seems like he hasn't slept in 4 days. Strike 3. DO NOT BRING YOUR DOG HERE.
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July 2023 by Cindy B.
I am not sure what happened to this place from last year to this year, but they have gone down hill. Last year we boarded our 2 dogs 30+ days with no issues. This year we have boarded them twice and both times both dogs came home with urine and feces all over them. Spoke to Kelly the owner the first time (about 3 weeks ago) and she said she would look into it and was apologetic but offered both to have exit baths on their next time there. Fast forward today, picked them up a day early and again they were covered in urine and feces again! Totally unacceptable. Spoke to Dave the owner and he gave me excuses why they looked like that. They are having drainage problems outside where the dogs do their business. Seriously? If this is an issue fix it! THEN...since we picked both up a day early I asked for their extra days medicine back. They couldn't find it and said they probably threw it away. The dogs hadn't even left the building when I asked for it. They found the paperwork in the garbage. Who knows if my dogs even got their medicine or fed for that matter. They did not clean the cages as they should and after reading some of these reviews I can see that their staff is inadequate to handle such type of work. VERY DISAPPOINTED AND WILL NEVER USE THEM AGAIN.