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February 2024 by Sarah
The employees at this location went above and beyond during a rough situation. They showed that they care about their customers and I am so impressed.
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February 2024 by Liz Stewart
I showed up at open with a problem connecting my Apple Watch to the cellular line I ordered. Kyle spent an hour with me making sure to finally get it to sync. Even put the screen protector on that I purchased while we waited for it to sync. Customer service like that is hard to find. I am very appreciative he was so patient and helped me the way he did.
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February 2024 by Danielle Killian
When I came in to turn in my old phones because my family upgraded 3 phones over the Holidays, Kyle M. was beyond helpful! Unfortunately, the loyalty people we had to speak to at AT&T were absolutely useless, rude, and proved to not care about us as long-standing AT&T customers! Kyle was not letting that fly, he spent a very long time with us and made a lot of calls on our behalf. He truly knows what customer service is, we are very grateful for him! Keep rocking it Kyle
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January 2024 by Mike M
Luke, from the Howell, Michigan store was extremely helpful and gave great service. Thanks Luke!Mike and Sheila Miles
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December 2023 by Aiyana Cooper
I am so impressed with this location. Tammy, Kyle, Todd, and Ryan are absolutely amazing. We came in with a question and not only was the question answered, we walked away with a discount on our bill. They work very hard to make sure their customers are satisfied and we definitely are!
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December 2023 by Zachary Shreve
Kyle was very helpful, knowledgeable, and kind. He helped me upgrade my phone. I highly recommend this location for all of your AT&T service needs.
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December 2023 by Chris Weaver
Had a great chat with Kyle, who helped me for over two hours. Overall a nice experience, would recommend!
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November 2023 by Horizons Skyfire
Great phone store! Ryan & Kyle are both very knowledgeable and friendly and will work with you to find a deal that works best for you.
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November 2023 by Joel Blodgett
Had a great chat with Ryan, who gave me really great information about the current plans offered. Overall a nice experience, would recommend!
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November 2023 by Tracy L Buxton
Ryan and his team did an amazing job helping us transfer to our new phones...we had 4 total.
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November 2023 by Shane Hudzik
Kyle was very helpful and got me a great deal on my plan. And was very helpful with all my questions!
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November 2023 by Dustin Greer
Great service and great prices. Kyle and Ryan go above and beyond to help and would highly recommend
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July 2023 by Ipad 4
I didn’t know why my phone wasn’t ringing and didn’t know how to create an email. Ryan sat with me for 5 hours and helped me so well. If you ever want good customer service see him! He reminds me of how customer service used to be in my generation!
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July 2023 by Natalie Bennett
We just want to say how awesome Gretchen at the att in howell is I know she went above and beyond her job!! she has done nothing but help my father Larry Simpson with his new DirecTV!! we appreciate her so much... she is an asset to your store thank you for everything Gretchen take care God bless!!
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June 2023 by K P
The sales rep straight up lied to me about the cost of my plan to get me to upgrade to a new phone. Would avoid this location & AT&T because they’re very shady. I was told my monthly payment would decrease but it increased by $50. Once I received my first bill and caught this error I reached out and was told that it cannot be changed since it’s beyond the 14day window to return the new phone. So now I’m stuck with a phone &monthly payment that I would not have agreed to if the sales rep was honest about how the monthly payment would change.
