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December 2023 by Darkdarkly
My checks take so long to deposit! No matter if I take the to the ATM or do direct deposit
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November 2023 by S G
Just spoke with Laurie or Laura on the phone. Lighten up and lose your attitude. I had an important question and legitimate question. Just because something is working on your end, it doesn't mean that it is working on mine. BOAA, PLEASE stop hiring rude bank tellers! I have been banking here for 22 years back when it was 1st National. This is the third rude encounter that I've had within the past year or so. I never had this trouble before. It's been awful since it's changed to Bank of Ann Arbor.I would much rather visit the nice gentleman who works at the VG's location. Hire more employees like him!
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September 2023 by Courtney Humphrey
It’s absolutely crazy to me that if I’m a member of Bank of Ann Arbor that any check of mine that I deposit takes 3 days to clear but a non member can pay $5 and get their money right then. Why am I as a member !!treated with less than a non member. So I guess I have to pay $5 to get cash in my bank that day to pay a bill that day , even though I deposited a check . ridiculous ! I guess a way to get more money from customers
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March 2023 by Dawn Peterson
I called about a charge from months ago that I had questions about and Carly was so helpful! She was patient and took the time to find a needle in a haystack. Also, the call was picked up within 2 rings, which was awesome. Thanks!
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March 2023 by jayce Jacks
Worst banking ever been threw at least 5 card also had fraud took them two weeks for them to do anything so I was negative for 2 paychecks and still waiting on money after that I'm canceling my banking here
