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November 2023 by Joe Janes
The customer service they provided was excellent. They were very helpful and honest about the work they performed. My grandson learned a lot during our visit here. I would definitely go back for additional service when needed.
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November 2023 by Bob Ish
Needed an alignment on my car. Arrived at 8:00 am. Out by 9:15. Courteous and professional staff. I witnessed an act of kindness while there. A woman came in, getting ready for a trip. A noise coming from her car that concerned her. Her car was inspected, the source of the noise found. The issue was not an immediate hazard. The woman was reassured, and her car returned free of charge. The staff member mentioning his concern for her safety being the priority, and spoke to her husband via phone telling him the circumstances and future repairs that will be needed.A classy act by a busy staff. On my way out, I thanked the salesman for the way he treated her.Good to see.
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November 2023 by David Wood
The tires and service are always great, but there was a $70.00 rebate with these tires. I did everything that was required of me, even had an employee of Belle Tire fax the paper work, because I could not get the fax to go through. There does not seem to be a rebate coming. This could be the tire company not keeping its promise. But I have always appreciated the quality and service at Belle Tire.Dave Wood
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November 2023 by Michelle Williams
The gentleman at first seemed a little rude at first but changed his tone (maybe was busy day) they got my van in right away, loo3ked at it, and gave me recommendations. Was honest and said he couldn't get it in for a couple of days but assured me everything was fine to drive until the appointment few days later.
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November 2023 by taylor vanostran
Back in August I ordered tires. I scheduled an appt for them then found the ones on my car so I called to change the order. We changed the appt for the following Friday because the tires wouldn’t be in until mid next week. I get a call at 945 saying I had an appt and my tires just rolled off 5 minutes ago. My original appt was at 930. Why would I drop my car off or wait when they didn’t have my tires to begin with?Let that go. So I dropped my car off in the afternoon. Steve (older gentleman who speaks to you like you’re an idiot), told me, “there’s your tires right there” when I was checking in. Not the right sized tires. So I told him and he goes, “oh they’re around here then”.Go home and 20 minutes later I get a call saying those were my tires but apparently the distributor shipped the wrong ones. Cool.Get my car then drop it off Monday because my actual tires I ordered came in.They said my front end needed an alignment in order to do the tires. Cool, also. Then tell me my shocks are leaking and I need new ones. I have 2 kids and I’m extremely busy with carting them around I wanted to take care of it all there because I didn’t want to deal with this anymore. Well, dumb me because I should’ve taken my car to our actual certified mechanic.My car gets done and I hear clunking over bumps. Honestly, my whole drive because Michigan roads.My dad looks at it and they didn’t even connect my wheel speed sensor and broke the clips. Courtesy would be to zip tie it. I take it back and they fix it. Still clunking.I call and they say they’ll replace my shocks but don’t have any because they used the ones they had on my car. So wait a week and maybe it’ll level out after shifting in place.Wait a week and I call. They said they’d look into it and give me a call back.Week later still nothing so I call. They give me a quote on I don’t know what but tells me it’s $400.No, thanks. I’ll go to my certified mechanic to have it checked out.Shocks were what was determined to be the problem. I take it back and my rear shock mounts are brought out to me saying they’re rusted and deteriorated. They tell me that’s the issue. They’ll call me with a quote later that day or the next day. That was 10/18. I ordered the shock mounts myself and had them put on. It’s still clunking. I had someone replace the shock mounts I bought and the shock mounts they showed me were not even close to what mine look like. Mine are not rusted out like they told me and showed were “mine”.I now have to take it somewhere else to have it diagnosed because I refuse to take my car to belle tire in Howell after spending $2000+ and being talked to like I’m not a paying customer.Steve (again, older gentlemen) is terrible. He talks to you like he’s being nice but it’s so condescending. I asked for a emailed copy of what was done to my car and he told me I’m sorry we are really busy today with customers. Like I wasn’t also a customer.Don’t take your car here unless you want to pay more for unnecessary parts and repairs.They’re a tire technician company. Not mechanics.They don’t know what they’re talking about and when you question them, they get attitude like you’re the idiot.I guess I am though for letting them work on my car. Even for letting them put tires, really.Lesson learned here!I’ll be submitting this to the better business bureau and getting an attorney!
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October 2023 by Bobby K.
Brought my vehicle in 10/28/2023 mostly to have the weights in My passenger side front tire replaced because they fell off. Belle tire installed them. my Oil was also due for change so I was going to have that done too. Assistant manager Steve C. Advised me it would be 1 week before he could balance 1 wheel. It's ridiculous 1 wheel couldn't be walked to the tire balancer while the oil was being changed. Revenue lost for Belle Tire today as of course, I'll change the oil myself. You can balance my tire next week via appointment for free.
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September 2023 by Hwlwn B.
Not only do they give free air 24 seven. They fix my tire with a nail in it patched from the inside in 30 minutes for free. Best thing that happened to me all day and nowadays not many things happen that is good. thank you belle tire. and God bless that's Belle tire on grand river in Howell near Latson
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September 2023 by NotArealCobra
I had a new set of rims for the rear of my car and I had them put in the trunk when I ordered new tires from them and when I told the guys at the front desk about it, they wrote it down but the guys in the shop didn't even read it so when I came back the next day on thursday with 2 different rims in the front and rear, they couldn't get me in until Saturday to fix it and it took them an hour after the start of my appointment to get my car in the shop. Many people I know have had issues with Belle tire and I'm going to continue my trust at discount tire, and on top of that I'm pretty sure none of the tires got balanced.
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August 2023 by Christopher Hunley
I went to Belle Tire without an appointment to have wheels and tires mounted and balanced for a second vehicle for myself. After going back-and-forth with a different tire shop, that would not do this for me, I went to Belle Tire and they took care of me and I was able to be fit in with out an appointment and a very busy day, and without even knowing he had already beaten the competitors price. I will only be coming to Belle Tire from now on, and I recommend that you do as well because they will take care of you in a very professional fashion. Any questions asked for Brian because he will be the one who takes care of you.
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August 2023 by Amanda Cheeseman
Came in with a nail in my tire. After being told it would be a couple hours, brianna came out to take it back after an hour ? love seeing girls work at these kind of jobs!! Upon finish I was pleasantly surprised to find out I wasn't being charged for the patch. Thanks guys!!
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July 2023 by julia kaiser
Got new tires put on and my car was shaking after once I got up to higher speeds. I went back 2 days later to get the problem fixed to find out my tires weren’t balanced correctly the first time. Ryan made room to get it fixed for me asap he deserves a raise 10/10 employee actually cares about the customers. So happy with my new tires and wheels now!
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July 2023 by vicki
I had an extremely pleasant experience with Steve when buying tires for my car and scheduling an appointment for installation. What I appreciated the most about Steve is that he showed us all of our options and explained everything in detail, but then allowed me to make a decision for myself without pressure. Once I made a decision, he reassured me that it was a good one even though it wasn’t the most expensive option. I feel like Steve had my best interest in mind and wasn’t just trying to upsell me. He allowed me to schedule an appointment time that is convenient for me and was just as awesome when I came back for installation and remembered who I was. Steve, I can’t tell you how stressed I was about purchasing tires. You made a very stressful experience for me not stressful at all and I am so appreciative of that. Thank you!!
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July 2023 by Deborah Potter
The staff was very helpful. We found out that what we thought was a concern was not. They recommended new shocks. So we got 4 heavy duty shocks for the Dogde 3500 installed for less than $1000.
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June 2023 by Mark M.
After stopping by to have my tires rotated today, at Belle TIre in Howell, I was told I needed rear brakes and that my front brakes had only 10% left on them. The cost would be $871 to have them done. Furthermore, though there was no signs of leakage, I was told my 2019 Ford Fusion had OEM shocks and the total to replace them and the brakes was a $2,600 package. I let the service advisor know I would return another time.After leaving, I went to Spartan Tire in Howell, where I have had satisfactory service may times in the past. Upon inspection there, True, I needed back brakes. My front brakes, however, have 50% of the life left in them. My last Fusion, which I drove the same, also had similar wear. My shocks too, also are satisfactory, at present and there is no need to replace them. The total cost of my repairs. $390. That's a far cry from $871 for brakes, or $2600.I will purposely tell this story to others who have repair issues out of warranty, where to go when needed. That's amazing!
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June 2023 by 48 States
Been coming here for at least three years.This time for mounting and balancing four tires purchased elsewhere and mailed to my home.David told me he could have given me a better price to mount/balance if I purchased them here.I can understand that and am a believer in capitalism.Though I thought the price was high for what I was having done, with everything considered, he did get me in and out in addition to the job being done right.He dropped me into his schedule and got me out the door relatively quick.Thx Belle Tire!Bob
