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October 2023 by Sam Johnson
I've used Big Ray's for years but just for oil changes. I trust them. They are quick, have a great attitude, and are ready to explain anything about your car.This week I needed breaks done and I had them do it. Way quicker than most places and they charge a very reasonable rate.I'll go there for more than just oil changes from here on our.
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October 2023 by Janet R
Just wanted to share my experience with Big Ray’s serviceman, Young…..He and a coworker changed out my transmissionfluid …and during the procedure, Young explained each step theytook, why they drained a few times etc….the need to slowly shiftgears, etc before the final filling. He and the coworker seemed tobe the only two on site at the time. They never stopped working onother cars as they arrived, and Young was cordial to every driver astheir oil change was being done. All the while visually checking thestatus of my trans drainage, and the coworker was checking onmy car as well. They both paid attention to my car, and was able tohandle several other vehicles. I will urge others to use Howell’s Big Ray’s for servicing their vehicles. The coworker had reddish hair, wish I had asked his name. October 5th was my service date. I was also advised to stop back when car was warm from driving, so they can check the trans fluid level, to confirm the level is where it should be…Thank you , Mr Young and coworker.
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October 2023 by Seth Fisher
We are from Milwaukee and when driving through Michigan on our honeymoon our low oil light came on, Howard filled us up and assured us we were set. Refused to charge us or even take a tip for excellent service as their wedding gift. Excellent service and customer service. Would highly recommend
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October 2023 by Jaymee McDonald
I have been coming here for several years and I can say they are honest, do not push for services not needed. I had my brakes done today on my Lincoln, they were able to install Motorcraft Parts and they saved me about $150.00 dollars of what the dealership was going to charge for only the rotors as the dealership told me the pads were fine just needed to scuff them but the rotors had warped needing replacement for $500. When Sam showed me the pads he replaced today, they were not fine, they were rusted with crumbling bits falling off with big ridges and gouged, the pad was almost to the metal. If I would have followed the dealerships advice I would have been replacing the pads and rotors again in about 6 months. in total saving me another $600 dollars. Thank you Sam and your team for always being professional, treating women with respect and caring for the safety of our community. I have recommend your shop to several people and always tell them to go to the Howell location.
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September 2023 by Ann O'Reilly
They are kind and honest. The guy asked if I wanted my air filter changed, but said it was not too bad. Honesty is rare today and so very much appreciated ‼️
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September 2023 by frances brougham
They are fantastic!! Very professional. Highly recommend you take your auto to them. I moved out of state will miss the Big Rays team. Wish all of you the best. Thank you.
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August 2023 by SKI ER
I don't usually write reviews but thought I should due to excellent service. I have been getting a full service oil change here for several years and the staff is always friendly, does a good job, and never tries to sell me something I don't need. The owner/manager (I assume) always greets me with a smile and is a nice guy. On my last visit, I told him about a rattling noise in the upper console (sunglass holder) due to a plastic piece that had pushed into the console. I couldn't figure out how to remove the console and the dealership wanted over $100 just to look at it. His staff fixed the problem in 5 minutes and refused to take a $20 tip I offered them. That is great customer service and it is appreciated.Service: Oil change
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August 2023 by Fendy K.
Just went there 5 minutes ago.One of the best oil change service i ever had.Appreciated u gentlemen.Will be back for sure
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July 2023 by David A.
Sam always treat me right! Always bring my family's vehicles there to get serviced. A great bunch of guys that get you taken care of ASAP.
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July 2023 by Chase Miller
This place is a regular go-to. Fast and easy oil change with a great crew who are friendly and very knowledgable. They quickly replaced my air filter, and I immediately saw a quality boost in my air. Can't recommend it enough.Services: Air & cabin filter replacement
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July 2023 by Ewelina Szewczuk
I cannot recommend Big Rays more, it deserves a hundred stars for how professional, thorough, and honest these guys are. Every experience I’ve had here over the years has been absolutely exceptional. They’re truly caring and sincere in their work; you couldn’t ask for a more trustworthy place for car/mechanical needs! And, as a bonus, their prices are always reasonable and fair :)
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July 2023 by Amber Culbert
This was the first experience at Big Ray's, and it was by far the best experience I've had getting my oil changed. They were super friendly and helpful. Didn't try to force me into any extras and asked me first before doing anything other than oil. It was the first time I felt like I wasn't getting milked dry at an oil place. The price was amazing as well and I was out in under 15 minutes. I will be returning in the future.
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July 2023 by Angie Lewis
We stopped in the shop in Howell on a Sunday afternoon. Immediately we were brought into the bay and greeted by a friendly worker. He quickly changed my oil, the whole experience lasted less than 10 minutes. The service was excellent and we will definitely be back for every oil change here on out.
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June 2023 by Tracy Foltz
I was in and out in 10 minutes! Taking care of car stuff stresses me out, but the guys working today explained everything to me, so I could make a decision. I had my puppers in the car with me. They gave her a treat! Grateful for the great service!Service: Oil change
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June 2023 by 48 States
Totally Happy. My daughter turned me on to this location because she loves the staff here. She was on point! Young met me at the door. Such a personable young man. Was impressed the way he looked you in the eye when speaking to you, and that he had all the knowledge you need - right when you asked.The service, with Mike, and Moe assisting, was fast and thorough. They let me know exactly what they were doing and allowed me to make choices - again while supplying the knowledge you need so as to make a solid decision.I could not be more impressed and I will go home and Thank my daughter for recognizing and speaking up about this local business.Thank you Young and Crew, and Thank You Big Ray's for hiring and retaining great people!Bob
