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February 2024 by Steven Vroman
Customer service is not the best. Waited 30 minutes for them to say they don't have time for a customer.
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September 2022 by Darkdarkly
The staff is friendly, even though I've seen some customers come in there and get an attitude when their issue can't be fixed that day at that branch.
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January 2022 by sam jackson
Went to cash my check and they didn’t accept it and kept the bottom half of the check making it even more difficult to cash since I use a credit union in northern Michigan. This is the second time chase has made things difficult. Go to a local credit union if you can. This place jammed me up right before Christmas
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September 2021 by Tara F
WORSE BANK EVER! They are so money hungry that they will figure out every way possible to extract fees or just outright take your money.... WITHOUT YOUR CONSENT!!
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June 2021 by Jesse Wernette
No loyalty to customers. Call center based out of some third world country. Not impressed. Will be closing my account today.
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March 2021 by Kyle Hamilton
Went in to open a bank account, the guy that walks around in a suit that typically does nothing told me I'm better off coming back another day, they probably won't have time to get to me. While the one person that handles that was finishing up with someone with also an hour and a half left in the day. Very rude branch manager or supervisor, whoever the suited guy was suppose to be.
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March 2021 by Penny Bryant-Nichols
It's a bank. I mean how can you screw up a bank really? The tellers are always very kind & quick to help you with your purpose so to have you in & out asap.
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January 2021 by Cale Western
ATM on the other side of town is constantly down. Called the number on the screen and got laughed at. Called again and got hung up on. Called again and got sent to billings and claims, called again to howell branch location and no one was to be found. What happened? Chase used to decent, now they are trash.
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November 2020 by Terry Packer
Very unprofessional and a flat out lack of customer service. I have 3 business accounts here and will be moving all of them. I've been a long time customer and the lack of concern to even address an obvious error on their part is unacceptable.
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July 2020 by Kristopher Bargen
I love this branch. Staff is super knowledgeable and friendly. Btw, Chase bank is the best.
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April 2019 by Ryan Matta
Chase Howell, is a great bank. Exceptional customer service. Now they removed the 2nd howell location and added a chase ATM. They claim they do not manage there own ATM. The fact i drive Out of my way 3-4x a week to drive to an ATM that doesn’t work then I’m forced to pay over draft fees and or i have To use another banks atm and pay fee and fines! I’ve complained about this many times. All they tell me is sorry about my luck. We don’t manager that atm. Well that is fine but you do manage you customers and they are not happy. So maybe you should fix the atm issue or remove it. Since it never ever ever works!
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April 2019 by Jordan Lusk
Thank you to Jeff Zerndt for all your help today. I appreciate you taking the time to show me how the cardless pay app works and fixing my checks.
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April 2019 by NEXT LEVEL PRODUCTIONS
Chase Howell, is a great bank. Exceptional customer service. Now they removed the 2nd howell location and added a chase ATM. They claim they do not manage there own ATM. The fact i drive Out of my way 3-4x a week to drive to an ATM that doesn't work then I'm forced to pay over draft fees and or i have To use another banks atm and pay fee and fines! I've complained about this many times. All they tell me is sorry about my luck. We don't manager that atm. Well that is fine but you do manage you customers and they are not happy. So maybe you should fix the atm issue or remove it. Since it never ever ever works!
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April 2019 by jordon barry
I stopped going to chase every time I needed the atm it was down went with a different bank
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November 2018 by Jason Weiderer
I recently made two mortgage payments on my house and my mortgage company had accidentally double charged for a total of 4 payments. When I called the bank they said they cannot fax over the information the mortgage company needed to refund it, and said I had to file a dispute. To do this it had to finish processing and I needed to mail in the paperwork. On top of this I had my account selected to never overdraft or pull from my savings, however it did and gave me a negative balance of -$2,500. They told me the overdraft feature cannot be turned off for direct bank withdraws only daily uses. Overall the worst experience I've had with a bank and will not be trusting them with my money. I highly recommend going elsewhere.
