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March 2024 by Cam Ridley
Very affordable .Great product. But most important the staff is absolutely AMAZING!!!
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March 2024 by T F
Amazing customer service today. All the employees engaged us, helped us, guided us.Purchased a beautiful purse and wallet. Absolutely loved this store. Clean. Organized. Customer friendly. Top notch. Thank you.
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March 2024 by Sandria Said
Baby Listen?I had me a grand time at this Coach outlet! Let’s first talk about Miss Brenda. I called ahead after going to another Coach store where clearly I did not have the funds to be up in there ?and their selection wasn’t even that great?, so I headed over to the Coach outlet in Howell where I was hoping to stretch my budget & honey did I!! Ms Brenda answered the phone and immediately told me she was going to actually send pictures of what she had in the store right now and then I could decide whether or not it was worth the trip from Ann Arbor or if I should just return to Toledo empty handed, right then I knew me and Miss Brenda was gonna be besties??she sent over like 7 pics immediately and off to the outlet I went?.I love the selection of various colors and a great Clearance sale . I was able to buy everyone on my list anAmazing gift and Brenda is so kind and patient and showing me various deals and making sure I got a great deal. I’m a customer service fiend and I love when people make me feel special, I tend to spend more?. Brenda stayed by my side and some kinda way was able to help others simultaneously ??that’s why she the manager I suppose.Check them out and you will be the favorite because everything is great and they have a men’s and amazing shoe collection as well. I will be back very soon to enjoy a day of shopping?.
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January 2024 by Jewels G
Professional and fast service
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August 2023 by Miranda M
They don't participate on the ReLoved program. Alot of stuff 60% but even then looking at $300 price tag. One clearance section with 70% off ranging about $120
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August 2023 by James Conley
Great experience shopping with them.
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June 2023 by Kusmarni entrepreneur
Good place for shopping good deal designer handbags. I love shopping at coach outlet very much.
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April 2023 by Catrina Adams
One of my favorite places to spoil myself.
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January 2023 by A. Starrs
Love this store! Great service and deals!
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December 2022 by Cirea Strode
Always love shopping here! The store is ran so smoothly, staff on the floor that are very helpful and happy to help! Have great deals and good stock.
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August 2022 by Felise Bowden
Customer service on point. Friendly and pleasant. I would come back and spend money here anytime
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July 2022 by Mik God
Extremely helpful staff, and super friendly! Becky and Lori are amazing, and so is Danielle! Definitely stop in for an awesome shopping experience ?
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April 2022 by Olivia Braman
Always has a great selection, they add new items and offer free shipping (after spending $100) frequently
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March 2022 by Angela Rippey
Horrible customer service trying to return a defective item I used the item one time 7 days out of the 30 day return period. Manager Becky and assistant manager Lori were both rude and unwilling to help at all. Without calling me a liar Becky basically told (at least 5x) me I was not telling the truth and her assistant manager Lori would have never told me over the phone I could return an item. I had called ahead of time to assure I could return the item back to my original form of payment before I drove 45 min to the store. I reached out to customer service, the customer service rep and customer service supervisor both told me that Becky could have made an exception and honored the return if she wanted to. After filing my complaint and speaking to the district manager Chad, he willingly authorized the return in my original form of payment. He was very kind and professional. He apologized multiple times for the way I was treated, he also stated Becky should have and could have authorized the return in the store. He then went out of his way to arrange for me to handle the return at our local Coach non outlet store. Preventing me from having to drive 45 minutes and thankfully for me , I did not have to interact with Lori or Becky again. The manager at the Briarwood Mall Coach store, was kind, polite and treated me with respect and was beyond professional.
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December 2021 by Hatfield Family
I was the only customer in the store. Not one sales associate approached me to ask if they could be of assistance. Hello people if a male shopper is in your store at 10am when it opens there probably going to purchase something. Welp not today I will spend my money where it is appreciated. People wonder why stores are closing and everyone is shopping online. Terrible customer relations.
