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December 2023 by stacey roginski
Over pricedAnd rude
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November 2023 by A. Starrs
Got an oreo creme base with chocolate shavings and peanut butter. So yummy! Would've got a larger size, but it was apparently almost gone and the end of the night.
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September 2023 by Joseph C.
Website says it closes at 9pm, since I came at 7:50 they wouldn't let me do any special icecream and only get ice cream how it comes. I really wish they would still let customers order even if they are closing early! P.s. they did let me get a little bit of peanut butter on one of them!
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September 2023 by Barie Fetter
The 3 of us walked in around 6:00 for dessert. We were the only customers inside the store at this time. There were 3 employees present at the time. They were joking amongst themselves and never even looked up at us. After a few minutes, my husband said "hey, hello". 2 of them looked up at us as though we had just kicked a puppy. Every time we stop in, it's the same thing, no greeting or anything. What happened to just saying hello or we'll be with you in a moment?
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September 2023 by Jarett Ward
Rudest customer service I’ve ever experienced. I ordered a custom cake online and they canceled it 30 minutes later. They said it had to be 48 hours in advance. That’s fine, but why would you have me put my phone number on file if you’re not even going to attempt to reach out to me to find an alternate time to make the cake? Although it was disappointing they couldn’t make it for the day I wanted I would’ve still ordered from them if the lady on the phone wasn’t so rude. As soon as I told her my issue I could tell I was a bother to her. She didn’t like that I was frustrated, which I wasn’t taking out on her I was just expressing my frustration that the website allowed me to order it but it’s not something they could fulfill, and she hung up on me. I call back to understand why they hung up on me and why I was being treated like garbage and the guy that answers the phone blows me off and says there’s nothing they can do for me and quickly rushes me off the phone. These guys were straight up just mean for no reason and did nothing to make things right with a customer that had a valid issue.
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July 2023 by Spartan0116
What clown runs an ice cream parlor 9 to 5?
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March 2023 by Hannah Sovik
Good ice cream but every time we walk in its like we’re killed their families lol. BTW the ppl eriting reviews saying that the drive thru doesn’t do ice cream obviously can’t read. The drive thru is only for Tim Hortons.
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October 2022 by Corina Kirk
Stop at this cold stone creamery from out of town. Got a like it banana ice cream with yellow cake. Ice cream has chunks in it. Yellow cake tastes old. Didn’t realize this was connected to a bakery. I walked in, lady at bakery had her head down. Walked by the ice cream where there was a white male and Asian male making an ice cream order. Neither acknowledged me. I stood there waiting when the lady from the bakery asked the guys if they would help me. The Asian male walked to the counter and still didn’t ask how he could help me. I just started giving my order. He finished it and threw it on the counter and told me the price. I have never felt discriminated against u til now as a young black woman. Michigan get it together! Wisconsin cold stone would never.
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August 2022 by Jill Andrews
The website let me order a cake for pick up the following day. When arriving for pickup, was told that custom orders take 4 days notice. Now it's 4pm and I have no birthday cake for my son. And I'm out $50 until the owner decides to contact the bank.
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August 2022 by Caroline Ko
Worst cake I've ever ordered. Writing looks like a 5 year old wrote it and the cake is unleveled. Very unprofessional and inappropriate for an establishment to sell a cake with such a poor quality. This cake is worth $30!! Good thing we had a $20 gift card from them messing up on another cake we ordered previously. This is the 2nd time we had bad experience with cold stone. We are never ever ordering from cold stone ever again. Very disappointing.
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August 2022 by Jimi Don
Why does it open at 6 am and close at 8 pm? Everyone wants ice cream at 9.
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August 2022 by Lynde Zlamal
Lamyaa was amazing and oh-so-accommodating for a last minute order for our daughter’s first birthday cake! Please do not hesitate to order and let her take charge of a special dessert!
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July 2022 by Wesley Chappell
Went in just before close, theEmployees kicked me out saying we are closed. They were not nice. I usually leave a $20 Tip. As most are going to school. I will never tip again..
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June 2022 by T. P-B
Went inside the store there were 2 girls working. Neither one greeted me which is fine but the look on their faces were like I walked in and inconvenienced them. I was waiting to order ice cream then finally one girl walked over and just stood there playing and tapping the scoopers while I’m standing in front of her, after a few awkward seconds I broke the silence and ordered, the portion for the “like it” size was underwhelming it didn’t even go to the top, the price I paid for this whole experience was disappointing maybe if there was a minuscule amount of effort put into the less than 5 minutes I was there I might have given a 2 star rating.
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June 2022 by Amy Snider
Continous poor customer service and today was no exception! Walked in at around 4:30 for Ice Cream and the young lady at the counter was very, very rude and condescending. My husband and I walked away. We took our business elsewhere!!! So disappointing.