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September 2023 by Carl M.
I'm 69 and cashier refused to sell me beer. I had left my DL in car and she said she had to have it or couldn't sell it to me. What!! What is the purpose of seeing my driver's license??? Is she going to scan it?? Type in my DL #?? I don't think so. I was probably older than her. I assure I do not look like I'm under 21. This was an embarrassing confrontation and very bad customer service.
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December 2022 by Dianna F.
I usually love this Kroger. Every day we buy milk and groceries. Usually around 7AM Turdy greets us. She is so sweet. But today I had an unfortunate event. Denae approached me around 2:10PM as I was gathering my groceries. She told me " I am the store manager, I am the BOSS." She said she will take away my milk, my lettuce, my bananas, my almond and coconut milk. Not only will she take away all my groceries, she said I will be kicked out of this Kroger forever. Just because I wanted to buy 10 gallons of milk. She said only one milk per person. I was was so embarrassed because she was literally YELLING at me and everyone was watching. There was no sign that said limited quantities or only one milk per person. I have bought gallons of milk at a time here for at least 2 years already and I never had someone talk down to me and treat me like that before. Well if she really wants to kick me out I guess Kroger no longer wants my money. I hope you're happy Denae for your horrible service. I no longer recommend this Kroger. I'll shop at Meijer from now. If you want proof, Dairy Manager Jessica and Sarah, another sweet employee and Turdy, along with all the customers at the time, all witnessed this horrible event. As a business owner myself I know this is not how a so called "BOSS" should act.
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November 2022 by Ben W H.
The pharmacy is terrible. And customer service only works when they want. Desk says open 8am to 8pm an no one is there. Was told to come back in 4 hours!
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August 2022 by Tyler M.
Needed to find eye drops because I scratched my eye went to find the nearest person and 'Karla' was walking out of customer service and couldn't just tell me where eye stuff is at. Told me customer service closes at 8... customer service should happen all the time no matter what time your counter closes.
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June 2022 by Eric K.
Kroger in Howell Mi has turned into a corner party store. There selection is small if they have it. It's sad when u have to leave Howell and go to another city, if you want to go to Kroger, for a selection. There meat and produce department is almost non existent.
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March 2022 by Jennifer T.
Let me start off by saying that I'm comparing this Kroger to all other Kroger's that I typically shop at which is why it got a two-star review. This Kroger is old in comparison to other Kroger's in the area. It has not had any upgrades to the shelving or flooring that you would typically see in the surrounding Krogers. Upon walking in I was completely surprised about that. That being said this Kroger does have a good selection of organic foods which seems to be stocked regularly. One thing that I do not appreciate is the fact that the deli and the warm food area is a complete guess whether it will be opened or not when you get there. I understand that this is due to covid and understaffing at these locations but to not have any set hours or know if anyone is going to be there to provide you with service is pretty abysmal. One other interesting fact about this Kroger is their parking lot. It's completely outdated and has not been touched up in what I am guessing is years because you clearly cannot tell where you are parking because all the lines are gone or faded beyond recognition. I really don't understand how the condition of this Kroger is the way it is considering where it's located in a very popular area now. One positive that I would like to mention is that there are a lot of employees here who are very helpful and tend to be happy that they are working here from the interactions that I've had. In the end I think I'm just disappointed at this Kroger in comparison to others. I'm hopeful it's on a short list to be renovated.
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March 2022 by Janice J.
Gas prices are ridiculous right now. What ham sandwich is going on. I can't believe this. It's crazy out here.
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February 2018 by Tracy M.
Love the deals 10 for $10 and hours are great. Also use the gas a lot with my points.
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January 2018 by Nicholas L.
Was in there today shopping for my mother and I saw this girl Taylor who was on the news for robbing a local pizza and the local Arby's works in there and I thought to my self why would a corporate business not do a proper background check like this I have seen this girl on back page and smoking weed how the hell is she working at this place had to send it over to Livingston daily Lisa is going to love to cover this one again
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January 2018 by Art R.
They do there best and sometimes get overwhelmed as you will notice a cart shortage from time to time. However, recently I was in the store and it was off the charts busy. Normally, I would flinch at the idea of sitting in line and fighting through the busy aisles...Not this time. Instead, they were moving like a well-oiled machine. Normally, the self check-out line is where the majority of the people are and the speed is the fastest. These lanes were filled with a half-dozen waiting and we were in a hurry. Reluctantly, we took our place third in line in the express lane; I was amazed before I had time to inspect the next lane, we were moving. Baggers were at every lane and the speed was lightning. I continued to stare in awe, realizing the entire check-out area was operating at full potential. Kudos Howell Kroger! You rocked it out the day after the New Year and your stock was great; the store was clean; and all were pleasant.
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January 2018 by Esther G.
The highlight of this Kroger location is the customer service. From the gas station attendant, to the produce and meat department employees, to the checkout staff, all clearly strive to be friendly and helpful and always make it a better shopping experience.
