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August 2023 by Elizabeth Achanta
I came in with my baby, was immediately greeted by a staff member. Told her I was looking for the new Lisa Frank crocs, and I was in and out in 5 min with what I was looking for. Great service!
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May 2023 by Mary Rourke
They have all cheap crocs. None of the good ones with different styles.
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May 2023 by Samantha Newland
We bought a pair of Crocs there and one is a whole size smaller. I live 2 hours away and no one will help me. The service was absolutely horrible. They didn't check the shoe before I walked out. I have called and got the run around. Terrible customer service. How they have a four star rating is beyond me. They are buying their reviews.
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May 2023 by Daniel Crawford
Came from Grand Rapids, was with a friend who bought a pair from this store. The shoes were defective. Called in and asked if they could be exchanged at a crocs store more local to us. The lady was rude and told us we HAD to bring them back there. It’s 2023. We have AI bots that can write entire screenplays, but your computer system can’t process a return at a different store? Sad.
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May 2023 by Taylor Little
Extremely disappointed with how crocs handles their customer service. I have always loved crocs, now I will never purchase from them again. I was trying to get a refund for a defective shoe and it seemed as though they didn’t care about my situation and were not willing to help in any way.
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May 2023 by Amanda Salgado
Manager would not exchange or give me a full refund for an item I purchased after I told them there was a warranty issue with the item. One clog is physically bigger than the other. I had the receipt and literally went back in less than 1 hr before leaving Howell. if you buy from here make sure you check the items out.
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February 2023 by Amber Coe Hayden
EXTREMELY helpful, knowledgeable staff who were zero percent pushy or sales-y! Been trying to find my husband slippers and shoes recently and have been to several stores, none which have had anything remotely close to fitting him and all had sales staff who weren't helpful/knowledgeable about sizing.We walked into the Crocs store, told the sales associate what we were looking for and she pointed us in the right direction before going to the back to double check if they had any larger sizes in the style we were looking for. Within a few minutes they returned with two larger sizes (men's 14 and 15) one of which we ended up buying. They then clearly explained what promotions were happening and which styles were on sale and then let us look around without hovering. They always had answers to any questions and provided very helpful information. We ended up leaving incredibly happy, with two pairs of Crocs for each of us, Crocs Shine, and two free boxes of Jibbitz in tow! Highly highly highly recommend going to this store! Plus the pricing, before promotions, was cheaper than at Dunham's Sports!
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February 2023 by Laura Grice
So I know math can be hard. But when things don’t add up that should be clear! Brianna was extremely rude and disrespectful and not helpful at I tried to break down the math with her and she understood it did not add up but still refused to refund any money. The discounts posted were a lie! Beware! Just order online!
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December 2022 by Kurt Ebel
Super helpful staff. Lots of choices and selection.
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September 2022 by Amanda Walters
Staff very friendly. Bright colorfully store. The price of things for a plastic rubber shoe just isn't for me.
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September 2022 by Sonia Campos
I just love shopping here!
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July 2022 by Sean K
Lots and lots of Crocs to choose from. Cool charms too
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June 2022 by Jen Webb
Great selection. Very friendly staff.
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May 2022 by Jim Smitty
Crocs are the best all around foot wear
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April 2022 by Nicky B
It's packed and not even the slightest bit cheaper than buying online or anywhere else. Staff was nice.
