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March 2024 by Mark G
Stopped by for a simple air check. Which went well. But watched the most horrible example of leadership I've ever seen. Person who helped me was quick and efficient. However the moment he was done Chris started yelling at him "What are you doing, get upstairs" Then Chris with his hands in his own pockets began to yell at the other employees to " Hurry up" and was questioning them " What are you doing!" multiple times. The employees were truly running from one station to another. But he was non stop berating them. Know what would have would have made the process faster? Him not standing there with his hands in his pockets. Leadership is done from the front. Not from the sidelines barking incessantly . Chris did not show any leadership talent and should request a refund on any leadership training he has attended. The employees were moving at break neck pace and jumping over tripping hazards. In an attempt to appease his onslaught of verbal abuse. Highly recommend Chris get some reeducation on how to run a business and I would recommend the District manger come see for himself. Mistakes were for sure made under the undo nonstop verbal abuse of employees with Chris in the shop. Check your lugnuts, I"m sure Chris didn't touch any tools. He just yelled "faster" at everyone that did.
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March 2024 by Edward Gavin
They are very good at what they do. I think them for be so vice.
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March 2024 by Alicia Underwood
All 4 of my tires on my 2015 ford fusion were terrible! Went in today, got in right away, got my estimate only 456$ for all 4 tires including my rotation balancing exc.. All my lug nuts were bad I thought oh great more money.. the guy said the kit was 60$ gave it to me for 20$ due to “my safety driving “!!! Really awesome place! Friendly workers! I will return in the future! Thanks so much!!
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March 2024 by Mary Barbash
Friendly emoyees good service
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February 2024 by Jessi Davis
I had a horrible experience at this discount tire. I was 45 mins away from home when my tire light came on and started flashing at me. I knew I couldn’t make it back home so I found this store to see what we could do I thought possibly I just needed it patched. However that wasn’t the case and that was okay. I did just buy these tires in October so was disappointed but things happen. So here’s where it gets interesting, I dealt with Chris. He came out told me I needed a new tire so asked if they had any he told me the only thing they had for my car was a 4x4 one. Ok well that’s not going to work. So then I asked well could you see about them putting my spare tire on so I could at least make it bad home. He says let me ask, comes back tells me my spare tire is just as bad as my tire that is currently on my car now. I had no problem with paying for them to put it on. But when he came out and told me that it made no sense it was a brand new spare. Well here’s where the real reason they lied and told me they couldn’t put it on. They asked for my key lock I found them and have it to them. Right before I go to leave Chris comes up to me and says by the way the shop you have do your tires before messed your lock up. Umm what? No my lock was not messed up. So I had to call and get someone to come tow my car because I wouldn’t make it home. Get back into my town and take it to where I originally got the tires done. They stated they could see where they tried to take my tire off. I asked them about my spare tire because I had to order a new tire online they looked at my spare and said it’s brand new. So basically discount decided to lie because they messed my key lock up and couldn’t get the tire off so they lied and said my spare was not good. Once we called back they said they did not do that and they did not tell me they couldn’t put my spare on. I told this man several times I am 45 mins away from home I just needed to do something. So basically because they didn’t get any money out of me they couldn’t help me. And again I would have paid for them to put my spare on. So once the tow truck came and got my car and we went back to my original place that I got my tires they were able to get my tire off and put my brand new spare (the one Chris said was no good) on in 15 mins. I will attach a picture of my spare.. they also lost or just didn’t put my lug nut covers back on because I have 2 missing as you can see in the picture.I will never use this place again. I’m thankful that where I live we have actually people who care about the wellbeing of those. Because this place clearly did not care.
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February 2024 by Marissa Rau
Thank you much
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February 2024 by Zac Andrade
I’ve never had any kind of problem with discount tire if one thing I enjoy going there cause I feel like they always are willing to help. Today I came out to the store to get a wheel fixed. I spoke to the guy and was told he order the wheel for me and would be about an hour before it arrived so I said I’d run some errands. Never heard back from them so I called back two hours later and they said it would be in by five so I could make my way there and they attend me. I make it there at 5:10 speak to the guy and he says it hasn’t arrived and asked when I had order it. I told him a few hours ago and he said it wouldn’t be in for a few days!! I work 5-6 days a week and 11 hour shifts if I would’ve known that they couldn’t get it done that day I would’ve simply went to another location. Looks like I’m screwed for another week. Hope my tire holds out. Definitely will not be going back to this location.
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February 2024 by Hannah Bell
Faster than bald tires on black ice! I hate to write this review because then everyone will know how fabulous this branch is and I’ll probably have to wait in line next time. I got my tires replaced mid 2023–had a great experience working with Chris. The tires have handled excellently in all our MI weather! Early 2024 I got a nail in one of them, so I booked an appointment online for 4pm (super easy to book), showed up at 340 and they checked me in immediately, patched the repair, gave me a $0 invoice for the complementary/warranty repair, and had me out the door before 4pm! It was awesome! Now I’m a little more independent than is probably good… so I insisted on taking the tire home and putting it on myself and somehow knocked the balancing weights out of the tire… I called them back (waited on hold for a total of 4 seconds), spoke with Chris and he said I could come back at my convenience and they’d rebalance it for me. I showed up unannounced the next day expecting to wait in line, but they got me in right away and even did a complementary balance on the other three tires too! Really glad to live by this branch. I’ve been shopping with Discount Tire for 11 years and the Howell branch is by far my favorite location and best experience! Shout out to the kind gentleman with silver hair who met me in the lot and took the tire I was rolling in (Barry?) and to Chris and the red haired guy (Brandon or Brendon?) for awesome customer service! I’ll definitely be back for my next tire repair or purchase (hopefully not too soon).
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February 2024 by Angela Sparks
I stopped in when my low tire light came on. They were able to repair the nail damage. They were fast and it was free. It didn't matter that the tires were not from them. All staff was friendly and thanked me for coming in. They did give me an estimate, incase I want to replace my tires soon. However they did not try to pressure me it to a purchase
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February 2024 by Abdu Abdurasulov
Cheap and good customer service
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November 2023 by lawnchair 11
Overall experience was great. Came in on Saturday at 2pm during the black Friday sale. Definitely a busy location with a full shop and a line of cars getting free air checks. Chris got me set up with the tires I wanted and Andrew pulled my vehicle in about 20 minutes after. Him and another technician installed the tires in a quick manner. I'm impressed on the focus they had on getting customers in and out as fast as possible.
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November 2023 by Kelsey Ca
Needed new wheels for my car. I called the store to order an affordable option and make an appointment. Brandon let me know that they no longer offer that option but he could get me the a slightly more expensive set for the same price. I made an appointment for the next day and they were ready for me and began work on my car right away. Brandon was super helpful and we will be returning to get new tires when we are ready!
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November 2023 by Joseph Kasak
Great quotes and will match a sale price, even if it just ended. They always get my vehicle in and out really quickly. They're good with the estimated times as well as costs. Excellent staff.
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November 2023 by Kelly Shaw
Andrew the customer service salesman at the front counter in Howell has top-notch service. He's fast yet patient, very knowledgeable very helpful keeps his line moving with an upbeat pace. I'll keep coming back bause of him.
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October 2023 by E R
Went in for a slow leak, told Andrew twice it was the front left tire. They “read it wrong” and checked the front right tire, and said there was a slash in the tire. Never fixed the issue I went in for, and spent the whole time trying to sell me $850 worth of new tires saying my tread was almost gone. My stepdad and I determined there was 1, no slash in the tire I never asked them to check, and 2, the tread was completely fine. Waste of my time and tried to scam me, an absolute joke. How stupid do you think I am? Will not be back, ever. :)