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October 2025 by Rosemary Wargo
My husband and I have been customers of Ferrellgas for 35 years and have always been satisfied with their service.
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October 2025 by Diane Gonzalez
I love Ferrellgas. The customer service people are wonderful! The delivery is very fast and efficient
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March 2025 by Dan Gyde
They always do a good job!
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October 2024 by Kathleen B.
We are senior citizens and try to watch our budget. That said, Ferrell Gas charges us a fee for the rental of the tank. It started out $12. This last year was $127. We called and was told that because we didn't have it filled more times, we would be charged. WTHeck! We're trying to budget our money and try to keep the heat down. The furnace is the only thing that uses the gas. Everything else is electric, and that's outrageously expensive. We should get some kind of break on a Senior Discount. We are stuck between a rock and a hard place. Come on Ferrellgas; give us old people a break. To switch to a new company would be a HUGH pain. The tanks in a weird place for a truck to come in our yard and replace.
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June 2024 by Jerry Koszednar
Great service.
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March 2024 by Noah
I am shocked with all of the bad reviews, Ferrell Gas offered us much better prices than competitors and was much kinder. The delivery came two days earlier than scheduled, and they addressed a leak that our previous provider refused to acknowledge. I would highly recommend them
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March 2024 by Mary Ellen Bodine
This place use to be really good and reliable. I would not recommend this company to anyone.
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February 2024 by Dianna OGrady
Knowing what I know now I would’ve never used this company. I bought a home two years ago with an existing propane tank belonging to Ferrell gas. It was gigantic and very very old. Ferrellgas said it was fine with no leaks, but that was not true. It leaked and I only understood this by how fast the gas was being used. They blamed it on my home, which was not true. I had an independent company come and check the tank and it was leaking horribly. It was only at that time that they came and switched the tanks out. I had still, however, paid for that gas.Months ago I smelled gas at the tank. I called Ferrellgas and let them know that I smelled gas at the tank only and never in my home. They came out, filled my tank and never said anything about the leak. Fast-forward to a few months later and the leak was still present. I called on a Friday afternoon to pay my bill, have more gas delivered ( BECAUSE IT WAS LEAKING) and asked again that they check the tank. I came home this evening, and my gas was shut off because the tank had indeed been leaking. (FOR MONTHS) They didn’t fix the leak. They shut off my gas and left for the weekend. It’s Friday night and I am sitting here with no heat and was just informed that no one will be out until Monday.The “emergency services” representatives treated me horribly, to the point that I wonder why they even have what they refer to as “emergency services“I told them to either come and get my heat on this evening or to come and get their tank off of my property.I DO NOT recommend this company. The only time I have ever received kind and courteous, service was when I was paying the bill. The rest of it has been an absolute, ridiculous nightmare.I suggest you call anyone other than ferrellgas.
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February 2024 by Jody Wheeler
I'm a chronically ill 40 yr old woman who started renting a home back in October 2023. The home I'm renting has a 500 gallon propane tank on the property. The tank had 30% propane left in it. I'm on disability and don't have a ot of money after rent and bills. I called to get the account in my name from the previous owner. The lady I spoke with said that the previous owner needed to call and take care of a $178.00 balance. I had the previous owner call and they said they couldn't put the account in my name. It was 3 months of this game. I got a hold of someone who finally put the account in my name. I noticed a smell of in the house that smelled like gas and contacted Ferrell gas the lady I spoke to said I needed to go outside and shut it off. I explained I'm not comfortable messing with the tank and they need to send some one out to handle it. I'm going through chemotherapy 5 days a week and I live alone. I have no family or friends. I'm 64 pounds and I have arthritis and a huge list of diagnosis, the lady says if I don't turn it off outside I'll be charged all these different fees. I did turn my furnace off inside. But she kept insisting I go outside to turn the tank off. I said I couldn't. Then I hung up tried calling back to speak to someone else. 20 minutes later a Ferrell gas truck pulled in my yard and I explained to the driver I'm not comfortable messing with the tank. He said that was his job. Not mine. He put some sealant around the cap then left. I contacted an energy assistant program found out I qualify for help filling the propane tank. Kathryn from Ferrell gas said it would be delivered in 2 days because someone paid for the 2 day delivery fee which was an extra $200.00 after 2 days no propane. I called again and the lady says it'll be 3 to 12 days for delivery. I told her to refund the person money thar paid for the 2 day delivery fee. At 630 am the next day I get a call from an unknown number, I answered it was alex from Ferrell gas. He was 15 minutes away he came and filled the propane tank. I'm extremely grateful ? but I did sit in my bedroom for almost 2 months with a space heater because I couldn't afford to fill my tank. And they kept jerking me around about putting the account in my name!This company is a nightmare and I know I'm extremely blessed to have it filled but they change the days that they'll be delivering and I know a lot of people have auto fill and they still don't get their propane for weeks sometimes months. The last lady i spoke with said that theyre only delivering 2 days a week to residents. HorribleThe tank at my home is a rental tank from Ferrell gasAfter this winter I'll be having them come get their tank and go through either Hamilton or someone else. Prayers for everyone who's gone through hell with this company its ridiculous!
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September 2023 by Terry Warren
Will not answer my e mails and no one ever in the office. Gotta change venders
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April 2023 by Brad Poppy
They let you run out of gas and be without heat. When you tell them you are out of gas and its 0⁰F outside with a snowstorm coming through and another on the way, they politely let you know that it'll be 2-3 weeks before they can deliver, and there is no way to expidite the delivery. Since i didnt want to run out of gas again, I switched to auto fill, only to have my tank drained to 20% with no fill coming. Had to order it myself and wait the 2-3 weeks WHILE SIGNED UP FOR AUTO FILL. Now that the winter has passed, my tank is at 40% and NOW these guys have the audacity to show up on their own, charging me for gas that I don't need. Worst customer service I have ever recieved in my life. My short time as a customer (4 months) has shown me that I'd be better off switching to a different propane company.TL;DR: Do not use ferellgas. They do not care about their customers.
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September 2022 by Robert Durk
It seems there's always hidden charges always an extra 100 bucks stuck in here and there not to mention every time I get filled up the guy does a pressure check and says we have to replace place appliances in our house this has happened 3 times in a row with the same driver aim driver 3 different appliances
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August 2022 by George Butchko
I have always had good service with Ferrellgas. There drivers are easy to work with, no complaints at all.
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February 2022 by Danielle Fulcher
Had terrible customer service since Ferrel switch to an 888 phone number and big corporate approach. Most recently, we didn’t realize how low our tank had gotten and ran out of propane in a Michigan winter. Called and was told there was no expedited service options even for an emergency increased fee which we would have happily paid. The soonest they could guarantee delivery was 10 days.So we found a locally owned business who brought a new tank out and a partial fill the same day with much better service. Then I had to call Ferrell twice, be put on hold, get disconnected, call again and ask a bunch of questions just to cancel a fill and get a refund and still was never offered any other options.
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February 2022 by Timothy Eastman
Pretty messed up, told Ferrellgas we were below 5% gas and I have a 5 month pregnant wife at home and we need gas right away. But no they want 150$ to deliver any gas sooner than 2 weeks. Worst gas company out there advise anyone to go somewhere else if they have the option.
