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August 2023 by Nichol S.
Was supposed to have a dishwasher delivered today. They didn't show up and when we called, they said they were there at 8:30 am and knocked and nobody answered. We were there waiting, took the day off work and they never knocked. We have a ring doorbell and we checked and nobody was there at 8:30 or near the time. They said they called 6 times and we didn't receive one call. When we called and the operator gave us the number they were calling it was the wrong number, she says they can't change it to the correct one. Ridiculous!! Do better Home Depot!
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May 2023 by Wendi Wathen
We rented a piece of equipment that needed maintenance, causing it to not work correctly. Retuned it within an hour and reported the faulty unit. We were told that their system was down and that they couldn’t refund our deposit, and that this tool won’t work if the ground was as clay (our ground is not clay). Two days later, checking my account, they kept the rental fee of $75. First time having issue with their rentals, disappointing that this happened, we won’t be back!
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May 2023 by Beth S.
I am still i the store and needed to IMMEDIATELY post this review. A HUGE shoutout to ANDREA in customer service for providing some of the best customer service I have ever experienced. Not only was she helpful and super friendly, but she went out of her way to assist me in placing an order. This store always provides the best In customer service. Andrea is a definite asset to this company, and Home Depot is fortunate to have her as an employee. Thanks again, Andrea!
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October 2021 by Eric-Ali W.
For 17 years this store has been one of our top choices for all things home improvement. In the last three months we have a received a broken appliance that a GE technician confirmed was dropped en route and Home Depot will not replace, refund, etc. We also ordered $6000 in flooring, half of which was the wrong color & we have gotten the run around about any sort of remedy. Thank you to Jackie for making an effort to get it all right for us. We wanted to remain fans of yours, Home Depot.
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April 2021 by Alan Joseph
We ordered our Kitchen remodel using the Installation services. This was at the end of October. Paid $18000. They said they would be out in 10-12 weeks...They finally after no contact came out in march to install the cabinets. Noe we are in limbo with NO COMMUNICATION from them...They do not return calls, or answer the phone. I finally called the credit card and started a dispute for the remaining work.
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February 2021 by Christa Lemke Miner
6 weeks we waited for our carpet to be installed only for them to install the wrong carpets in the rooms. trying to get someone to help me is proving to be difficult. no rush for reinstall no compensation for my time to be away from work AGAIN.
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December 2020 by Sara Shechter
Howell Home Depot has the worst independent delivery drivers. After 3 days of being told they would be here they finally show up, pull my old fridge ALL THE WAY out then say they can't remove it because they don't want to damage the floor. They refuse to provide me their first names when leaving and the best part is they just left my old fridge sitting in the middle of my kitchen, didn't even push it back in. Should've purchased my appliance through Lowe's
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October 2020 by Pat D.
We had an expensive front door installed. Several problems with the installation and service. Recommend purchasing doors from a store that that only installs doors. Because of this experience, I wouldn't purchase items that need to be installed from Home Depot; e.g. carpeting, windows, etc. Several calls placed and still not resolved!
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September 2020 by Robert P.
Not enforcing state wide mask mandate. Over a half a dozen people shopping with no masks. will not go back or do business with them.
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September 2020 by Esther G.
Is it normal for Ryobi to completely dismiss the fact that my local Howell, MI Home Depot encouraged me to still physically come into the store to assess my warranteed-tool which broke after hardly a couple months of use within the first year of ownership despite disclosing the fact that I'm personally impressiveness and also have a new born baby in the house or is this all my unique experience? I guess I'm a Lowes guy now...
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August 2020 by Meghan P.
In case anyone was curious about my order from Home Depot - since its been 2 weeks, and no one has bothered to call me about a replacement. I called them again. Still no dryer, still no eta either. Found out that they no longer make the one I ordered back in june. So. They'll get back to me on what they will give me for a replacement. When they will get the type they're going to replace it with they will let me know.(doubtful at best with ME having to call them). When I asked the samsung representative about when she expected that to be, she hung up on me. I didn't raise my voice, I didn't swear. I was politeand explaining that I've heard the same thing she was telling me. I've been very patient this whole time because I understand how frustrating it can be to be a customer service representative. But. Hanging up when i ask the question - not ok. So. Im back on hold. Another 30 minutes later. They don't have my dryer and someone will be contacting me within 72 hours (same thing they told me 13 days ago mind you). And they will let me know what my options are. If it doesn't match or they dont anything comparable, I'm just out..... and they won't let me return the washer that I bought it with, to have a matching set. Asked what I could do, he gave me no options. I asked if I was getting a discount since I have to cart my laundry out of the house and pay to do it, even though I've already paid to have a dryer in my home that I don't have- his reply was that I needed to wait to find out IF they will do that by contacting the store manager a the howell location AFTER I GET A DRYER. So. This is great. How can you run a business with customer service like this? Without standing behind ANYTHING?? I get things being out of stock, but just to allow a customer to buy your product with NO guarantee of even getting it? AND when they call to ask, you get hung up on??? I didn't even raise my voice when I asked. Just. Asked and click. Thanks home depot! I will be taking ALL my future home purchase business elsewhere. You clearly don't care about your customers and getting repeat business.
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August 2020 by Lani Wallner
Brenda in doors is the best, very patient in so helpful.
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May 2020 by Susan Raddatz
Some employees at the store were not wearing masks as well as some customers. The greeter at the door did not seem interested in enforcing the "masks required" rule that was posted by the store entrance. Not very safe or smart and bad for the store reputation.
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February 2020 by Jeff A.
Just warning you, DO NOT ALLOW Ho Depot to deliver anything to your house! They hire third party companies that don't speak English and can wreck your home without liability. If they ruin your hardwood floors, they say it's not their problem. If they cause your house to flood for a bad installation of a washer drain hose, not their problem. Poor service, poor delivery, poor staff and management! Corporate doesn't care about their customers, only money. $18000 in damages and additional $600 in flooring because some foreign idiot was lazy and ho Depot hires the cheapest immigrants! I ask that all Americans boycott Home Depot for using foreign immigrants for cheap labor and for not caring about what they do to their customers.
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December 2019 by Kevin F.
This home depot is the worst. Do not go here, do not buy here, if it is on the shelf then you are good otherwise stay away. This is my second such incident with them in the past 6 months, I should have learned after the first time. My wife and I bought a dishwasher on November 8th, after 5 delivery attempts I still do not have a functioning dishwasher and local management refuses to take ownership and do anything they keep placing the blame on the third party installer. I don'care I am home depot's customer not the third party. 2 damaged dishwasher, 2 attempts to deliver and didnt have the parts to install, then local manager tells me to accept delivery and he would get the install completed, nope not going to happen have to wait another week. WTF? These people are an absolute joke, I hope Mark Brown understands how his field personnel are treating their customers. A thousand dollar dishwasher purchased 7 weeks ago and I still do not have it. Take a look at these pictures, delivery company left it like this.