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January 2024 by Jessica Ashley
*BEWARE* If I could give zero stars I would. I made an appointment a week in advance and told them I was getting a rental, they promised it would be completed in two days. I gave them the repairs on a platter prediagnosed, they had my car for a full day without even looking at it. They “ran out of time” to do anything on the one repair that was causing the stalling. On the other issue I told them it was strut or wheel bearing, they claimed they drove it and that there was nothing wrong with the suspension, I disagreed and after driving it “again” they found the struts and strut mounts were shot, but again was now 4pm on Friday and they “didn’t have time”. They gave me my car back having fixed nothing, and still charged me 120 in “diagnostics”, plus 300 on the rental wasted. Single woman and mom at Christmas time, they completely screwed me with no remorse. Avoid this place at all costs. **Edited to Add** definitely not confusing shops, not a single repair that I brought it in for was completed in the two full days you had my vehicle, and I’d hardly call the 30 seconds it took you to drive a sheet metal screw into a fender a molding repair.
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November 2023 by joshua rice
I like it good local trusting spot thank you
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November 2023 by Kevin DRDN
Got a flat tire avoiding a deer on the expressway, they were able to patch it up and send me to a place that would be able to get a replacement the fastestGreat hospitality and they took my needs into account
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September 2023 by Jackie Prusak
Howell Auto Center has been my mechanic shop since 2000 (23 years).I won't go anyplace else.The guys are very nice,they explain in detail what the car's diagnosis is,and thoroughly explain the plan of action beforehand. They don't tell you that you need this,that and something else, they don't rip you off, and I've always had a very pleasant experience at Howell Auto Center.
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September 2023 by Mark Dombrowski
Wow! These guys went above and beyond when I was in a pinch. They facilitated getting my car to them, were able to diagnose and fix it quickly, all for a very reasonable price. I'll be back...Services: Electrical
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August 2023 by Denise Grimm
I love Howell auto! They are very honest, thorough and so kind! Thank you howell auto for taking such good care of my jeep
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July 2023 by Daniel Burke
The best for well performed service . I have been there many times and always have had issues found, fixed with friendly staff. I will return if other issues arise in the future with my vehicle.
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April 2023 by Janelle Allen
Always great and trustworthy service. Only place I'll take my vehicles.
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February 2023 by Allan Z.
Super cool guy got me in right away, reasonable price and honest. Will use again! Highly recommend
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January 2023 by Alex Brombach
I give them five stars cuz they got my truck done within a day but my snap-on tool on my dash went missing when it was at the shop
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January 2023 by Tom Underwood
Great service; reasonable rates; diagnosed and fixed the car in a reasonable time frame, especially considering that it was near a holiday when it broke down.
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January 2023 by Bailey Tillman
Took a job no one else would, and did it for cheaper than expected. Definitely recommend.
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January 2023 by Renn Moon
Quick, polite, and honest. Found my new car maintenance place.
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January 2023 by Nate M.
Called them for a quote for an alignment for a 2009 ford focus. They quoted me 90 bucks over the phone, I made the appointment and stated that's I'd have to wait for it. The guy on the phone was super nice and said no problem. I got there (early for my appointment) and talked to some guy at the front desk who had a chip on his shoulder. I stated to him that I had replaced the passenger side rear "control arm" it's actually more of a trailering arm. This is a known issue in these cars, and I was a mechanic for 15 years. I googled it and it took 5 seconds for me to figure out the issue. After I replaced the part, the steering wheel was cocked and the rear had a weird shake when there was snow on the ground. Told the "tech" all this and he looks at me and says, "sounds like there's loose parts back there" I was pretty taken back. I said, go ahead and diag it and if you can't align it I'll fix it and bring it back. After they had the car for like 20 min, the guy comes out and tells me it's gonna be 150 to align the car because the "bolts need to be headed up".... Apparently these guys haven't worked on cars in Michigan very much. Torches are a Michigan mechanics best friend. Tells me everything was tight but your steering wheel is off so an alignment will take care of that. Yeah... no s**** That's why I brought it here... because I don't have an alignment rack. Dude at the desk tells me that he can't check the alignment because once it's up there he "has" to do it. To put the 4 wheel alignment sensors on the car and set up the machine literally takes 10 minutes and I'd pay for the time it took to diag the shake. Couldn't even do that. When you replace some or most suspension components on most cars, you need an alignment when complete. Clearly either this shop was trying to rip me off or they just aren't competent to perform a simple alignment on a base model super common small 4 cylinder vehicle.... Maybe a little bit of both. All I needed was an alignment. This is Michigan. Cars are dirty and rusty. Suck it up buttercup... start quoting cars at 150 for an alignment. I'll just go back to kovachs frame in brighton where they actually know what they are doing...
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November 2022 by Tony Buchholz
Great service as always. No wifi for customers.
