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September 2023 by Sarah Tomaka
The staff of Lake Trust are so kind and helpful! Even though there are banks that offer slightly higher rates for savings accounts, I will not transfer because Lake Trust is so helpful. Thank you especially to Danielle at the Brighton branch--she is a gem.
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July 2023 by Carrie
Have been members for over 10 years and am seriously considering leaving because customer service is getting more and more dismal. The branch employees are wonderful to work with. However, drive through service has always been excruciatingly slow. 10+ minutes even when no one is in line. Used to look past this because of the convenience of a smaller institution, but it’s beginning to operate like a large bank. You can no longer call your branch directly. The phone call centers always have tremendous wait times so I usually just hang up and have to drive up to the branch anyway. The few times I’ve used the phone operators I’ve regretted it because they don’t seem very knowledgeable. First, a loan officer through the phone seemed to operate off of completely different information than the one I went to at the bank. This made closing my car repair loan a confusing headache—I had to leave work early to prevent my loan from falling through. Another time the video ATM froze in the middle of my transaction. I was on hold for over 30 minutes with my card stuck in the machine. The phone operator insisted that it “couldn’t happen” and kept me on hold while they talked to other departments, then they couldn’t even locate the teller machine I was at to have tech reboot the machine remotely. Every interaction becomes more and more frustrating as they “modernize” and move towards a large bank model.
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June 2023 by Meg Blankenship
Carly was a great help to us! I have been a member for about 10 years now (since I had money to put in a bank!), kept my account when I lived out of state, and continue to recommend Lake Trust to people because of the service like Carly provided to us!
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April 2023 by Liz D
I’m not a member of this particular credit union, but I use the drive thru ATM on a regular basis due to the convenient location. I like that it lets me choose the denominations of my withdrawals. It’s also very easy to get into and out of the parking lot, which is something I take into consideration for many places.
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August 2022 by Joe Capatina
Friendly, knowledgeable staff! Super efficient! ?☺️
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April 2022 by Tomi Zagata
Beware of doing any type of business with This credit union as a whole. worst customer service possible!!! My father in law passed away back in November and we have continued keeping all payments current on his accounts while we navigate our way through probate court. This credit union claimed he automatically defaulted on his loan upon death and they were repossessing the vehicle. My husband and I have left work countless of times to go to the branch and deal with this and explain they were illegally repossessing the vehicle. Well they continued with their horrible process and took the vehicle right out of our driveway… leaving work again and dealing with this we were offered for the vehicle to be returned and they were going to handle the fees with the repo company as well as take $2000 off the loan. now Diana Romsek is going back on her word and not honoring the $2000 they were taking off the top of his loan due to their wrong doings instead of facing a lawsuit!!!!! this bank is absolutely horrible and I will never recommend anyone do any type of business with this place. We have been treated like criminals and poorly handled situations! now they are going back on their word which we have in writing and will be going further into action.
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November 2021 by Sel Doolin
I usually don't make reviews but this bank is pretty good. Really I just wanted to say the service is kinda bad at most the Howell locations but I just for off the phone with a nice man named Noah. Lake Trust you need to appreciate this man he even took the time to call me back and give me updates about my account today when I needed help. He did not have to do that but I appreciate it cause I'm trying to move right now and things are urgent. Thank you Noah I hope you get a raise ❤
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October 2021 by Shaun Walker
I opened my account and the service rep was very helpful I would give this credit union 5 stars for customer service
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August 2021 by Donovan “Doni”
This Credit Union is a joke. I highly regret even thinking about becoming a member to this so called "Credit Union". I have had nothing but issues within the first month of being a member to this joke of a Credit Union. I would never refer a family or friend to this horrible financial institution and they are nothing but a money grab. You'd be better off going to another Credit Union which actually runs like a Credit Union is supposed to. If I could give negative stars I wouldn't hesitate to do so.
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August 2021 by IMA DR
One of THE BEST financial institutions around!
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June 2021 by George Goff
Outstanding customer service!
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April 2021 by Doni
This Credit Union is a joke. I highly regret even thinking about becoming a member to this so called "Credit Union". I have had nothing but issues within the first month of being a member to this joke of a Credit Union. I would never refer a family or friend to this horrible financial institution and they are nothing but a money grab. You'd be better off going to another Credit Union which actually runs like a Credit Union is supposed to. If I could give negative stars I wouldn't hesitate to do so.
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January 2021 by Tara Pearlman
Despite legal complications, they tried their best to help us. Unlike the other C.U. in town, they didn't turn me away because I'm a nurse.
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July 2020 by Shannon Riley
We love this bank but we have to say that all the women we have had to deal with in this particular bank are the rudest and most patronizing woman ever. My husband first experience this on a few different occasions and today I witnessed it myself. It's truly unfortunate that these woman work in customer service! We will have to go to a different location!
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April 2020 by Austin Farah
Great customer service and gives back to the community by giving students college scholarships! Wonderful people!