-
November 2023 by Anthony Micallef
My salesman Nathan was extremely knowledgeable about the different choices available to me, After I Gave him an idea what I was looking for.. He also make sure I got the best price possible. This is my second purchase at the store. And have been very satisfied both times. I highly recommend mattress firm.
-
November 2023 by Marie Horgan
Nathan is an outstanding salesman. He is extremely knowledgeable in his business.I will definitely recommend him to others that are searching for quality mattresses!
-
September 2023 by libraryKAT
Friendly and knowledgeable staff. He was able to answer my questions and was willing to work with us to get something that would work for our situation.
-
August 2023 by Reese Battles
Both of our experiences with mattress firm were great. The people were friendly and helpful. We experienced an issue and it was handled with professionalism in a very timely manner. Highly recommend coming here to get your new bed!
-
August 2023 by Kelly Hamilton
Had such a positive experience!! Really cared about us and our sleep (compared to some other more “sell-y” places we shopped around at). Gave us lots of options to try and catered to our sleep needs!
-
August 2023 by Thomas Ringlein
Dave the sleep expert was very knowledgeable about all the beds that were offered in the Mattress Firm display room and worked out a way for me to get the Cal-King within a week rather than the month most showrooms were offering
-
July 2023 by Marsha McGuire
From the minute we walked in Craig was awesome! We did not feel pressured to purchase anything. Knowledgeable, funny and friendly.We will definitely recommend Craig and your store!!!
-
July 2023 by Lova Curious
Awesome service…Nathan did a great job with explaining the features and helped us choose the right one…very courteous and went out of his way to make the sale…definitely recommend the store…
-
April 2023 by Kellen Crow
Craig was amazing - super easy to work with, zero pressure, extremely knowledgeable and able to help get us set up with the right mattress. Highly recommend!
-
March 2023 by skip strohm
Sales person was very personable and professional in his recommendations. So far, really happy with the in store experience and if there is no problems with the delivery...I'll change it to a 5.
-
February 2023 by nilay kant
Kaleb was so nice and helpful in getting me the right mattress. You can never find the ideal mattress online unless you visit mattress firm! Highly recommend!
-
February 2023 by Nicholas Stubblefield
I bought a beauty rest black c-class medium mattress on presidents day weekend. This review is for mattress firm and not the mattress itself.I purchased the mattress at the Howell mi grand river store. Kaleb was the sale rep. He was very pleasant and knowledgeable. The magnitude of how nice they were made itself very clear after going to us mattress down the road. We return to work with kaleb and close the deal on the mattress sale due to our comforts levels while in the store. The space is clean and organized. The stock is a little limited on the showroom floor but they have a good variety to get you focused on what fit your needs. In the end we purchased the mattress we needed, upgraded the base to the full floater and purchased a mattress protector. All this mainly due to the calm down to earth manner of our sales rep Kaleb. When buying a purchase of this amount you want to feel like you are being properly guided to find what suits your needs not hustled into buying the most expensive. I feel Kaleb did just this. Thanks for the nice and easy experience.
-
February 2023 by zackloves27
Craig was super helpful in helping me select a new mattress he really knows his stuff. Plus it was about half an hour before closing time and was still more than happy to help me pick the right product at the right price and he made sure delivery would be hassle free for me. He was a huge reason why I gave a 5 star review. I wish more people in sales were like him.
-
December 2022 by Mark
Craig did a great job helping me and my wife yesterday. He was personable and very knowledgeable on the products. I liked that he gave me and my wife some time without breathing down our throats. In the end we bought a new bed and are excited to try it out once it’s delivered… side note: we went to Gardener White down the road as well beforehand and the customer service there was absolutely terrible. The two sales reps that I talked to wouldn’t even show me the “cheaper” beds and wouldn’t stop telling me how they know better. If you want good customer service go to mattress firm and ask for Craig.
-
December 2022 by Corey Laber
The sales agent was amazing. Helped me find what I wanted and was a delight to chat with. I felt like she put my interests above trying to sell me something different. We have bought ten mattresses from here and never had anything short of a great experience.
