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January 2024 by Michael Herd
Excellent customer service!!!!! Took good care of me!!!!
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January 2024 by Amanda Tomlin
I received a ring for Christmas and my boyfriend was told it was a 7.5. I was surprised how snug it fit and returned it to the store for a different size. The manager, Christina, was not very helpful and seemed like we were an annoyance to her day. She said the ring I had was a 7 not a 7.5 and they didn't have any in stock. I exchanged it for an 8.5 since they do not sell size 8 with plans to have it sized. I was told I could try a sizer to wear with it and if I wasn't happy could return it within 30 days. I returned to the store to return it for the 7.5 since the sizer was not working and they will not honor the exchange since the ring was worn for a day with the sizer they suggested. Christina again seemed like we were an annoyance and was cold and uncaring. We will not be returning to this store again.
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January 2024 by Stephanie
Unfriendly workers! Wasn’t greeted, followed with rude looks.
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June 2023 by Cecilia Gallardo
Christina is the funniest and such a pleasure to work with :)
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June 2023 by Keith Tillinger
Excellent staff and product selection
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May 2023 by Josh Walker
The Howell, Michigan pandora location was great! They had alot of stock for different sizes and styles. Going to the actual store made a huge difference than ordering online. The staff were great and very helpful. The overall look of the store is pleasant and clean. When shopping for pandora jewelry the Howell Michigan location is my home store.
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March 2023 by Shi-Ann Geary
Robin, the store manager is very poor at her job. My sisters wedding ring was missing 3 diamonds and Pandora Corporate is allowing a curtesy warranty yet Robin refused to help. Usually these are done via the mail, but she and her husband are based on a Guam Naval Base therefore the mail isn’t an option. Pandora Corporate specifically requested that we show the Pandora shop the chat thread that allowed this curtesy warranty to be done. Robin laughed in my sisters face, refused to assist and demanded she leave. Robin is the most unprofessional store “manager” I have encountered. I later called the store for get the store number to file a report and to get Robin’s name. When I told her I was reporting her she hung up on me.I really hope Pandora sees this and realizes how their managers are treating their clients.
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December 2022 by Korean Pig
I was treated horribly at a different location so I drove 40 minutes to pick up my order here. The lady (I wish I could remember her name, sorry) was extremely nice and helpful. Because I had previous schedule when I arrived here it was like 20 minutes before closing, and yet she was so sweet. I was getting multiple rings as graduation gifts for my friends, and she helped me to replace some of them with different sizes and packed them into individual bags. If I am going to make future purchases from Pandora, I am going to willingly drive down here, that’s how professional, smart, and kind she was. Also there’s a looot of items in the store, so it is definitely worth the visit to try things on. Thank you so much, and my friends really liked the gift!
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December 2022 by Felicia Angelosanto
I didn’t plan on stopping by on my way home from work until my grief sadness came out of nowhere and triggered a panic attack, I thought making something for my sister would help me feel better. Im so glad I stopped, because I can’t say enough great things about the customer service I experienced from Madisen & Ashley. They were such a big help while designing a remembrance bracelet for my sister in memory of our parents. I probably spent over 2 hours at the store & was so indecisive, they were both so patient and understanding. Between my indecisiveness & the overwhelming emotions that I kept having, I would have walked out without the special gift for my sister had Madisen & Ashley not shown me such kindness and held my hand through the experience. They didn’t just help me make a bracelet, they kept my mind occupied for a few hours and out of the house, while helping create such a great memory for all involved. I’m truly so grateful for all their help, if my grief causes me to splurge again I’ll definitely go see Madisen & Ashley and create another great memory!
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September 2022 by Kimberly Hudson (Kimm H.)
Drove an hour only to have to wait an additional 2hrs once we arrived for opening as it was posted that the temporary hrs were 12-7p, it was worth the wait. The young ladies were all super nice and helpful! We got some really good deals as well! We will definitely return to this location!
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September 2022 by Susan Larsen Heise
The Pandora at Tanger outlets Howell is wonderful. They carry a large selection of retired items. And many at a reduced price. The staff was very helpful. We found what we needed. And of course a few more items not on the list.
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June 2022 by Thiago Luiz Quinelato
Worst customer service ever. Went with my wife and we were badly assisted by the employees. The ladies seemed to hate their jobs and whoever went into that store. Really awful!
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December 2021 by susan heise
The Pandora at Tanger outlets Howell is wonderful. They carry a large selection of retired items. And many at a reduced price. The staff was very helpful. We found what we needed. And of course a few more items not on the list.
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December 2021 by Jarred Duncan
Love this Pandora, it's an outlet so only they have last year's items and older but the customer service here is unbeatable! Best employees around!
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November 2021 by S Wash
Had the best customer service experience