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July 2023 by Sherry Markle
The jackass at the counter was a real treat. I didn't notice him treating the men as badly so maybe his mom didn't love him enough. Anyway, don't talk to the Seabee if you're a woman. Get someone reasonable to help you.
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October 2022 by Chase Hanson
Was given an old power tool that didn’t work. Wasted several hours of my Saturday running it back and forth to pick it up and drop it off. They were gracious enough to refund my charge for the junk they provided.
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July 2022 by Yanjun Tan
Everyone here at Howell HD rental center has been very nice and helpful! :) Have dealt with two elderly gentlemen and a young guy here, all of them were very knowledgeable about the tools I rented and being very patient when teaching me how to use the tools. Also they helped me to lift the heavy tool into my SUV trunk. Can't be appreciate more!
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June 2021 by Brandon Hoskins
Rented the Billy Goat brush hog from the Howell location. That thing is a TANK! Highly recommend it. I managed to clear out almost an entire acre of weeds/small trees.
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April 2021 by Alan Joseph
We ordered our Kitchen remodel using the Installation services. This was at the end of October. Paid $18000. They said they would be out in 10-12 weeks...They finally after no contact came out in march to install the cabinets. Noe we are in limbo with NO COMMUNICATION from them...They do not return calls, or answer the phone. I finally called the credit card and started a dispute for the remaining work.
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April 2021 by Jennie Kirby
Good and fair to renter
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February 2021 by Christa Lemke Miner
6 weeks we waited for our carpet to be installed only for them to install the wrong carpets in the rooms. trying to get someone to help me is proving to be difficult. no rush for reinstall no compensation for my time to be away from work AGAIN.
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December 2020 by Sara Shechter
Howell Home Depot has the worst independent delivery drivers. After 3 days of being told they would be here they finally show up, pull my old fridge ALL THE WAY out then say they can't remove it because they don't want to damage the floor. They refuse to provide me their first names when leaving and the best part is they just left my old fridge sitting in the middle of my kitchen, didn't even push it back in. Should've purchased my appliance through Lowe's
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August 2020 by Lani Wallner
Brenda in doors is the best, very patient in so helpful.
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May 2020 by Susan Raddatz
Some employees at the store were not wearing masks as well as some customers. The greeter at the door did not seem interested in enforcing the "masks required" rule that was posted by the store entrance. Not very safe or smart and bad for the store reputation.
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March 2020 by Tyler Jesse Davis
I am a veteran and I used to work here as an asset protection specialist.
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October 2019 by Tim Janiszewski
1 register open with a store full people and customer service had 3 customers waiting for 15 minutes and the line didn't move an inch. workers just standing around chewing the fat. Will not be going back to this location.
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October 2019 by Mike Scott
Terrible Customer Service. I asked for assistance with something and was told that I was basically on my own, because they were too busy.
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November 2018 by Tammy Stahl
We drive from Ingham County to see you and we live minutes away from the Okemos store. You guys are absolutely wonderful. Paul at the pro desk saved my day and was very knowledgeable about technology and getting my rebate. Thank you! Will shop more and more
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December 2017 by Justin Drones
Dave and chuck in tool repair world are great to deal with. Always happy to help and have awesome customer service. Also a dude name chad is very knowledgeable in all areas of the store. Chad you ROCK!
