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January 2024 by Justin Sebastian
Jerry was very prompt in making sure he had exactly the right size we need clean equipment all in all very fair friendly and prompt
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November 2023 by Coach B
These guys are so helpful and go over and above. We appreciate Jerry and the way he treats everyone and understanding how important communication is and availability. We drive 30 minutes across town because Jerry's customer service is worth at least that and then some.Much appreciation BNB Customs
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August 2023 by Josh Deyo
This guy is a joke him and his kidsCharge more than they are supposed to add onThey are thieves they have nothing to say when confronted they run and hide like cockroachesThey are trash they know it and I’d you ever dealt with them you know itThey are P.O.S. I’m every way they just ate purely horrible humans
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April 2023 by James Putnam-Whisman
This guy is a crook! His business is on a dirt platform and always charges a cleaning fee. This time around he charged me for a damage that was not done. Never use this location unless you are desperate. I just spoke with UHaul Corp who even said “we don’t know how he is charging a cleaning fee when you live in Michigan and there is a lot of dirt roads” always dispute with your bank! I won last time and I’ll be posting on every social media and platform to show this man steals from his renters! Shame on U-Haul
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April 2023 by Daniel Bardy
Great service
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April 2022 by A F
Jerry at Hammertime U Haul is the best. Helps make the move so much smoother by making sure he will have the exact size truck you need.Has all the moving products needed as well. Thanks Jerry!
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August 2021 by Lindsay Margarita
Called a Monday before the Saturday we needed the uhaul for a couple hour move down to OH. The guy on the phone gave us a 1030 pick up time and gave us a confirmation number. He gave us a number to call on Thursday to see if it was going to be arriving early, so we decided to just in case. We did so, and the lady we spoke to claimed he never registered us in his log, so thus, no uhaul for us. We desperately needed to move Saturday, without a doubt. The lady with corporate was also quite rude and her customer service skills were very much lacking. All she was willing to do was get us a much later pickup time at a much further location, without any sort of apology or discount, although this situation was not our fault. We tried calling this howell location 5 times the day after and no answer. Even trying the morning of the move and they are open, yet it's going right to corporates number.. This later and further pick up time really set everything back not only for us but for those coming from far to give us a hand. Wouldn't ever recommend using Uhaul. This was my first and my definite last time.
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June 2021 by Amber Coe Hayden
U-Haul makes it incredibly easy to lookup specs, input your information and figure out exactly what trailer or vehicle you need to get the job done. And if you need a trailer, their website makes it easy to know what trailer your specific vehicle can tow, all you need to know is the make and model.It was so nice to be able to book what you need online and come pick it up in less than 15 minutes (including the time it took to actually hook the trailer to our Jeep.) And when it came time to drop the trailer back at U-Haul, that was a breeze too! They get you taken care of quickly, efficiently, and get you on your way! The staff was nice and courteous and knew what they were doing, which makes it a much quicker, easier experience than I've had at other locations around the country.I could not ask for a less painful, faster, easier service! This U-Haul location is right on M52, and has extremely close easy access to both US23 and I96, so no matter where you are coming from or where you are heading, it's fairly quick and simple to get there. I highly highly recommend this U-Haul for all of your U-Haul needs!!!
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June 2021 by Debra Fry
Fast service and he helps
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August 2020 by Joe O'Connell
Excellent customer service, arrived at a busy time and was acknowledged and well taken care of. Great experience and worth a little bit of extra driving to get to it
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July 2020 by Joe MrDad31
Very courteous and professional. I've used them for uhaul several times over the years. Never had any problems.
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December 2019 by Ryan Murninghan
Very Helpful
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August 2019 by Christopher LaFleur
Good convenient place to rent a u-haul!
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May 2019 by Bill Wencel
Friendly and helpful
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June 2018 by Mark Miller
Made a quick trip to FL and was able to include my motorcycle thanks to U-Haul
