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February 2024 by Barry L. Donahue
My sales person, Phil put me in the right mattress. I have a soft-ball sized implant on my spine, (8) eight solid -steel rods from my shoulders to my waist and (6) six cages on my spine as well. I am sleeping so much better now!
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November 2023 by Cynthia Bruton
Our salesman , Phil was very very helpful!
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November 2023 by Jim Erickson
Very good experience at howell location our sales person micheal was amazing
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October 2023 by Amber Myers
Mike was wonderful to work with. Super knowledgeable and helped guide us in the right direction without any pressure. Highly recommend. Will be back when we need our next mattress.
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October 2023 by Cheryl Shipman
We told our sales guy about the troubles we have had in the past with mattresses, and that we had to get a mattress that could possibly be exchanged after the 30 days. We somehow ended up purchasing a "specialty" mattress (don't ask me why/how, don't care at this point) and turns out those cannot be exchanged.Sure it is in the contract and all, but we definitely told our guy up front we needed something we could exchange. Our sales guy did go to his regional manager to see if he would make an exception, but he said no apparently. So disappointed.In response to your response American Mattress: Did you miss the part where we up front had a discussion regarding what we needed? You just wanted the sale. Just warning others to be careful.
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August 2023 by Janet Howard
The selection process could have been daunting but Brian was very helpful, knowledgeable and patient, he must have spent 2 hours with me while I jumped from bed to bed. Lol. I have lower back pain so this will hopefully be a game changer for me...luckily they have the testing period just in case!
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August 2023 by Lynn Voland
Sales team was very helpful. He was able to answer all the questions but not pushy. He stepped away to give my husband and I space to be able to decide but still available if we needed him. Delivery crew was polite and quick.
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August 2023 by Kaitlyn Kelley
Brian was helpful and knowledgeable about every mattress we were looking at. Very pleasant salesman to work with :)
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August 2023 by David
Brian was extremely helpful and patient! He helped us find the mattress to fit our specific needs. We are excited to get our new mattress and very pleased with the customer service.
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July 2023 by Susan Kack
Mike is great - knowledgeable, helpful, honest! If there is a problem ( mine was a delivery issue), this family owned business will not only assure that you are being heard, they go out of their way to make things right and ultimately have a positive experience. Highly recommend you stop in to see Mike!
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June 2023 by Liam
It was an absolute pleasure purchasing a mattress from Mike with American Mattress. He is a very informative and knowledgeable guy. I also really enjoyed how Mike did not pressure me into buying anything whatsoever, he let me take my time looking and trying out a mattress that would perfectly fit my needs. Overall I had a wonderful experience at American Mattress, formerly known as US Mattress.
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April 2023 by Tera Bowman
If you want a decent matress and a sales person who cares about their customers, don't go here! We bought a matress, and was told we could refund it or level it up after 30 days, with a restocking fee. Turns out the matress in store was more firm then the one we ended up with. Customer service was a joke and they redirected us to our salesman. He was even worse.We will never shop with this company again, I shouldve went to sleep number in the first place.
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March 2023 by lisa nitze
This is my third transaction with Mike and he is FABULOUS! Intelligent, helpful, knowledgeable and efficient as well as honest. Highly recommend working with him. He stands out in significant contrast to the absolutely horrendous experience I have had with staff at US Mattress. They do not care and make no effort to be helpful and I wasted 3 months waiting for a mattress delivery that ended up being cancelled.
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March 2023 by Larry Jones
Phill helped me pick out my new bed. I was blown away at how kind and knowledgeable he was. He answered every question I had. Highly recommend to anyone trying to upgrade their nights sleep!
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March 2023 by Jessica A.
This place is the worst thieving lying business.they never fulfilled my order and I'm stuck paying a 1000 for nothing. I'm reporting this company to every agency ever. Worst customer service ever. Don't buy from this business.
