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December 2022 by Dianna F.
I usually love this Kroger. Every day we buy milk and groceries. Usually around 7AM Turdy greets us. She is so sweet. But today I had an unfortunate event. Denae approached me around 2:10PM as I was gathering my groceries. She told me " I am the store manager, I am the BOSS." She said she will take away my milk, my lettuce, my bananas, my almond and coconut milk. Not only will she take away all my groceries, she said I will be kicked out of this Kroger forever. Just because I wanted to buy 10 gallons of milk. She said only one milk per person. I was was so embarrassed because she was literally YELLING at me and everyone was watching. There was no sign that said limited quantities or only one milk per person. I have bought gallons of milk at a time here for at least 2 years already and I never had someone talk down to me and treat me like that before. Well if she really wants to kick me out I guess Kroger no longer wants my money. I hope you're happy Denae for your horrible service. I no longer recommend this Kroger. I'll shop at Meijer from now. If you want proof, Dairy Manager Jessica and Sarah, another sweet employee and Turdy, along with all the customers at the time, all witnessed this horrible event. As a business owner myself I know this is not how a so called "BOSS" should act.
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November 2022 by Ben W H.
The pharmacy is terrible. And customer service only works when they want. Desk says open 8am to 8pm an no one is there. Was told to come back in 4 hours!
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August 2022 by Tyler M.
Needed to find eye drops because I scratched my eye went to find the nearest person and 'Karla' was walking out of customer service and couldn't just tell me where eye stuff is at. Told me customer service closes at 8... customer service should happen all the time no matter what time your counter closes.
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June 2022 by Eric K.
Kroger in Howell Mi has turned into a corner party store. There selection is small if they have it. It's sad when u have to leave Howell and go to another city, if you want to go to Kroger, for a selection. There meat and produce department is almost non existent.
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March 2022 by Jennifer T.
Let me start off by saying that I'm comparing this Kroger to all other Kroger's that I typically shop at which is why it got a two-star review. This Kroger is old in comparison to other Kroger's in the area. It has not had any upgrades to the shelving or flooring that you would typically see in the surrounding Krogers. Upon walking in I was completely surprised about that. That being said this Kroger does have a good selection of organic foods which seems to be stocked regularly. One thing that I do not appreciate is the fact that the deli and the warm food area is a complete guess whether it will be opened or not when you get there. I understand that this is due to covid and understaffing at these locations but to not have any set hours or know if anyone is going to be there to provide you with service is pretty abysmal. One other interesting fact about this Kroger is their parking lot. It's completely outdated and has not been touched up in what I am guessing is years because you clearly cannot tell where you are parking because all the lines are gone or faded beyond recognition. I really don't understand how the condition of this Kroger is the way it is considering where it's located in a very popular area now. One positive that I would like to mention is that there are a lot of employees here who are very helpful and tend to be happy that they are working here from the interactions that I've had. In the end I think I'm just disappointed at this Kroger in comparison to others. I'm hopeful it's on a short list to be renovated.
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March 2022 by Janice J.
Gas prices are ridiculous right now. What ham sandwich is going on. I can't believe this. It's crazy out here.
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January 2020 by Kevin M.
Always clean and well stocked. They have a pretty good fresh prepared sushi bar and their deli is small but has a decent selection. They have the best produce in Howell, baring the farmer's market in the summer. Their build your own 6 pack is also a nice addition as you can sample a pretty nice variety of beers. Well organized store that doesn't take you 2 hours to walk through like some of the big box stores. I actually prefer this store to the newer Kroger in nearby Brighton just because I can get in and get out a LOT faster. Checkouts are always well staffed, friendly and, most importantly, FAST. Can tell they haven't fallen prey to the union checkout issues at their competitors.