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April 2024 by Mabel Kiernicki
I went here and ordered an iced matcha latte that I usually enjoy from other BIGGBY locations. It was too milky and I couldn’t get myself to drink it. I went back in with the almost full cup asking for a different drink instead and they told me the best they could do was give me a discount. While waiting for my drink I heard I was the 4th customer having this issue. Especially with this being a common issue I should’ve got a full refund.
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February 2024 by Kent De Young
Coffee and a muffin in the drive thru. Other than the line, the experience was great.
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February 2024 by Sarah Lower-Marlatt
Went through the drive thru and ordered two sugar free lattes. One was hot salted Carmel and the other was frozen with vanilla new sweetener. They tasted really bad, bitter, almost chemical like. Came inside and talked to the barista to see if we could get something else. We dumped our drinks in the trash. The barista said he would give us a discount and he also gave us an attitude. We went back to what we usually get Carmel marvel and salted Carmel latte. It didn’t taste like Carmel at all. It is horrible. Tasted like burnt coffee and like a chemical taste. Never in my life have I had a coffee taste this horrible to the point I couldn’t even drink it. So we just spent $20 on 4 drinks that we had to throw away. And to top it off, they are pushy about a tip. Won’t be coming back here again unless they make it right.
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February 2024 by Brandon Cline
I’ve been waiting for over 15 minutes and then completely forgot to make my bagel, so I have to wait another 15
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December 2023 by Kenn Apley
Friendly service and good brew.
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December 2023 by Danielle R
Giving two stars for this location because the employees ask you for tips when giving you your change or using your card. This happens every single time I go there. You do not tip people at a fast food place why would you tip someone at a coffee shop. You are doing your job, you are doing what your employer is paying you to do. Putting customers in an awkward position when giving back their change or card is unprofessional.
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December 2023 by Ryan Dombrowski
Waited 12 minutes in line this morning for a cup of coffee only to leave without any so I wasn't late to work. This location is not very fast in the morning, if you need a cup of coffee on the way in, prepare to leave 15 minutes early.
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November 2023 by Stephen Brewer
Great friendly staff and generally plenty of fresh coffee already made.
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October 2023 by Taylor C.
I will never be going back to this location. I'd save time by driving to a different location actually. One person who had two drinks in front of me in the drive through and it took over 15 minutes to get my two iced coffees. Crazy! So slow. No sense of urgency.
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October 2023 by Ryan Birtles
This location, unlike every other Biggby or Starbucks I've been to in the last few years, does not allow filling of personal mugs, even when clean. (Someone let me know if this policy changes, and I will revise my score.)
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September 2023 by Emily
I am pregnant and order a 16oz half regular half decaf coffee very frequently. According to the Hudsonville location they no longer brew decaf coffee and because they don’t, I get charged extra for the kind of coffee they need to use to make it. A plain black coffee should not cost just shy of $4.
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September 2023 by Kathy Eilar
Apple cider drinks are back!!!!
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August 2023 by Babo B.
this was the worst coffee place i've ever been too, i mean come on. my iced coffee had a single cube of ice, who fuckin does that?? i mean i went up and ordered my coffee said merry Christmas as the lord intended and the barista just berrated me. it called me so many awful evil names. never come back here if you're a god loving and god fearing christian. leviticus 18:22
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June 2023 by Kathleen Shaffer
I love the barista’s in the morning :-) they are so efficient!Kid-friendliness: They have drinks geared towards kidsWheelchair accessibility: 100% wheelchair accessibleDietary restrictions: Lots of options if you can’t drink dairy
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April 2023 by Liz J
This is the slowest location. You can literally drive into the Jenison location, get a coffee, and drive back to this location faster than waiting in a line with more than 2 cars. It’s also the only location I know of that doesn’t accept coupons.
