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December 2023 by Jack Wolford
12/28/23 - mail that was supposed to be delivered to our mail box was, once again, delivered to a wrong address. Thankfully, the person who's mailbox it was in brought mail to us.12/12/23 - Once again, this post office failed in delivering mail to our address, which has been our address for 30+ years. Mail was "Returned to Sender, Address Not Found." Makes one wonder how the Post Master General can allow this office to remain in service...???????
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February 2023 by bethany Edwards
I was trying to set up a field trip here, they said they'd call me back but never did.
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July 2021 by Dan Feldt
UPS looks more respectable than the mail carriers for the post office. Seriously! Sweat stained star wars shirt!?!? Classy guys!
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June 2021 by Christina Baugher
USPS misplaced my package and delivered to the wrong place they won't even ship out the same item for free since it was first class and not priority. They have all the information but yet ask me to call IN to find if they have the package. Shouldn't USPS find it for me. Columbia City post office however on the phone was most accommodating unlike this post office.
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June 2021 by Jamie J
The clerks are super friendly and helpful.
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April 2021 by Jackie Deming
Priority mailing to pontiac has been over8 days. No trace of itHorror story
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March 2021 by William George
I will be delivering a package to someone a mile away from me tomorrow! Our postman just can’t seem to get it right! They don’t even live in our park! In our park there are always missing packages! Every week!
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March 2021 by Mari Verstrate
I really enjoy the friendly and efficient customer service I receive every time I'm there.
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November 2020 by cory heudecker
Lived in this are for about 11 months. I've had 3 packages misplaced and another where they left the wrong key. Worst post service carrier I've experienced. I would leave one star but they guy who runs the office is very polite.
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April 2020 by Stu Lamers
Customer service is excellent.
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December 2019 by Dawn Alexander
Horrible customer service! Extremely rude. I now drive 10 minutes further just for better service.
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July 2019 by Dan Barber
The customer service is a little lacking. The staff seems knowledgable, but they could use a lesson in friendliness.EDIT: I added a star because service has been better lately.
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December 2018 by Denise Yarb
I called and the person that answered the phone was of NO help, couldn't come up with any ideas or suggestions on how to resolve my problem. Asked if he couldn't look something up and was told no. I find that VERY odd as you have records there I would assume.. Need to work on coming up with suggestions or thinking outside the box when people call with issues. Maybe because it's a small office, people aren't used to thinking outside the box, or going beyond sometimes.
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October 2018 by Liz Talsma
I've had trouble with mail being delivered since I moved to Hudsonville, about a year back. Packages at random will fail to be delivered, despite four other successful deliveries during the same week. Additionally, when going in person to the branch, the manager on duty (I couldn't tell who, because he wasn't wearing a name tag, but he was a white, heavy-set man with gray/receding hair) was an absolute heel about things. He scolded me for having a problem, and also tried to bully me about the status of when I'd been retrieving my mail (an unfortunate thing, because I have last-minute business trips that I can't ask for holds for very easily). He was incredibly rude, raised his voice, and was not interested in discussing what happened; instead, he was a lot more interested in talking down to someone who came in with a concern. It's unfortunate you can't change your home post office....
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August 2018 by Joanna Mayo
If I could give negative stars, I would. If there are any issues with your mail forget about any help or solutions. We have had packages sent to us that have been lost or delivered to the wrong address. Joe is not helpful at all. He is rude and not at all there for the customer. I'm so disgusted with this post office. Will not use this post office again because of Joe alone. I was willing to go there after our first issues, but not after talking to Joe.
