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May 2023 by krystal sikes
I was doing a lease buyout and was going through the process of financing my car through PNC. Setting up the appointment and the appointment itself to sign my loan documents was great. Chase, who my lease was through, requested a specific document to be signed on the same day I was signing my new loan documents and needed it sent to them in order to release my Title. We did sign it that day as I remember I had to have my exact mileage written on the document. It has now been over a month since I signed for my new loan. Chase keeps asking for the document because they didn’t receive it. When I call the PNC number that isn’t a branch they say the underwriters don’t have it in their file. I have called the branch multiple times and am told the branch manager is busy but will call me back, however I never receive a call. I finally received the loan package in the mail and I have a copy of the document to send in myself…. But not a single person called to let me know the copy would be sent to me or that they even found it… and why wouldn’t they just send it to chase themselves? I am usually a very understanding and easy-going person, but this really set the tone as a first time PNC customer and now I know they are not for me. Once my loan is paid off, I’m out.
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August 2022 by elaine lane
Excellent service! Friendly and accurate
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January 2022 by Kamber Montgomery
The people inside are amazing! But the outside atms. Omg. Soooo slow. Takes 5 mins to count 1 stack. Then it spits it back at u if one of the bills looks at it funny.....rawr. outside of that. This place has always been pleasant.
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January 2022 by Teresa Jay
Needed the ATM which is outside
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October 2021 by Emily Tarr
I opened an account about two weeks ago and it’s been problem after problem. Now I can’t even sign up for mobile banking. Website keeps acting like I don’t know my information.
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November 2019 by Bev Sassin
Great customer service!!
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April 2019 by Lorraine Rinaldi
Very helpful
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March 2017 by Ryan Wittman
Ashley was awesome. Great customer service and very friendly. PNC has many beneficial features, one example being the debit card I received in the branch same day that I started the account. No waiting days later to get the actual card with your name on it. Great account options also. And, the opportunity to get any amount out of the ATM rather than being forced to withdraw $20. Awesome bank so far.
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February 2016 by Kat S
Very professional, friendly and clean!
