-
January 2024 by Kim Ries
If I could give negative stars I would! The lady I had a problem with was not wearing a name tag an claimed she was the manager she refused to let me speak I was in to pay my daughters bill and to purchase a new phone I tried to explain what it was I needed n she kept cutting me off would not let me speak the other girl with her was very nice but the manager refused to let me only deal with her! I have been going there for several years and have always had a positive experience however after this I will never be back again and will report to customer relations and corporate it's sad how one horrible person can ruin such a good store
-
January 2024 by Tiger Fan
This is the most friendliest and knowledgeable store around. Shelby is the best employee I’ve had the pleasure of working with. Definitely need more like her in stores.
-
January 2024 by Sarah B
Rebecca requests fake postive reviews from people on facebook groups who have never been to this store and has her friends hit their stores with fake negative reviews of people who call her out for her fraudulent behaviors. Would not recommend visiting stores with people who act so unprofessional and ask others to lie for them who knows what other dishonesty goes on in this place
-
January 2024 by Kathleen Klee
Outstanding and efficient service. Rebecca and Austin were knowledgeable and so helpful to ensure my family phone purchase was set up correctly and was affordable.
-
January 2024 by Alexis Eros
Best location around! Extremely friendly and knowledgeable, ask for Shelby she will get everything set up for you without the hassle!
-
January 2024 by Erika Switzer
I had an amazing experience with Rebecca and Shelby! I came in the store wanting to add a new line and phone to my plan and they were both professional and knowledgeable. They both were very friendly. The customer service was amazing!
-
January 2024 by Benjamin Gregory
Came in with a billing grievance, and was considering shopping around with other carriers. I sure am glad I got Rebecca. She is was patient, friendly, and seemed to actually care about my concerns. In less than an hour, she had me on a better plan, with a brand new phone, all for cheaper than I was already paying. I can’t recommend her enough. If you have AT&T ask for her!!
-
November 2023 by Lee Super
Austin & Brandon provided us with exceptional service in the recent purchase of new phones. Highly recommend this location! We have been to this location several times during the last year and have been pleased with the staff each time!
-
November 2023 by anthony ruthenberg
Austin was great , I was greeted and helped as soon as I walked in the door. He was extremely helpful and went through all the options, while explaining the differences. He was very friendly and knowledgeable. I would recommend this store to anyone
-
September 2023 by Elizabeth Parrott
Today, my brother and I switched from TMobile over to AT&T. We’ve been with TMobile for something around 15 years and I was incredibly nervous about the switch. Ontop of that, my phone that I walked in with is an iPhoneX (6+ year old phone). Austin and Shelby got us all set up with brand new phones (I got the IPhone 15 plus that JUST came out today! I couldn’t believe it!) and got us all switched over, phone numbers, data, pictures, etc no problem! They didn’t push for me to buy anything extra like phone cases, pop sockets, accessories, etc which I was so thankful for. Best of all of that, both Austin and Shelby were so incredibly friendly. Engaging in friendly conversation. There was another girl working as well that I didn’t catch her name (the date was today, September 22 around 1-2pm if anyone can figure out who it was). She was also very friendly and was explaining to me the best options for iPads for my daughter who loves to draw and play roblox. All 3 employees today were awesome, super knowledgeable, very friendly and made the experience a great one! They all were hyping me up and had me so excited for my new phone. If you need to switch phone carriers/are looking for a new device or just have any questions/concerns, the Imlay store is definitely the store to go to! Great jobs guys!
-
September 2023 by Logan Douglas
Carla was amazing, she was so helpful with transferring our new phones over. Will not go to any other location.
-
September 2023 by Robert Siebecker
Shelby and Carla worked with me. Excellent Costumer service. Very knowledgeable and professional while still being personable. No strong arm selling or pressure. Highly recommend both Shelby and Carla.
-
July 2023 by Emma Stokes
Rebecca was amazing and really knows her stuff! I was shocked at the customer service because when I call in, they never help as much. Thanks!
-
July 2023 by Anthony P
Wow wow wow. Whoever is top brass needs to give Rebecca a raise, while waiting to be helped I witnessed her scurrying about the store to make sure each person was assisted. I had the pleasure of being helped by her and when I say she was knowledgeable, I mean KNOWLEDGEABLE on the things AT&T had to offer. I came in with a mindset of purchasing one thing and left with another because of her. I will definitely be making this my go to store. If you’re reading this Rebecca, bright things are coming for you !
-
July 2023 by Shawna Thackrah
Brought my father into this location yesterday to get help with his phone and I have to say the young lady working there (Rebecca) was not only very helpful but was very polite and courteous. We both appreciate the high level of customer service!!!!