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November 2023 by Leslie Mills
Mike in the service department went above and beyond for me when I booked my service appointment. Imlay city ford offered me a rental at no cost while my vehicle was being serviced for a serious issue getting fixed. I will always service my vehicles through them from here on out. From appointment to pick up after service I was always updated with progress and treated with the best customer service, being in the automotive industry I can say that their service department stands to the highest standards compared to many dealerships local and around the country.
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November 2023 by Fuerst Plumbing
I HIGHLY recommend Imlay City Ford !A family owned business that cares about the people in our community!As a customer of 34 years Paul and his team have been the most personable, professional and knowledgeable sales and service staff we have ever purchased from.Their team of professionals , prioritize their customers' needs,going above and beyond making the process of buying, or leasing a new or used vehicle easy.All our company vehicles are serviced in an expedited time frame, knowing the quality of work is top notch!If you want to work with a "TEAM "that truly cares about their customers, then I highly recommend the team at Imlay City Ford.Fuerst Plumbing
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November 2023 by Kelly Kuczewski
From used car sales to the service department all the people I worked with have been exceptional! Trevor in the service department has been absolutely fantastic and easy to work with. Even the loaner department ladies were so efficient and knowledgeable with everything.
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November 2023 by Ginni Staples
I was not at all happy with Imaly City Ford. I went there and purchased a used Vehicle from them only to have the engine light come on within 24 hours. Took it back to have it checked out and find out it has a cracked engine block. Then end up getting a used motor because they supposedly couldn't get a new one until March of 2024. Then they don't even give you any documentation of how many miles are on the used motor they put in your vehicle. Makes it kind of hard if you wanted to sell it later on to tell purchaser what the mileage is. It took 2 months for them to get my car back to me and now it has transmission problems. I bought my car in August of this year but didn't get it back until October. And at some point will have to have the transmission done. I would not recommend buying a used car from them because evidently they have no problem selling you a car that has major issues. I would have given no stars but since that wasn't an option I had to give one. I am one VERY UNSATISFIED CUSTOMER!!!
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October 2023 by Diane Eschenburg
The salesman was nice. I do not like theSet up of the screen to confusing for people who are not tech smart.For leasing you should get more milage without paying more. 10,000 is not very much, you should at least get 12,000.I am not sure but I think I got charged to much for a demo with also having my grandson discount who works for FordI also put a little bit of money down. $550.00 is a pretty big payment. I should have walked away and got the Chevy equinox with a cheaper payment.We had that before I got the edge and we liked that just fine. Just thought I would give this a try. Besides that it is not gas friendly. It is comfortable.
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October 2023 by Norm 53
Service department is great to deal which is a good thing because you will see them alot if you buy a used car from here. However the sales side does nothing for you once you purchase a vehicle. I bought a car that is definitely a lemon it has been physically in there shop for repair 3 of the 8 months I have owned it. And the only options they gave me was me buying an extended warranty from them or giving me 6K less then I paid for it towards another one of their cars.
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October 2023 by Burt Kellogg
Integrity, honesty, great communication and good value for services provided define my experiences with Imlay City Ford. When they fix a problem it stays fixed. I used the word ‘Integrity’ because twice I was advised by other service providers that I needed immediate work done on my truck lest it break down on the way home. Imlay City Ford looked at the first alleged problem, and found nothing. The next time, another provider told me that I needed $1,000+ in transmission repairs; Imlay City Ford remedied the problem with a simple adjustment for $150. I trust them.
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September 2023 by Karen Gray
We were in today to look at a new truck and Tammie Bishop assisted us. She was super friendly, not pushy, and very helpful. She made me feel comfortable. Thank you, Tammie!!
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August 2023 by John Brenda
My sales person Mike was amazing. I had just had my car totaled. They help me get in to a new Bronco sport. They went above and beyond to help me! Best part was that Mike work around my schedule to get my new Bronco asap.
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August 2023 by David Penzien
I had a great experience from start to finish. Tim Young made the whole experience painless, which speaks very highly as I was dealing with some family issues at the time and he was still very patient and professional. I absolutely love the truck, and every member of the staff at Imlay City Ford that I dealt with was absolutely fantastic. I couldn’t be happier!
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August 2023 by Kyle Anolick
Service was knowledgeable and kept me informed the entire time my car was in for service. Service advisor and manager both took time to make sure I was greeted with care and all issues I was having would addressed. I will be returning for service in the future! Way better than most dealers around!
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August 2023 by Andrew Reid
Service center failed to diagnose the issue with my car said it wasn't covered under warranty. Issue turned out to be a defective driver side mirror covered under warranty.When I went to pickup my car they where trying to move me along. They did not want to talk about the service or next steps. When the service tech asked for the keys back and I said lets talk about the work done first he just left and sent a different guy out who threatened to call the cops if I didn't return the loaner. I was going to return the loaner I only wanted my car to stop whistling and to talk about next steps before the transaction was closed out. Very unprofessional very disappointing I would not recommend getting your vehicle serviced there.Response: Yea I said I wanted to talk about it before I give it back, I did not say I wasn't going to give it back its not my car to keep. Your rep had 2 options he could have said "Hey Ford won't let us do anymore work" or do what he did. Instead of saying anything he escalated and made an issue.The noise from the roof rack is not why I came in it was the noise from the mirror and the issue is the mirror assembly does not align properly when it is extended and there is a gap between the upper housing and the lower seal. I fail to see how that is not a defect especially when its not an issue accross all explorers with this mirror assembly.
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August 2023 by Katie Lewis
Everyone at Imlay city ford is amazing! My husband and I use them often and are always happy with the service! Salesman Dan Spinek is great! Down to earth, knows his stuff and most importantly, honest! Cares about his clients. Will continue to refer everyone I know to them!
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August 2023 by Melissa F
Shop elsewhere. I seriously trusted my salesperson - they're so nice (fake) as it's the second or third time I purchased a truck from them for my company. I was told that with excellent credit the best they could do is 9.65% interest and that all loans are running that high. Stupid me for trusting them and not wanting to be combative. I'm refinancing at 4.99% 30 days after purchasing. Frustrating because now I'll have another hard pull. Will not be back. It amazes me that making a few extra $$ is worth losing a customer.
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August 2023 by Richard Abdullah
I needed a vehicle in a rush last week. Imlay City is a far distance from my house. Ted, sales, worked with me to complete all of my paperwork remotely. I then walked into dealership a day later, met Ted, conducted transaction, and drove off lot with my new vehicle in 30 minutes. He and the staff were extremely knowledgeable on Ford products, pleasant, and helped me in everyway possible. I would strongly recommend buying products from Imlay City Ford.