-
October 2023 by Amanda Rinke
Dr. Katie is very knowledgeable and understanding. I've moved a lot and been to many vets over the years, and I'm most comfortable with her taking care of our pets. The tecs and support staff are always friendly and quick to help. Always a positive experience, even through hard times!
-
October 2023 by Jennifer McBride
On Thursday, September 14, our dog Layla underwent Cystotomy surgery at Imlay City Veterinary Hospital. As expected with most post-surgery recoveries, Layla was in pain and discomfort upon returning home. We were informed by the vets that this was a normal reaction and were prescribed medication to manage her pain. We called and voiced our concerns multiple times. She was in constant pain, not eating, not going to the bathroom. We ask all the right questions. Ask for a follow up xray. Just to be told it was a waste of money at that time because she was noteating or going to the bathroom. Her condition took a sudden turn for the worse.On September 17, Layla began to experience severe breathing difficulties. Alarmed and concerned for her well-being, I immediately rushed her to the Animal Emergency Center in Rochester. The veterinarians there diagnosed her with elevated kidney levels and suspected a rupture in the sutures of her bladder from the initial surgery. The situation was critical. We had to decide to euthanize her or save her. We decided to save her. First, they had to stabilize her before they can operate to repair the bladder. In doing this they found Imlay City vet missed a stone which caused the back up in the urine and the rupture. I called imlay City vet to inform them of this and the secretary said she would let Dr. Katie know. We still have not even got a call from her. This does not even sit well with me. Not even a call to ask how is she or an apology. So that X-ray she said would be a waste of money actually ended up costing me 11,000 dollars to save our dogs life because of her mistake. The reality of all this is...These vets do not get held accountable because most people are forced to euthanize their pets because they can not afford to pay someone to save them that would find their mistakes. It's super sad to think all the poor pets that go to the grave early because of the lack of knowledge. One X-ray view is all she had to do to find the stone. I hope this does not happen to another family. I will not take my pet to that place. It took Layla over two days to get stable enough to get a second surgery to repair the damage caused. She is out of surgery and we are hoping her body will heal. It's up to her now. Shame on you Dr.Katie. I will never forget you.
-
September 2023 by Erin Grimmer
The vets, techs, and reception staff at the Imlay city vet goes above and beyond to help your pets. I chose to switch to this vet due to the excellent things that were said about Dr. Katie from a previous vet assistant of hers. My experience has been excellent there. My pets health issues are actually important to the vet and wants to give them the best care they can provide
-
September 2023 by Rhonda Elliott
I take my 2 dogs to Imlay City veterinary. I have great luck getting an appointment, we don’t have to wait a long time. The techs are animal lovers and treat my guys so well. They have great knowledge of animals and their problems, and have diagnosed them correctly.They have done well for us for a long time.
-
August 2023 by Laurie C.
If I could give 0 stars ? I would. Dr Mordan is rude, has no compassion and mismanaged my cats blood work and misdiagnosed him. She also did not give him anything for pain or discomfort. I asked for something to ease his pain and diarrhea and she said it wouldnt help so she wasnt prescribing it. How can that not help, provide pain relief and some comfort to him when he was suffering. That was not ok with me. My boy Max was sick, she said he had pancreatitis which is painful and so I was just supposed to let him SUFFER in pain. That seemed inhumane to me. I called Dr Mordan again after we left and she said she had no time to talk to me and this was after we left and had paid $600. I had to take him immediately to another trusted vet in our old town and drove a distance but was well worth it. My furbaby DID NOT have pancreatitis, he had liver and kidney failure and did have to be euthanized which was extremely traumatic because he was my furbaby for 17 years. The thing that bothers me most is Imlay City Vet did not diagnose him correctly, they did not give him any comfort meds. It took me one month to finally recover from the trauma and crying and I tried to call and speak to the corporate office who owns them to let them know what had happened. I left two messages and no return call for weeks. No one except the reception desk seems to care. I would not recommend this facility! I finally received a call weeks later and spoke to the office manager, Joselyn who was argumentative and not apologetic or kind. There is no accountability.
-
August 2023 by Michele Closurdo
Great with your pets but prices are ridiculously high. I understand office visit price. However nothing is included for that price? I paid another 2 digit fee for the doctor to look in her ears another 2 digit fee to clean them! What does office fee cover?I have spent hundreds of dollars here my mistake, come to find out other vets are way cheaper. Office fee includes looking in her ears. I will be going somewhere else a few miles farther. Can't afford these prices anymore.
-
August 2023 by Andy Williams
They provided me with multiple options and prices to help with my dogs hips. It feels like they truly care about my dog and his well being. Staff is always friendly and helpful.
-
June 2023 by Brian Beadle
Through the toughest time my family and I have ever been through, you were so kind and compassionate. Thank you so very much Dr. Kate and staff for everything. I would sincerely recommend her for all of your veterinary needs, especially end of life for your loved fur baby.
-
April 2023 by Brook Tianne
My dog has always put a smile on everyone’s face. Everybody that has seen my dog have been super patient with her and that right there means more than anything to me. Thank you all very much! Bless your hearts xoxo
-
April 2023 by Ken Swanstrom
Have always had a great experiences at Imlay City Veterinary Clinic. They care about my fur babies!
-
March 2023 by Tara Burr
Love this Vet clinic. The staff are super friendly and they take such great care of my pups. Dr. Katie is wonderful and will take the time to answer all your questions!! We love them!
-
March 2023 by Tracy Sheldon
Have been very happy with the staff and the care they give my pet. Highly recommend them if you are looking for a vet.
-
March 2023 by Dan Schehr
Imlay City Veterinary clinic was great doing dental surgery on our cat Tiger, and he is doing well. Thank you all
-
December 2022 by Rachel VanHaverbeck
Everyone at Imlay City Vet has always treated my pups like their own. They are very accommodating and helpful in any situation. I love that they love my pups and take such great care of them!
-
November 2022 by James Mccabe
We have been faithfully taking our pets to this clinic for 25 yrs since it was run by Dr. Sillers and Dr. Gormley. Never a complaint and not enough praise over the years. The clinics changed hands a few times yet we still remained loyal in good faith, even after moving an hour away from the area.We just recently took our rescue puppy with a broken canine tooth in to get it removed. Dr. Katy seemed confident that she could undertake the task. She and her staff put him under anesthesia, x-rayed his jaw, did their due diligence then proceeded to attempt the removal. After, what I’m told was, 3 hours of trying to remove the tooth they called and informed us they couldn’t remove the tooth.Upon picking up my puppy they still charged me $300. Call me old fashioned but I’m a firm believer in compensation for services rendered. I tried to convey my argument, the response I got was that I was only to be billed for anesthetic, and pain killers. Not the 3 hours of fruitless attempt. I am very displeased that I had to pay any amount towards their failed attempt, leaving my puppy worse than when I brought him in.Dr. Katy stated several times in our discussion that their Rule #1 is to do no harm. I believe she believes this, yet she tore up my puppies mouth, leaving it sore and in stitches with only excuses and a bill in place of an apology and a humble admission of failure.No one is perfect, I can accept failure and mistakes when taken in stride. What I can’t stand is those who believe they are entitled to compensation for failure.I won’t be doing any further business with this clinic, as well as encouraging those with beloved pets to not do business with them either.
