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January 2024 by Thomas Walsh
Don't waste your time at this location. That's as civil as I can be.
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January 2024 by ben
They lie and said should be this much then ur bill is 200 more than they said and they won’t let u upgrade they sad I could in 4 to 6 mouth was a year strongly recommend boost they suck and I have never done a review before they ruined sprint t mobile is terrible
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December 2023 by Carolyn Taylor
Went there and wanted to update our phones. Didn’t care what we wanted and wants us to also pay our current bill which was 5 days old also wanted to give us the military discount which my husband does not qualify for. Will never go back to this store
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November 2023 by Sterling LaPratt
I always have a great experience here. The entire team is passionate about what they do and they are fast most of all. I've never seen a line here and I've always been in and out within 15 minutes.
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November 2023 by celeste meyer
Imad was absolutely phenomenal! I had a horrible experience with tmobile customer care and imad make sure to make the process alot easier for me! 10/10!
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November 2023 by James Ray
Adnan was amazing!I got 2 new s23's with the best deals, and awesome drone conversion. Thanks Adnan
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October 2023 by Todd Brunk
Tay and the rest of the team were incredible! Best customer service/support you could have. Above and beyond service that was second to none. Very very pleased.
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October 2023 by Carlos Choate
Shaun helped us out a lot great place to go for cell service recommended for anyone in need of a phone carrier
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October 2023 by Katherine Barrett
I am pleased with the service at this store. They knew their stuff and were very helpful.This is the only store I will do business with.
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October 2023 by Tony Trovato
Do not go to this location they’re a bunch of thieves and liars, and they will make sure they spend every penny that you have do not go here do not their customer service is horrible, and they refuse to pay attention what you’re asking and they refuse to help you
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August 2023 by Danny Viaene
There always a good help! Like every store there always one or two Employees that are not the best but %90 of the time there great!
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August 2023 by Hannah Bosch
I don’t usually give reviews, but I’m so mad at my recent experience. If I could give 0 stars I would. I went in to transfer from a competitor. Was giving pricing, so paid an activation fee and set up an account. Was then told the account was more and they were no longer giving me a discount. I told them I wanted to cancel and receive a refund. The store manager, Shourab, proceeded to yell at me and treat me terribly because he was mad I cancelled. He also refused to give me my activation fee back even though I didn’t open an account. I am definitely filing a complaint against him with t mobile.
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July 2023 by Hannah Bader
10/10 Customer Satisfaction at the Imlay City T-Mobile location. Thanks Martin and Shaun for an outstanding customer experience. You both were very knowledgeable and helpful with the transition from another phone carrier that we had originally been with for over 20+ years. Looking forward to doing business with you for years to come.
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July 2023 by Courtney Groat
WORST customer service I've EVER received, the store manage doesn't even know what he's doing. I would take my business to ANY other t-mobile store. we drive an hour to specifically avoid this store and it's employees.
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April 2023 by sam beshay
This store should be closed, no one can help at all even the manager shourab is no help at all, he needs to lessen to the customer first before he says anything, walking to the store with no greeting or what can we help you with at all , music is so loud to hear what he says, T-Mobile is loosing my business for that , went to AT&T store and it was a different experience. Go there to learn how to treat a customer
