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September 2023 by KARLA LYNNETTE
ATTEMPTED TO GET SERVICE FROM XFINITY. APPARENTLY THIS APARTMENT WAS A SAFE HAVEN FOR IMMIGRANTS,BECAUSE AT LEAST 20 PEOPLE GET MAIL HERE. AS A RESULT SERVICE COULD NOT BE PROVIDED,I PROMPTLY RETURNED THE EQUIPMENT.WHY AM I GETTING TEXTS SAYING THAT I HAVE NOT RETURNED THE EQUIPMENT?I DETEST THIS COMPANY!
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August 2023 by Nick Dillard
Can’t talk to a real person for issue rented a air bnb by the store and still have no help and no answers and no Wi-Fi all weekend it’s unacceptable
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August 2023 by Agent Hammer
ITS STUPID, TO HAVE AN AUTOMATED SYSTEM THAT REFUSES TO LET TOU TALK TO A HUMAN BEING. OT LITERALLY WILL HANG THE PHONE UP ON YOU.
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April 2023 by Lizzie Raincock-Browne
Worst customer service ever.
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March 2023 by Denna Bellman
Black girl with long braids is rude and has attitude issues. The lock the doors way before they close and will shut the door in your face. I asked for the number for corporate number and she didn’t even respond. Needs customer service, and for that I’m cancelling my service with this company.
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March 2023 by theplayerline justgameing99
Very nice experience very good customer service there is a nice and friendly atmosphere.First time there.????
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February 2023 by Michele Rhodes
Stopped in to get my new modem for internet for my new place and they were so nice and helpful. They had everything i needed and even helped me with my phone and I wasn't' even there for it. If ever I have an issue, I would go back to this store for sure!!
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November 2022 by 26 rosey
It is my first time with Xfinity and the store representatives are great there! I especially love the man that always greets me. The representative that waited on me, Mike, was very professional and explained everything in detail to me!! I also appreciated the worker that sat in the back (I never got a name lol) but the attitude was great as well!
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November 2022 by Daryl Davis
There very helpful and friendly and I like going here nice and comfy ?
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October 2022 by Adel D
walked in started asked if can turn on my pay as you go travel pass and to check to see if they had any hotspot available to purchase in store because I'm traveling soon and the guy looked me like I was crazy saying they have no such thing while online its available. I just feel the people in that store need to be trained a little better so they can help there customer and not lose sales. I needed up going to another store to get what I needed.
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August 2022 by Clarenice Washington
The staff there was very helpful and explain it to me why my bill look like a car note payment thank you .
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June 2022 by scott
I was wrong with my first "glowing" review. I left being told that my new bill would be 179.00 all inclusive. When I got home I received an email from xfinity thanking me for being a loyal customer and letting me know that my new monthly rate would be 221.00 monthly, all inclusive. The $42 increase is much better than the original $50 increase. Yeah, sure. By the way, we now can not get on the internet and we have no Wi-Fi. We still have TV, but it freezes up and has to be rebooted every hour or so.With no internet, we cannot contact xfinty. We did call, but was repeatedly disconnected. We are not allowed to call the guys who worked on this for us at the store because they can't afford phones.So our bill went up $41 a month and we have no internet. Xfinity at its finest.
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June 2022 by Sean Thompson
Excellent customer service wow greeted me at front door and solved my needs! I even switched over to XFINITY Mobile to save more money… Lol I didn’t know they had phones
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April 2022 by William Stone
The staff is very helpful to what I was there for gave me the knowledge I needed to hook everything up and everything was a breeze 100%
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March 2022 by Forever Fancy
3/6/22- I called comcast because my internet service was was not working. Today was a high wind alert day. The technician tried several attempts to get my service back up and suggested that a technician should come out tomorrow. She never checked to see if there were outages in my area. Now at 9pm I'm home and my service is back. The winds died down at about 3pm. My service may have been back on earlier, who knows. But to automatically send a tech without checking every reasonable option seems like a shady way to to get more money by charging the customer for a tech visit.
