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January 2023 by Izabella Sexton
Do not bring your pets here for grooming needs. Brought my rabbit to be shaved while under anesthesia and still managed to cut her deep enough to need staples, mistakes happen yes but not only did they want full price for this low quality service but was incredibly rude and also had to pay for the cone they used! Lady referred to my pet as “just a rabbit” and couldn’t take responsibility for the inconvenience this placed upon myself and my pet.
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October 2022 by Alex Modjeski
So happy to have found a place close to home to take my parrot. Very compassionate and understanding with MY neuroticness ? with being a new bird mom.
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September 2022 by Kerry Weaver
I have to say I was really excited to find this place when I was told they take ferrets. When I made the appointment for my two babies I was told to bring in stool sample and picture of their cage, what they eat, and where they roam. I thought yes this place I need to bring my ferrets they know what they are doing. On the day of my appointment I was told that they are over do for their shots and that if I wanted to get them done I would have to buy a whole tray of the vaccine I'm order to get the two doses I needed. Which she was very rude while explaining this to me. I was also told that if my ferret ever needed a DES implant that she does not do it she would recommend uthanatia. Over all I had a appointment for my ferrets to get their nails trimmed, ears cleaned, heart listened to, and to have a uneducational or informational conversation with the vet that cost me $142.00. While she was clipping my girls nails she quicked her. When I told her she quicked her she said ,"Well it's her fault she was moving!" I do not recommend anyone taking there ferrets there. This place is misleading.
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June 2022 by aaron shaver
We took our two guinea pigs here and they were amazing. A lot of places won't even see our little guys but this vet fit us right in. Gave us a lot of great tips and info on things to give them the best life and even had some healthy shampoo for them. Prices were great all things considered and even did a nail trim for the boys. I can't say enough good things. Staff was super nice and friendly and it just felt like a welcoming place. Can't wait to do more business with them in the future. I've never found a vet willing to see so many different types of animals and no matter what shows love and compassion for every animal type big or small. For sure will be back!
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December 2021 by Pete Zipple
Our dog was dying and we stopped by this clinic at 3:45 pm. Dr. Cerro was rude and uncompassionate and stated that she "had closed early because she was done with her work for the day"-even though closing time (on Google) is 5:00 pm. She didn't even offer to come look at our dog. Bad experience. We hope she doesn't act like this with all her patrons.
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July 2021 by Danielle Crawford
Not good at returning phone calls or answering the phone. Took my dog in and did not ask ahead of time if they do payment plans my bad. But when I did ask was rudely told it's not a charity case when I told her I had $100 today and could do the rest friday. I was upset and hurt. Won't be back
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July 2021 by Danielle Crawford
was treated rudely and when I asked to do a payment plan was told it's not a charity case. won't recommend and won't return
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May 2021 by Deedee Gorno
Excellent service and wonderful care for my best buddy ❤. Thanks Dr. Jan!!
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May 2021 by Andrea Kerby
Had a great experience
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April 2021 by Pastor Doug Fletcher
Dr. Jan is so good.
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February 2021 by Maggie
Extremely knowledgeable treating all animals.
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November 2020 by Heidi Anne
Unacceptable temper from the vet,
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November 2020 by kelly Robert
Zoe needed b seen right away..no hesitation on same day appt and gave time to drive in...she doesn't mind being brought in by a tech..Thanks for being so good to my senior girl
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August 2020 by Steve Lasher
We are traveling in the area by boat, so needed a vet near Frankfort. Called every vet in the area, all too busy or not taking new patients. Left voice mail for Dr Cerro, who called back and fit us in same day. Promptly took care of Skipper's ear infection and gave meds to treat it. Very reasonable prices. Very thankful for her help.
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July 2020 by Linda Appold
Dr. Cerro has been a lifesaver for our roosters. Don’t scoff, we value all of our of animals lives. It is rare to find a veterinarian that is so experienced with all animals. We drive from Mackinaw to see her. Dr. Cerro will let you know what you might do differently, but that is what she is there for or why would you go if you don’t want her thoughts. She is kind, straightforward, and always helpful. Thank you for the peace of mind.
