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December 2024 by Todd Sargeant
Excellent service, they let me know all the information I needed to know.
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December 2024 by Monique Peterson
As a longtime Astera Credit Union member, I am happy to leave a good review. Danette always treats me and my husband like valued members at Astera; she is always friendly and highly knowledgeable! Randy goes above and beyond to make sure our banking needs are met. Astera in Walmart Ionia is a great place to bank with! I highly recommend Astera Credit Union!
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August 2024 by Tino H.
Tried opening a checking account and they haven't sent any notification that I was approved or denied. I wouldn't recommend this location as a banking institution cause they act like a checking account is a sacred thing or something. I'll just go somewhere else's. Should of known a bank inside Walmart was a red flag but figured I'd go against my logic anyways to see. Now I know. Wouldn't recommend.
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November 2022 by Lesa Lee
Always helpful and friendly! Just wished there was an Astera ATM outside of Walmart in Ionia!
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August 2022 by Hayden Williams
The one we have here in ionia is vreat and I've had minimal to no problems. The call center is the worst thing in the world though. Me and my family have called it many times for various reasons and they ask to verify something- then do the compete opposite. For example, today I called to switch $400 from my account to my step dads. The lady asked me, "Did you say 100 or 400?" "400" "400 okay". Then I check my account and she only transferred 100.
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January 2022 by Jessica Parmeter
Astera credit union has been great to work with. They have supported me through some extremely difficult times buying a car, paying off debt, and the Empower Me program. My advisor Courtney Mitchell has pushed me to meet my financial goals and cut out unnecessary spending to get myself closer to buying my 1st home.
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March 2021 by James Hay
Been a member of Astera Credit Union for a couple years now. Friendliest bank I have ever used. The Ionia branch might be small compared to other sites but they do their job well and you feel valued when you leave.
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July 2020 by Mary Williams
I went in today to use the co-op shared branching to payoff a car loan at another CU. The buyer of the car I was selling was with me. After paying off the loan I had to call my other CU to get a lien release for my buyer. The Astera ladies greatly outshined my other CU. I was on hold forever, had to call back twice and then had to get through to a supervisor with my other CU just to get the lien release. It took well over an hour of phone tag. The Astera ladies kept checking on us to see how we were and if there was anything they could do to help. One of them even tried calling my other CU to see if she could help speed things up. I was very impressed by these women. Thank you to them for caring about us.
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February 2020 by Kathy Ruid
The three ladies at the Ionia branch are the friendliest I have ever encountered in any type of banking office. They always take the time to just have a friendly conversation while doing your business. They always keep you up to date as to what promotions etc are going on at Astera. I wouldn’t do business anywhere else.
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April 2019 by Megan LeeAnn
Drove all the way to Ionia from Greenville yesterday to make an account here because I have heard they were really good to bank through. Got there, no lines, no customers only 2 ladies that worked there. We asked to make an account and was told it would be 30 minutes because they're "busy." They were both very snobby and rude. So we just left.
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December 2018 by Boni Federici
Astera CU is my permanent bank now. After 22 years at a different bank I made the switch. The ladies are so helpful and pleasant to work with. They made my new car loan a joy instead of agony. I love the online bill pay also. Thank you to the Ionia branch Astera!
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September 2017 by Rocky Bennett
Had only one misunderstanding and fixed it but other than that it's been good since then..
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June 2017 by Elisa Shockey
Its a great place to help you save some extra money with kassa great friendly faces...only down side they dont have an atm and the landsing coperation when you call they take forever to answer..
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April 2017 by Stephanie DiPasquale
Sorry excuse of a credit union. Never had a negative balance and was putting over 6k in the account a month. Piss poor customer service and the PRESIDENT aint got the balls to even listen to each branches problems. Ill take myself to Michigan1
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April 2017 by heyuu123456789
Terrible what kind of cu doesn't have an 24 help line
