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November 2023 by Bryce Robinson
Easily the best hotel in the Iron Mountain Kingsford area. The front desk desk employee Ebony is the best of the best! She is always extremely happy to help with any problem, and, she knows the city like the back of her hand. The rooms are very clean, bathrooms have heat lamps, and the beds are comfortable. Whenever I come here I know I'm guaranteed to have a perfect stay!Noteworthy details: Workers are the best around, especially Ebony who is the "go-to-gal" to help with any need and solve any problem during your stay
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November 2023 by Jill Schlenz
Clean rooms, feels like home away from home♡I've stayed at most of the hotels/motels in Iron Mountain and for some reason never this one. This will be my go to from now on.
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August 2023 by DeJian Dean
The staff was friendly and extremely helpful. I booked a large group and we had no issues at all. Rooms were ready and clean when we arrived, also a solid breakfast. Great hotel, great staff, and a great stay! I would highly recommend the Comfort Inn to anyone.
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August 2023 by Brian Regan
I gotta say... It's not the most modern hotel ever. TV is big. The air control actually works. Water pressure in the shower was spectacular. And I've had trouble sleeping in pretty much all beds since my heart surgery 1.5 years ago, and I slept like a baby. Also had only a little back tightness after. Usually I can barely walk after haha. After a long and not so great trip to the UP so far, things have turned around here.
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August 2023 by Kathy D.
Maybe 3.5 stars. We've stayed here many times over the years looking at it as a value place to stay. They have changed some things to economize and I get the need for it. What's changed isn't a big deal to us. The lobby trimmed down, we liked it better when it had a homier decor. No more coffeemaker in the rooms, or that little decorative throw on the bed. Housekeeping no longer daily which we didn't use daily anyway, but may bother some. Clean overall but I wasn't quite sure our room had been vacuumed. Our room this year had a kind of funky smell, The included breakfast is still good with options for everyone. And behind the motel is a historical feature, the Ardis Furnace, worth a peak. Our rooms were $168/night after a AAA discount which seems a bit high to me. We'll shop around next year.
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June 2023 by Christine Bomstad
My family and friends stayed here the weekend of June 3,2023 for a wedding. It had been in the high 80’s and 90 that wk. We turned on the AC after checking in but it wasn’t cooling the room. We asked to be moved to another room. That AC started to cool the room a little but I ended up opening the window at 3:00 in the morning because it was 78 degrees in our room and 57 outside. The next day we moved to a 3rd room that had an AC that was working properly. We had our two very small grand kids with us so this was a huge inconvenience. Other members of our family had the same experience. We felt bad for the front desk woman who was trying her best to accommodate everyone. This was clearly a management issue. But we didn’t receive any satisfaction or discount from the management. They were in the midst of updating light fixturesand various things in the rooms but all the AC units obviously had not been serviced or replaced in quite some time. I recommend asking to see if the AC is functioning before booking a room here! ☹️☹️
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June 2023 by Charles
First impressions are everything.I have stayed in hotels all across the United States and this was absolutely the worst place I’ve ever stayed.Room smells stale, musty. Carpet looks filthy and it is dark and poorly lit, probably hiding all the filth. Bathroom also wasn’t very nice.Badly outdated rooms.Front desk worker was cold and unfriendly, I’m almost a Diamond member and wasn’t treated very well. Absolutely wasn’t treated like someone who has spent decades and loads of money staying at Choice properties.Gives the whole Iron Mtn community a black eye, I’d never consider coming back unless I’m forced to because of work.
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April 2023 by Jill Frederiksen
Super friendly, clean and nice hotel. priced decent. Will stay again
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March 2023 by Dawn Spurgeon
Ok, overall the hotel was decent. Basic rooms. I want to say clean, EXCEPT for the shower curtain. While taking a shower, I notice something on the curtain. On closer inspection, it was snot. Someone had blown their nose in the shower and it was on the curtain and then it was never cleaned off. So gross. The rest of the bathroom appeared to be clean.The lady that checked us in that day was very friendly, made small talk and actually seemed like she wanted to be there, or at least wanted to make guests feel welcome.Breakfast was minimal. Waffles, scrambled eggs and sausage for hot food. Three cereals and bread things for the rest. We chose to eat elsewhere.
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September 2022 by Kim
Very nice Hotel. Room was clean and comfortable. Staff was friendly and professional and helpful! Went above and beyond to make sure our stay was perfect! Would choose to stay here again.
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August 2022 by Tom Henrich
Worst experience in a hotel ever, completely ruined our summer vacation. We had planned a UTV trip with friends months ago. The week we went was incredibly warm and humid. Our room, 225, was like a suana. We tried switching rooms, the front desk sent someone up during the day, called us and told us the problem was solved. Walked into the room that evening - not solved. We ended up canceling our next 3 nights and stayed at the neighboring Holiday In.
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July 2022 by Jessica Cochenet
Rude customer service. They charged my account a $250 smoking fee when I never smoked in the room. I feel confident they continue to take advantage of people in this sense based off of discriminatory views. I’m a smoker, I have been staying 6 weeks in this establishment, it doesn’t even make sense that I would start that behavior 6 weeks in. The company I work for has paid much money to stay at this joke of an establishment. Upon discovering how they take advantage of people I’ve requested our company switch accounts to a more trustworthy business. When confronted the receptionist ,Jennifer said there was evidence, after saying she had none. So heads up people, cleaning services be goin through your things and taking photos. Like privacy? Desire a stay free of bother….. DON’T STAY HERE……. Waste of time, energy, and money. Oh