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February 2024 by Billyjo Maynard
Helpful but expensive
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October 2023 by Lisa Loar
What awesome customer service. Had a appointment at 9. Went in to reschedule as for my ride to work forgot about me. Hehehe. They gentleman said if I had 15 minutes he would have them fix it now. Thank you for such great service
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June 2023 by Tom Salow
James in the Parts Department went above and beyond to help me with a much needed part for my Ram 2500. He shipped it out the same day. Great customer service!!!
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April 2023 by Bob B.
Called about buying a Jeep and was told they would call me back. Well a week later nobody called me. So I emailed and this Josh guy told me I had the wrong dealer. So I sent him pictures of that jeep they had on their web page. They emailed back an more or less told me they did not need my business an that they would take me off their email list. NEVER NEVER Again will I contact them. They think other people are stupid. I see a lot of bad reviews on this Yelp.
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February 2023 by Tyler Lemke
Absolutely terrible customer service. Salesman are super lazy and extremely pushy. DO NOT BUY ANYTHING FROM THIS DEALERSHIP!! They will ignore your calls/texts if something is wrong with the car!!
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December 2022 by Laura W.
We purchased our used Expedition from Riverside Auto Iron Mountain a few months back. We noticed a paint issue on the driver's side door and contacted Mike and Scott about this a week or so after our purchase. Both of them went above and beyond to take care of this for us. We dropped our vehicle off and were provided a loaner vehicle. Scott then offered for a driver to bring our Expedition back to WI for us and then picked up the loaner vehicle. Being over two hours away this was genuinely appreciated!! We also asked since they had our vehicle to do an oil change and Scott covered that for us at no cost. Yes, this vehicle was a large purchase but was still a used vehicle and most dealerships would have said, "you get what you get" because it's used. Riverside took care of the service to the door, the oil change, and the loaner...nothing came out of our pocket. We couldn't be happier with our OVERALL experience with Riverside Auto Iron Mountain. The entire buying experience went well, and they were very fair with our trade-in and made 2 hour drive up there very well worth it. Then to stand by their word and take care of the paint issue on the door and accommodate us like they did is almost unheard of. With all the dealerships in our area (i.e., Green Bay and Appleton) I can almost guarantee not one of them would have done this for us so highly recommend anyone to Riverside Auto Iron Mountain!! I typically do not write reviews but had to in this situation as just the buying experience alone was enough to give Scott and Mike 5 stars but then how they handled the repair service took it to a whole new level. We will continue to go to Riverside Auto Group for any of our future vehicle purchases even with them being hours away as their customer service and loyalty is the way all dealerships should be!! Thank you guys!!!
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November 2022 by Leanna Larson
Unfortunately I made the mistake of buying an oil change package, every scheduled oil change has taken over an hour and a half. Been sitting here for 1 hour 40 minutes and they just started it.
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September 2022 by Shasta O.
i had the pleasure of working with a man named carl who treated me like trashafter careful reviews and questions i have chosen to go else where. They don't care and legit treat you like your wasting there time. :0) good luck but stay away
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September 2022 by The LordShellington
Had a great experience purchasing our first car from here. We walked in and everyone was super nice and helpful. They were quite patient with us while we had to sort out many things before buying. Seth and Josh were fantastic! Kept things down to earth and not trying to ram the car down our throats.
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September 2021 by Jordan Voight
Best car buying experience I’ve ever had.From the first email I received from Taylor, I knew I would buy the Challenger they had.I kept looking but always came back to Riverside AutoThe car exceeded my expectations when I saw it in person
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July 2021 by Terry Shulta
Not good. Called in advance re: vehicle. They knew we were driving 3 hours and paying cash. Made us wait over 4 hours to hand them the check. Tried to increase the price on us. Cannot recommend the place. Saleaman Seth was great. But the manager was not.
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July 2021 by john weinhold
Took my truck for recall work. The Service Dept. said it would be finished that day. They had my truck for over a week. They never kept in touch with me to let me know when I would receive my vehicle or what was happening. I had to call them, they were hard to get a hold of and full of different excuses. I was supposed to be offered a vehicle for use if the work would take over 3 hrs. That never happened. I later learned this was in Chrysler's recall paperwork. I wouldn't take my bicycle to them to have it repaired. Very, very poor service. Stay away !!!
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July 2021 by H Ras
Parts not delivered on first visit and had to reschedule. Staff was friendly and helpful. Second visit they apologized for inconvenience and offered free oil change. Installation took longer than normal but they only charged what was originally quoted.
