-
November 2023 by Daniel Ryktarsyk
The service member politely and efficiently tested/checked our battery and was honest and told us our battery was still good. I think this is important because he could have lied and said we needed a new expensive battery.
-
August 2023 by John Husted
Needed a new battery, they tested and installedThanks again
-
August 2023 by Scott Lucky
Left from there a few minutes ago. Came in to have a battery tested. Walked in & didn't see anyone. Loudly yelled Hello. No response. Found the battery tester on the front counter. Looked around & found the battery terminal lugs on the alternator tester. Put them on the battery & tested it. Results were charge & retest. In the store maybe 5-7 minutes. Never saw an employee the entire time. Not the first time for subpar service. If it weren't for the online deals & needing a part immediately, wouldn't go back
-
August 2023 by Roy Gloria
Needed to get a check engine diagnostic code and the associate was very helpful in assisting us.
-
May 2023 by Geo Nich
Staff are always friendly and seem to know their stuff.
-
January 2023 by Ryan Raible
Went in for some wiper blades. Spent about 5 minutes finding what I needed, but I spent 15 minutes waiting for an employee to show up before putting the blades on the counter and going to O'Reilly's down the street and getting helped immediately as I walked in. I will never go back here again. And I'm telling everybody I know to go to O'Reilly's instead. Shame.
-
October 2022 by Brent R. Kehr
I drove in before work to purchase a battery for my car to replace a dead one. Felicia gave me different prices and options and even offered her opinion. She made the process easy and smooth. Would recommend to anyone in the area.
-
September 2022 by Jarod VandenHeuvel
Friendly guys and tried thier best to find what I needed. We could not. In thier defense it was a part for an atv.
-
September 2022 by Tim Noorthoek
Google states “Business hours updated by the business a week ago” - proceeds to go to store at 7pm and they are closed with “temporary business hours” that I believe have been in place for some time. I understand there may be troubles staffing but have some courtesy and update your hours online which you apparently know how to do…
-
May 2022 by Hunter Thurston
Any time i go into this store the employees always have an attitude and are a pain to deal with. i love advanced auto parts and is usually my go to choice, however i always dread having to come into this store due to the employees. i needed a wiper blade ordered from another store that the employees would have to order. they fought about it and kept trying to push me away from having it ordered and hassling me about it. after they finally ordered it i never got a call letting me know when it was in. when i went in to the store to pick it up i was told they could not find it. after pushing persistently for about 30 minutes they finally were able to find the wiper and hassled me about giving it to me because they said they couldn't say for sure if i picked it up or not. finally i was able to get it but it was a dreadful experience and i almost just gave up and lost the $50 that i had put onto that order because of lazy and incompetent employees
-
March 2022 by Marvin Heyboer
Horrible experience. Refused to be served in 2020 because I didn't have a "mask" for reasons that are nobodies business. Told I was not welcome at the store. Got the same product from Meijer next door without so much as a word or glance. (Just had to walk further.) I have never gone back and never will. AutoZone, Kenowa Auto, O'Rielly all less than half a mile away.
-
January 2022 by Nathan Garrett
Employee lacks customer service training?I had a horrible experience here. I used to live in Kentwood, where Advance Auto Parts was my choice for most of my parts needs. Since I moved to Jenison, I choose O'Reilly. They hire car people that are personable and care to help.I went back to this store last night, because I have a gift card, and the person on duty ignored questions and did not engage in any meaningful conversation. He was rude and to the point, which reminded me why I no longer go here.When I am working on my car, I want car people to help; someone willing to listen and cares to WANT to help.. Not someone that just reads part numbers on a screen and when they have a bad day, the disrespect customers...Yeah, they will replace your wipers, so does O'reilly and Autozone...
-
January 2022 by David Ensing
Bought wiper blades and my car had strange connections so I went back to exchange for ones that fit.l then had them installed them.
-
December 2021 by Donald Dryer
Excellent service. I needed a wiper blade replaced on the rear window of my hatchback. I couldn't figure out how to remove the old blade. The clerk at Advance Auto Parts went out to my car with the new wiper blade and had it installed within 3 minutes. Always have great service here.
-
December 2021 by Philip Wigger
Love having this store in Jenison, I won't ever go back to Autozone, to many bad experiences there, anyway. This store is well stocked and has very helpful people. I went and picked up some sparkplugs, they were listed as the correct ones but when I got home they were not, a quick trip back and the staff noted the problem with the manufacturer's build, he tried several different sparkplugs and got me ones that fit and I was able to get my tune up finished quickly.
