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February 2024 by Cody R
Don't go here unless you know exactly what you want and have a part number. Not helpful to try and find what you need, they just say they don't carry it or can't find it. Also not the best customer relations skills.
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December 2023 by Sophia Gates
Good place to get tools but not for very cheap
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May 2023 by Michael Patterson
Friendly and helpful , but need a larger variety of stock in oil filters. They had the oil filter for my 1997 buick century , but did not have the filters for my 2008 for f250 diesel or my 2009 honda vtx1300t motorcycle.
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May 2023 by Tanner Martin
Employees cannot conduct there basic job every time I’m in there it’s like pulling teeth
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March 2023 by Al Kach
NAPA has the parts, tools and supplies you need: if not same day, then definitely next day from other stores or warehouse‼️Great assistance with looking up part numbers at the customer service counter. Highly Recommended.
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February 2023 by Jeff S
Stay away! The best auto parts store in the area is the local O'REILLY store!I needed a battery delivered and I remembered NAPA delivers so called this local store. They instructed to purchase through their website. The first attempt using a mobile device froze in the order confirmation stage. Second attempt worked using a PC. Transaction went through with added mystery 10.02 charge on my card.Delivery was great. Part was exact replacement.The next day I drove to the store. 1. To get the deposit back and drop off the old battery. 2. To understand the extra fee which was not itemized on the purchase receipt.Walked into the store. Never been there before. Couldn't see any counter but as I kept walking there was someone at the counter at the back of the store. I presented Wayne with the devilery slip and that I had the old battery in the car. The feeling I got was that somehow he was above helping me. He pointed to the floor as the place to put the battery. At which point I went out to the car, struggled to carry the battery that distance and had to also open the door myself, No help offered.The deposit was returned. But he informed that he couldn't help with the weird charges. Never helped. Stayed seated at his service desk. Didn't want a customer and lost any chance I'd ever return! In a service industry... "the customer is king". Recommend staying away from this NAPA store
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November 2022 by Daniel Starlin
I enjoy visiting NAPA auto parts. I always get the parts I need or good advice on where I can get them. The staff is always friendly and efficient and does their best to help solve whatever issue you're dealing with.
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November 2022 by Josh Long
I have been buying parts and car items from Tom Harvey at napa I followed him from the gradville location what a great man to do business with TOM HARVEY YOU MAKE NAPA THE PLACE TO SHOP..
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September 2022 by Norman Kammeraad
Great place and very awesome to work with. They always have the best quality parts too!!
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May 2022 by Joseph Murrell
It took a little longer than it probly should, but they did have the part at a fair price
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November 2021 by Noah Dykstra
I visit alot they always have the parts and the help I need
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September 2021 by Jimmy Frank
It is just that. Neither horrible, or great. In between somewhere, sitting atop the just doing enough hill!
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June 2021 by Michael Sharp
Talk about unhelpful
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May 2021 by steve pachulski
Terrible place to shop! One guy didn't know anything but just made up stuff. When it turned out that the first guy was wrong and I had to return the item (15 minutes later) the other taller guy was extremely rude. I was literally shouted at! I will NEVER go back to that store again!!!
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March 2021 by ted bahlke
I am a frequent napa customer almost daily, this was my first time at this locationand will not be returning, I strongly encourage you go to any other location. They do not make their customers feel welcomed here. The grandville location isn't very far away. Mike and the staff there are very knowledgeable and helpful and are not trying to chase off customers.
