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February 2024 by Troy Klunder
I went to the Jenison store on 2/24/24.The 2 gentleman and lady working were VERY helpful! Check engine light came on in my son's car. They checked the light, and it was the canister purge valve.Checked ytube, and it was a part that looked like I could replace myself. Went back to them, and they had the part. I was able to replaced it. Then I took the terminals off the battery to reset the check engine light, and the hot wire broke off in my hand it was so corroded.I was trying to unscrew the negative cable, and the nut broke off as I was turning it fromthe corrosion. I went back to O'Reilly, and they actually had the exact lead I needed. They were also able to match up the exact bolt and screw that broke off.I was able to replace the cables. Kudos to all three!!
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February 2024 by Chris
Wattson was so kind helpful and knowledgeable!! He had the answers I needed and even went above and beyond to find me what I need!Solid dude! Give him a raise!
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January 2024 by Bill Grimes
Great staff, helpful every visit. Their competitors do ok, I just like O'Reilly better.
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December 2023 by James Kieda
Auto parts...
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November 2023 by Jeanclaude Louissaint
Was very good
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October 2023 by Hannah
Best customer service ever. I just purchased a new battery from the AutoZone down the road, only for them to tell me after they rang me up that they did not have enough staff to install it for me (there were two at the counter and no other customers). I was given a YouTube video and told if I couldn't do it, come back tomorrow at 7am and they MAY have time to help.So I drove down the road to O'Reilly, where they were so incredibly nice, and the guy working jumped right up and offered to put it in for free. Seriously made my day. Cannot recommend them enough.
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September 2023 by Paula Seguna
Extremely helpful staff and I will go back there for all necessary parts
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August 2023 by Brad Winkler
Friendly staff. Helped change our my battery even though they were getting ready to close.
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July 2023 by Ryan Vesely
Took 4 brake rotors here to be turned down while doing a full break job. All 4 are junk as they admitted to installing them on the lath incorrectly. All they offered is the refund of turndown cost back. You get what you pay for - go elsewhere.
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May 2023 by Ethan Shotts
This is the only place I get the things I need for my car now, and the people who work here are simply wonderful!
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April 2023 by Sofaking Sweet
I had an issue with my windshield wiper. And I was helped by the most professional young man that I have ever dealt with in my life.Peter is his name. His first priority was to help me out and that’s what he did. His attitude was great and he made me feel appreciated to be a customer. The other young man working. Wes was also very professional. I would highly recommend going to this store. Great job guys you made my evening and thank you very much for your professional attitude and customer service. It is greatly appreciated. It made my day. Thank you again.
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April 2023 by Steven Johnson
Brake pads were in stock. They were a little pricey but just like everything else gas gone up in price. Friendly and knowledgeable employees.
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March 2023 by S
Brake pads were in stock. They were a little pricey but just like everything else gas gone up in price. Friendly and knowledgeable employees.
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February 2023 by Brandon Grasmeyer
Casey just changed out my battery in 20 degree, snowy weather. It was on an old Lexus too so if you know what that entails, it's a pain. When I asked if I could give him my core return in cash for a tip they said "no worries, write a review if you'd like." I didn't have cash on me, but Casey derserved the $22 and more. Hope the owners take care of him. Definitely recommend
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February 2023 by john Rudd
Unknowledgeable staff great parts selection if you know what you need ?
