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December 2023 by Billy firn
Kat helped me out and was great to work with. She was very cognizant of my time and expedited the process of ordering my glasses. I really appreciate her positive attitude and communication.
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September 2023 by Cheryl Allen
Both Jennifer's at the Jenison store were friendly, helpful, and made the experience of switching from eye glasses to contacts very comfortable. Thanks ladies
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September 2023 by audrey mccaskey
Jennifer is wonderful !!I have been in trying to get the right prescription for my eyes. I went in today to switch again and get two separate prescriptions. Bought another pair of glasses and Jennifer helped me pic out the perfect pair for my shape of face. Thank you so much Jennifer for helping me out through this process. You are what customer service is all about. I will definitely be back again to our Jenison RX Optical.Audrey?
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September 2023 by Darin Bauman
The staff is always friendly and knowledgeable. And it is very convenient to where I live and work so it's easy to stop in.
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July 2023 by Marie W.
The eye doctor was fantastic - happy and friendly. The optician was a different story. When I didn't blindly hand over my credit card for my daughter's glasses, she got very snippy and short with us. She definitely tried to pull one over on us and didn't like when I didn't let her. After the warranty on this pair of glasses runs out, we won't be going back.
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June 2023 by Steven Johnson
I walked in for a quick repair on my glasses and they fixed them while I waited. No charge because of the warranty.
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June 2023 by Renee DeHaan
Everyone at the office was so friendly and helpful. Jennifer helped my husband pick out glasses and sunglasses. She also took the time to go over the many lens options and helped us choose which ones would work best for us. I would highly recommend them.
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June 2023 by S
I walked in for a quick repair on my glasses and they fixed them while I waited. No charge because of the warranty.
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April 2023 by Nathan Vankampen
5 stars all the way....I was 5 minutes early for my appointment, and got right in. Doctor was nice and professional. After my eye exam, Jennifer walked me thru how my prescription has changed and new contact options. Applying insurance info was a breeze thanks to her expertise!
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April 2023 by JTC Will
Jenn B. and Cat were both super helpful with getting a new pair of glasses and making the adjustments after purchase where they fit perfectly. Great job you two!!!
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March 2023 by Taylor Borrello
Such a great place!!! Everyone was so nice and helpful. I never like going to the eye doctor, but everyone here made it really simple. Probably my favorite location ~ and I’ve been to quite a few of them, lol.
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February 2023 by Amber
Please do not go here, they will OVERCHARGE you and your insurance company for basic services.Staff was pushy, rude and not helpful.No follow up from office manager after complaint was made.I will never go back and neither should anyone else.
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September 2022 by Lillian Jensen (tyg3r)
I am dissatisfied with my experience with this company. I was charged double the cost I was quoted for contacts. In addition, I have yet to receive my trial pair, three weeks after my appointment. I see that reviewers who complain are referred to myeyedr patient relations - I reached out to them before posting this review. They offered me a lower price on contacts but not the price I was quoted in-store. I said that I wanted to cancel the order and have my money refunded. I have yet to receive a response to my request after almost a week. I will not be returning to Rx Optical, and I would not recommend them to my friends or family.Edit: myeyedr refunded me the difference and made things right, so I'm increasing my rating up to 4 stars. I do recommend contacting patient relations if you have any issues at this store
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September 2022 by Caitlin Babbitt
i wish i could say my experience here went better. the actual eye exam went well but when picking out my glasses the person helping me criticized every pair i put on my face even if i said i liked them, tried adding on more expensive lenses and frames without asking my permission and then i get informed my glasses are ready for pick up a week later when i told her i wanted them delivered because i live out of town for school. she didn’t save my delivery address so i had to relay it to the same woman who helped me originally when i went into the store. i don’t like posting names in review so if someone from this location would like to talk personally i gladly would do so, i’ve always gone to rx optical and i don’t want this experience to ruin it for me
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September 2022 by Stacatto M.
This place is great, I came in with a broken pair of glasses with no appointment, and the employee fixed them for me in just a few minutes and even cleaned them off before giving them back!
