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March 2024 by Mark Perkin
Kinda frustrated, Something changed here. The care factor as gone down. They do not put a bag on the rear wiper any longer. You have to ask for them for one. Maybe they have them in stock, maybe not. This should not be. Send 1 of the workers that's in the office playing on his phone out to put a bag on like they used to do. I've had 4 rear wipers tore off on my cars in this last winter season. They will replace them but have to order parts and it's a pain. Had to have the local body shop repair the last wiper arm damage from 2 months ago. I've tried leaving a message for the district manager and got no reply from corporate. I'm slowly considering Mr Car wash with my 5 vehicle membership.
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February 2024 by Daniel Ryktarsyk
Definitely buy the monthly membership. Oftentimes, my vehicle doesn't come clean the first time. To remedy this, I get back in line and go through again.
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February 2024 by William Martin
Best car wash in town. Great deal offers and membership is available at an unbelievable low. I wash my truck everyday. Free vacuum station. Can't beat it
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February 2024 by Pierre Hulsebus
My place for washes. I am a frequent user and love how clean my car looks after the wash.
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February 2024 by Tom Ackerman
Monthly membership lets me wash my car anytime
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February 2024 by Keelan Heibel
The car wash does a nice job, but you need to take a look at your dryers. The wind drag is so strong that I can feel my tires rolling over the stoppers on your track. My most recent visit I watched the car in front of me roll on the track and came within inches of hitting the front of my truck. I would say 70% of the time I have this issue.
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January 2024 by Matthew Wilcox
You can’t beat the price for monthly unlimited washes. I’ve only encountered staff a couple of times, but every interaction has been been pleasant.
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November 2023 by Chester Morehouse
I love it how my cars come out sparkling clean & with membership I can bring my cars every day if I wish
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October 2023 by Vladimir Matikov
I have the monthly subscription for $34.99 for the top tier works wash. This includes the tire shine which is never present after washing. My rear wiper has also come off twice. I’ve spoken to employees about this and they seem to not care about the tire shine issue, and told me my wiper problem could be mitigated by asking for a plastic sleeve. To be clear, they won’t do it automatically, they said I would need to come to the cashier instead of the automated gate - partially defeating the point of the subscription. I will probably change to their competitor’s service soon as their wash seems to do a better job. Disappointing.
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October 2023 by Gene BERZLEY
Went here for the first time, also to get car ready for car show and signed up for wash deal, the vacuums worked very well.
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September 2023 by Nathan White
5th car wash now and this is what the “tire shine” looks like on the “works wash”….this isn’t gloss, shine, sheen or even a clean tire.Please fix your washes. Washed at Both Granville and Jenison locations.
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August 2023 by Josh Basman
This car wash did damage to my car. Chipped paint and dents. Don’t recommend using it.
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July 2023 by PaLooseCannon H.
Upon looking back at your previous posts I found this gem: "Hello Courtney. We are sorry to hear about your experience at Tommy's Express. Inside the car wash is pretty loud, and our team members can sound aggressive or like they are screaming when they are just trying to talk above the wash. Our team members are committed to providing our guests with the best service possible and want our guests to have the best wash possible. We are sorry that you were unsatisfied with your experience but, hope that you give us another chance." Here you are admitting to your aggression's, and yet you cancel my subscription for making a helpful suggestion. Purely pathetic. You are a shame to customer service Taylor.
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July 2023 by Johnny Garza
If you own a big truck like I do the dryer does not completely dry up and could leave water droplet marks. Other wise does a good job
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June 2023 by Thu Le
After going through the car wash, my car was still dirty. I told Brayden about it and he acted like an npc -> like this ?. Noah on the other hand was very nice and empathetic. He resolved the issue. I also saw minjae and he was a hard worker! Thank you Noah and minjae (:
