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November 2023 by Keelan Heibel
I sent a return package through FedEx in store. I was supposed to get a tracking number sent to my phone with confirmation and never did. When I called the store I spoke to the manager of Walgreens who told me there is no FedEx employees. All of Walgreens Employees assist in delivering a package. When I asked how to get that information I wasn't sent by one of the Walgreens Employees she had an attitude and repeatedly said we do not work for FedEx everything you need is through FedEx, well without the information I am not able to contact FedEx. I understand she wasn't able to do it but the attitude she had immediately was not professional and I don't think a manager should be speaking to customers in that manner. I don't know how business is conducted in your store and talking to me like I'm some sort of idiot that should have known is not good customer service if I had her name I would have put it in this review. I hope somebody higher up at Walgreens sits down and talks with this person because I'm sure it's not the first time she has done this.
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November 2023 by bridgette ujlaky
Piper & Kortni provided me the most help in affording my prescription I've EVER been given. The Normal oop cost is over $400. They educated me on programs available with coupons, were friendly, patient, and worked quickly. These girls are passionate about helping people and gave excellent customer service. They made Walgreens 5 ?
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July 2023 by its kai
I hate Walgreens because once I went here and had to get a flu shot but the pharmacy employees where extremely unprofessional and the wait was terrible for there only being 3 other people there terrible terrible terrible
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February 2023 by TR Funguy
My experiences with this particular Walgreens Pharmacy drive thru over the past 3 years include there were waiting in line for periods of up to 20 minutes when there were 5-6 cars in front of me, sometimes less. When I got to the window, with many cars before me, a minimal of times the Pharm Tech or Pharmacist would state, "hold on one moment," and the remainder of times; when I was the only one who arrived with no cars in line, there was no a short waiting period of about 1-3 minutes for the person to gather my 9 prescriptions and be on my way.I believe many customers who complain don't understand why (we) must wait in line for, what appears to be, an unreasonable amount of time. My understanding, based on personal experience and from speaking with my brother who is a CVS manager in North Carolina, the stores are short staffed and corporate won't allow any more employees than corporate's standards, short-staffing results in longer wait times at the drive thru and and the inside pharmacy counter and fewer staff does more work; I've seen times when the Pharmacist worked diligently to keep up with the many Prescriptions that may have arrived form many physicians at near the same time and a Pharmacy Tech is the only one available to search the many bins where meds are kept waiting for customer pick-up, process them (payment) all while working the drive-thru window AND the people standing in line at the inside window. Many of these employees have many additional time-robbing responsibilities that must be kept up with too; it can be a very stressful job. There are also the customers who have questions that need answers, and customers who will chit-chat with the person serving the windows and have no regard for the people behind them.I give this pharmacy a 5+ and corporate a 2-3 because they have to make a good profit by ordering the stores' operations and staffing through policy and procedures.So, next time you pull in to a drive-thru or enter the building and must wait, please consider these very hard working staff are doing the best they can.
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February 2023 by Jeff
Extremely rude and unprofessional. Not sure who the pharmacist was but had zero patience and unhelpful.
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September 2022 by Terry Terry Wolters
There is one tech that is always rude. I went in today after talking with the pharmacist the day before about an error they somehow made. Pharmacist told me what to do and I do it. Not only again was this tech rude but she needed a manager to help her. Was extremely rude. Going to look for another pharmacy. If you get stuck with the older tech she is horrible.
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August 2022 by Chad & Kristen VH
Love that Walgreens pharmacy has the option for walk in vaccines without an appointment and such convenient hours. My son has vaccine anxiety and does better picking the day he's ready and going with little wait time to think about it in between. This worked out perfectly. We also had a very nice staff member doing his shot, Laurie. She was very calm and did a great job with distracting conversation. Thank you Walgreens!
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August 2022 by Carol Armour
Never had a problem here. Staff is friendly, kind, efficient and helpful
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January 2022 by Sean Garn
Scheduled an appointment online, and their system didn't process it. Now I'm screwed for work travel...
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December 2021 by Marcia Waldmiller
My husband and I were shopping in your store this afternoon and I purchased a gift card. When the girl went to ring it up she asked me what I was going to use it for. Not thinking about it, I told her it was for a gift. She said, "Oh, o.k. Someone lost $400 a short time ago and I was just checking." After thinking about this as I returned home, I would like to have told her it was none of her business, which is wasn't. Was she accusing me of using the $'s to purchase a gift card for myself or what??? She didn't ask me if I had Walgreen's rewards, which she should have. It is none of a cashier's business what I buy a gift card for and if she was doing her job correctly, she would have asked me if I had Walgreen's awards. After arriving home, I read my receipt and it states that if I had used my Walgreens rewards I could have saved more money. Please inform your cashiers to just do their jobs.
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November 2021 by Erika Kylee Kelly
Waited in line for 15 mins finally got up to me which I thought! And then they helped the guy behind me instead without even asking if it was okay. I’ll shop elsewhere.
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October 2021 by Max
They always seem to have courteous, friendly and helpful staff on board. I also take advantage of their rewards program that can often sneak up on you with unexpected discounts. Not to mention I saved hundreds of dollars per year after switching to Walgreen's Pharmacy!
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October 2021 by Alissa dykstra
I have had many great experiences with the staff in the pharmacy. The pharmacist is phenomenal and very knowledgeable and I am thankful for her. Honestly has been a life saver when my little one has been sick. She is also kind.
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September 2021 by Wendy Kroll
I ordered same day graduation cards to be printed at this store. Unfortunately the cutter was misaligned and therefore the margins on the majority of my cards were uneven. The manager reprinted them with the same results. To make it right for me, she brought in her papercutter from home and hand cut all my cards to perfection. Couldn’t ask for better customer service! Thank you!
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August 2021 by Bethany Coallier
Terrible service! I only go here to get prints made and won’t be going there anymore. I stood waiting for someone in the photo dept for 10 mins, some lady finally came running out to turn off the button I pushed and ran right to the back again and said it’d be another minute. After 5 more mins of waiting I decided to take my items I was also purchasing and go to the front counter. The other lady finally came out as I was still waiting in the front but I had already moved my stuff and 2 small children to the front. She reluctantly brought me my prints and gave me some excuse that she’s the only other worker and had an online order or something. I don’t know but that’s poor customer service to A. Leave me waiting that long and B. Hardly apologizing to me while using a rude tone.Please hire more people or at least train your current staff better.. I won’t be returning.
