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November 2023 by Bonnie Jankowiak
They keep taking Money
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October 2023 by Camille K
Horrible. Horrible. Horrible. I have NEVER dealt with as many issues as I have with these people. Incompetent, LAZY, Karrie had the nerve to tell me ‘I don’t feel like doing this today’ a while back when I was having issues with my policy. Well maybe you guys shouldn’t be effing up then. Constantly! If you want to join AAA stay away from this office, they also want to skyrocket your rate when you renew your policy and don’t give you any reasons as to why. I literally have to call 3 times a months with issues. Do not recommend these jokes.
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August 2023 by anthony wilkins
This place is a joke. I've been in business with them for over 10 years with no issue. Bo used to work there and everything went good since he quit. They've more than doubled my raid on my insurance and you definitely do not want to pay for their free towing/ membership. That is a complete joke. I've had to use it three times and every single time I was stuck waiting on the side of the road for 5 to 8 hours and was told by every tow truck. The reason why we wait so long is AAA pays a flat rate to those companies. They don't make any money so we are not considered a priority to them because everybody else pays full rate and they actually make good money. So everybody hates towing for AAA because they're underpaid. I would definitely not recommend going to the place on gull road. They've increased their rates drastically over the last 12 months
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January 2023 by Chad Pillars
Ben and his staff really care about their customers. Every time I've needed something they have been promt and accommodating.
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April 2022 by Aleksi Patton
Not only does AAA have the best rates, they also have the best customer service. They are always kind and helpful. They work fast on getting your information and getting things done. Definitely recommend using them for all insurance purposes.
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April 2022 by Ben Vrobel
We have been with Ben and his team for six years. Throughout that period of time they have provide timely communication and processing of many last minute insurance request, including recently when we moved homes. Ben went the extra mile to make sure that our new home was adequately covered given all of the changes we are experiencing in the economy. I would highly recommend his services for both home and auto insurance.
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March 2022 by Sarah Lewis
Ben and his team are knowledgable and friendly, we could not be happier with the service. They responded quickly to a new home quote and explained our options clearly. I definitely feel that we are in good hands and it was an easy decision to switch over all of our insurance needs to AAA. Thanks Ben!
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March 2022 by Zakary Patton
Great customer service. Always gets back fast and in a timely manner. Also checking around the price is better then most places I’ve had quotes from. I would recommend to anyone who is looking to save or in need of new insurance.
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March 2022 by Tom Berglund
I have had a great business relationship with Western Michigan Insurance Agency(AAA). They provide excellent service, and products. Their communication is very good! I have enjoyed working with the agency and believe I will continue for a long time.
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March 2022 by Lynda Smith
Ben and his staff are always very polite and helpful. I know if I ever have a question they are a call or email away. They respond quickly. Ben even answered a message late evening on a weekend to assist with my daughter who had a fender bender in a parking lot. My experince is so good I had my mother check in with him and she switched her home and car insurance because he was able to save her some money.
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February 2022 by Abbie Newton
Can't say enough good things about Ben and his team. They've helped us through a lot... hail storm damages, new cars, a new house, life insurance, and even a stolen car issue! They are always responsive, friendly and knowledgeable. Not to mention affordable.. I recommend them to all my family and friends. They never disappoint!
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February 2022 by Shana Spinney
We utilize their home, auto and life insurance policies and would highly recommend their services. Ben and his team are very responsive and knowledgeable within the industry. They are always available to help whenever there is a need that comes up, and quick to take action. Our family highly recommends AAA/Western Michigan Insurance for your home, auto and life insurance needs!
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February 2022 by Jill B
Benjamin and his staff are great to work with. They make sure that we are taken care of and they have been nothing but helpful when we have had a claim. I highly recommend Benjamin for all of your insurance needs.
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February 2022 by Brooke Heck
Ben and his team have been wonderful to work with over the years. We have had home and auto with them for over 9 years and couldn’t be happier. They are always responsive, knowledgeable, and professional!
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February 2022 by Sara Blow
I would highly recommend. This is a top notch service. The prices are very competitive and they are very responsive and professional. Benjamin always goes above and beyond to make sure we have the best coverage at the most competitive rates.
