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June 2023 by J Mueller
If you have an “actual cash value” policy with them, and are in Michigan, cancel it right away! I had a policy for $455,000 ACV and Allstate paid out in the $200k range after my house burned down (not of my own fault). In Michigan, there is something called broad evidence that allows Allstate to pick any number to payout, regardless if you’ve been paying premiums for a higher amount, like I did for over a decade, never missing a payment.My home burned down and was deemed a total loss. This agency run by Al and Deb couldn’t help much at all with the claims process! I ended up hiring attorneys and spending over six figures in legal fees, stuck in litigation for TWO YEARS before we finally won settlement for the remaining amount.I am telling you now — you will be sold products that this little Kalamazoo agency knows little about. And if anything happens to your home, Allstate will not pay out on your policy. Stay away!You are not in good hands.
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May 2023 by Bob Young
Deborah has been a great help to us while we’ve planned our move to Michigan, and is always a pleasure to talk with.
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January 2023 by NZ S
Mr Albert Watson, very clearly and patiently answered all the questions we had at time of registration to help customize policies best suited for our needs.He went above and beyond in helping out for road-side assistance we needed. He personally came and stayed to help after his work hours.
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January 2022 by Katrina Ellis
We've been with this agency for several years and are very happy customers. The agents and office staff are professional and responsive to questions and requests. We've worked with a few agents and insurance providers over the years, and the friendliness and customer service we've received here stands apart from the rest.
