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January 2024 by Shaylynn H.
Great care for their patients especially always being so busy! They make sure to take care of your needs and not overcharge you like other main stream clinics. The assistant manager Prince is absolutely amazing! He should honestly be running this clinic, he is a full circle employee of aspen! I've seen him in the front of the clinic and back. It's a shame that there aren't more reviews on yelp supporting this clinic. Amazing staff, very patient, and amazing customer service.
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December 2023 by Marcos Garcia
Perfect timing since my arrival and keeping my appointment,Since the receptionist,( Arian Eaves )picked up the phone call .Prince and Tiffany to the doctorEvery one was so knowledgeable and polite about the job that needed to be done helpful and making me feel very comfortable and I am recommending Aspen dental west main to anyone who needs some work done thanks for taking the time to read this.Period!!!♥
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December 2023 by Shaylynn Harcrow
Very quick, went in to get X-rays done before a cleaning. The Assistant manager Prince was very helpful, he got my insurance information in and I went back within 10 minutes. The dental assistant Laura was nice and friendly. Dr. Patel was fast, kind, and made sure to explain why I would need a procedure done. Staff is wonderful and really care about your well being! I would 100% recommend this office if you are in the Kalamazoo area.
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December 2023 by Angela Boyett
Highly recommend! They were friendly, quick, and efficient. Significantly cheaper than our previous dentist as well. I’ve only had one appointment but was very impressed with the experience before and during the visit. They make sure you know exactly what to expect (with a welcome video) and send lots of reminders before the visit.
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December 2023 by Kavindie Senanayake
I had a great experience walking into Aspen Dental at West Main. I was able to see a dentist the same day without needing to make an appointment months in advance. Everyone was friendly and professional. I would definitely recommend going to Dr. Hiran Patel at Aspen for dental needs!
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December 2023 by Tami Withers
THE ENTIRE STAFF AT THE WEST MAIN KALAMAZOO OFFICE ARE AWESOME AMAZING EXCELLENT WONDERFUL UNDERSTANDING OUTSTANDING PERSONABLE PEOPLE. I had a very bad experience at the Portage Office where I didn’t want to go back to Aspen Dental ever again. But I had an dental emergency. So I decided to give them another chance but the WEST MAIN Office was close to where I lived. So I called them and Prince answered and told me to come in that day before 5pm and they will help me out. I got there and needed a lot more help than they thought.So Prince and the lab technician Garry set me up with a early morning appointment and got me set up. I LOVE WEST MAIN ASPEN DENTAL ??? ??. I Recommend Them To Everyone !!
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December 2023 by Grace Jacobs
IMPORTANT!My experience was difficult here. Every visit I waited at least an hour once I arrived on time. The staff were unprofessional, as they would run the halls and discuss not sanitizing tools for other patients in front of me! I understand struggling at work but the guests should not know about it. After hearing this discussion I found an infection in my mouth the next day. The discussion I overheard makes me believe it's because they don't sanitize their tools. This office saddens me, there are good working people here that are not being recognized because of their coworkers. The behavior and series of events create an untrustworthy environment.I hope they don't delete this review again. I will keep reposting.
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December 2023 by Tyler Griffin
I called last Friday and made an appointment because one of my molars is impacted and needs to be extracted. I’m in a great deal of pain and have been waiting for days for this appointment as it was the first one available.1 hour and 30 minutes before my appointment they called me and canceled my appointment.I lost a days wage, and they didn’t bother to call me until 2:30 about my cancellation so I couldn’t call anywhere else to get in as most dentists offices close at 5.Now I have to take more time off and continue suffering because they couldn’t schedule me at a different facility same day.Terribly unprofessional. Will not be giving them my business. You’ve made a bad situation worse and cost me money ?
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October 2023 by Greggory Nmn Turner
First was told that, partials and dentures was needed for health, and appearance, in May of 2023. Here it is October. Was told 9 upper teeth needed to be pulled !!! Wax impressions took five (5) retakes. Nasty !!!October 16 2023 was told the extraction would be done. In chair and was told my leave from work, couldn't be met. 74 years old still doing heavy 50# plus lifting 10 hours a day. Driving order pickers. Walk out because leave couldn't be met. The dentist telling me to do light duty. No,,, I had put in for 12 day leave. Have to learn to talk with all them teeth out and eat/drink liquid till healed enough. Aspen is getting to much money not to do what's right !!! And more timely!!!
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October 2023 by Nichole Nash
I was so impressed with Stacy the dental assistant , Bre the hygienist,Samantha the office manager, and Dr.Patel. They are all so very nice and knowledgeable. I have the utmost respect for them. They definitely put my fear or the dentist to rest. It was amazing to find dentist team that cares about you and what that you need done.
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October 2023 by Daniel Davis
Dr Patel and the staff were simply wonderful. I literally blew in off the street with a tooth ache but everyone from Arian in reception, my tech Katie and the doctor were excellent. Even Primce in billing! Everyone was hardworking and precise but still patient and friendly. I would recommend this practice to everyone!
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October 2023 by Charlotte Billingsley
Arrived 10 mins early for my basic checkup appointment. I Waited over 30 mins after my scheduled appointment to be seen for X-rays. I then Waited about 20 more minutes before the hygienist saw me. She told me it would probably be about 20 more minutes before the doctor could see me for the cleaning. I said what time I got here. She said, “oh, that’s a long time.”I did not plan to sit at the dentist for a basic checkup for 3 hours. The communication is horrible. It’s shocking they have so many good reviews. I will never come back here.
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October 2023 by Morgan Thomas
I was in and out super quick! The receptionist was very welcoming and got me signed in no problem and even gave me a tip about my insurance. My dental assistant Montana was so friendly and made sure I was totally comfortable. Glad this is my new office!
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October 2023 by Lizabeth Justus Routson
The dental tech Stacey at the Kalamazoo, Michigan office is a top-notch tech. Very knowledgeable and highly skilled. She made a few adjustments on my new dentures and it made them so much more comfortable.
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October 2023 by Dr. Hale-Smith
Third attempt to reach the W Main location. This time I've been waiting for 20 minutes. No, really. I'm looking at my clock. Just need to reschedule. I'm hanging up.