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June 2023 by Robin Cady
Fast and friendly service. Kathy who I believe is part owner at this location seemed knowledgeable of the business and had answer's to all my questions.
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June 2022 by Letty Thottathil
Great customer service, had a new van ready for me when I got there. Was worried reading some of the other reviews, but the lady at the front desk was very helpful and nice. The place is pretty beat, smells like smoke but the rental worked out great for me with exceptional customer service, would recommend.
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June 2021 by Melissa C.
If I could give no stars I would!! BEWARE FELLOW MOVERS! Do NOT book with Budget Truck Rental!!!!!!! I booked a Budget truck rental approximately 6 months ago. I received a phone call 2 days prior from our moving day NOT from Budget but from our pick up location. I was told that there is no truck available. I called Budget who told me my truck was not guaranteed. They told me they did not have a truck available for me period. None near my location. They said " maybe 80 miles away but that is not guaranteed." I had to be out of my home on the set moving date that I booked. I had no wiggle room on this as the new owners of my home moved in the next morning. I spoke to Kim about 1 month prior who said I would have a truck. Kim had no remorse or care that we had no truck to move. Honestly she was quite rude. I trusted this business. I am thankful for Penske that had a guaranteed truck on my set moving day. However I had to pay almost double the price I was paying. I feel I should be compensated from Budget. I would have NEVER booked with Budget if I knew this was going to happen.
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April 2021 by J Griff
Was looking for a vehicle to use for a move. All vehicles that are available were clearly listed with details and cost.
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July 2020 by Dan Miller
Better than uhaul
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November 2019 by Autumn Weimer
Read a couple of the other reviews saying Budget called them last minute saying they didnt have the truck that they made a reservation for, so I decided to call and confirm the reservation I made for a truck two months ago.
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March 2019 by Jim Gamble
Two stars might be generous. Or it might be unnecessarily bad. This place is in need of serious repairs and improvements, and there didn't appear to be any staff there when I dropped off a truck. The selection of vehicles is interesting.
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April 2018 by Chris McDermott
They found lots of discounts to get me the lowest price on a truck rental. Great job, friendly. I will use them again.
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September 2017 by Greg Silva
Truck rented to me was 3 qts low on oil, and needed trans fluid. Was filthy and smelled like a landfill. However, roadside assistance was top notch and was up and running in just over an hour after a flat tire. Despite these issues, I made the 2400 mi trip just fine.
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March 2017 by Eric Clark
I had a wonderful experience here! The office isn't pretty but I didn't go there to hang out in an office. I went to rent a truck and the customer service was exceptional! I felt the service was exactly what I wanted, honest,fair, and just down to earth people. I'll recommend my friends and family to this location without question.
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April 2016 by Jax Anger
Horrible customer service at the Sprinkle Road location. Office was disgusting and employees were smoking. Whole office smelled like smoke. Person in charge of the truck rental couldn't be found and when she was called couldn't bother to come in to do her job. We drove through ice and snow to pick up a truck we'd reserved. Google hours for the shop the rental is located said "7-2." When we get there we were informed that the truck rental part is only "7-9." This makes no sense to stay open for only two hours on a weekend day, when most people need to move. I feel we were lied to and treated with disrespect. The office was shady, and the employees were disgusting. Don't bother with thus location. We left and rented from Uhaul, was cheaper and friendlier.
