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December 2024 by Juawon Bell
Did a really nice job on my collision repair, per usual. I’ve gone through them in the past and their reputation continues to proceed them.
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December 2024 by Michael Odenwald
Team was amazing and super easy to work with they also were quick on the repairs
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December 2024 by Tyler Kuiper
Will and the rest of the staff are amazing. Always timely and honest with repairs. I recommend 10/10
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December 2024 by Sandy Hill
My first experience here; repairs well done; friendliness above and beyond expectation. Would gladly recommend with 5 stars.
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December 2024 by Travis Haldane
Great service, everyone is helpful and repairs have always been taken care of in a swift manner.
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December 2024 by Michael Hu
Horrendous Experience - Avoid This Shop
If I could give Caliber Collision zero stars, I would. My experience has been nothing short of appalling, and I would strongly urge anyone considering this shop to look elsewhere.
I was paying out of pocket to repair another person's car, and the initial estimate was $1,210.87. On the first day of the repair, I was informed that a few additional items were missed during the initial estimate, increasing the quote to $1,283.99—a manageable increase of ~$73, which I authorized.
However, several days later, I was informed the repair was complete, but yet again, the shop claimed they had forgotten to include something on the prior estimates. The final bill was now $1,533.99, a whopping $250 increase. Shockingly, no one notified me or the car owner about this second revision, nor did anyone seek authorization for the additional work.
When I confronted the staff (Tracy and Will), both admitted that I had not been informed of or authorized the additional charges. Despite this, they refused to release the vehicle unless I paid the inflated bill of $1,533.99. This is a blatant violation of Michigan's Motor Vehicle Service and Repair Act, Section 257.1332, which clearly requires repair facilities to notify customers and receive authorization for additional work that incurs extra charges.
I repeatedly stated that I was willing to pay the $1,283.99 amount, as that was the last communicated and authorized total. However, the shop is illegally holding the vehicle for unauthorized repairs.
I will be filing a formal complaint with the Michigan Department of State and pursuing legal action if necessary to resolve this matter. Caliber Collision's unethical practices, lack of transparency, and outright disregard for customer rights are disgraceful. Do yourself a favor and take your business to a reputable and law-abiding repair shop.
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December 2024 by Brittany Cooper
Nothing but good things to say! Fixed everything to my satisfaction! And even fixed a couple small things! Super nice people that work here!
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November 2024 by Greg Shugars
Cameron did a great job!
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November 2024 by Steve Searles
Very friendly people ,they do a excellent job. Fix in repair and your car.
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November 2024 by Christa Jones
Great at communication. Very nice work.
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November 2024 by Jack Loomis
Great service. Fast and professional.
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October 2024 by Joe Smith
While traveling thru Kalamazoo MI, I had a hood latch fail on my motorhome that needed to be repaired before I could continue. Is was late (after normal hours) but I took the parts to Caliber Collision on W Mosel in Kalamazoo and caught Traci just as she was leaving for the day. Rather then turn me away she asked if she could help me and then introduced me to the General Manager Jordan Vanbelle. He listened to my problem, looked at the parts I had with me and said… no problem he could get it repaired the next day. The next morning at about 10:30 AM I got a call from Jordan telling me my hood was repaired and I could pick it up.
The repair looks great even better than the OEM original. I want to Thank Traci, Jordan and the team at Caliber of Kalamazoo for their help to get me going again. They were very friendly, professional and quick to provide exceptional service. Thanks for a great job!!!!
Joe Smith
Pelham Al
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September 2024 by Marlene Snead
Satisfy customer
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September 2024 by Matthew Blahnik
Stopped in today because my tailgate would not open. Caliber Collision sent out Cameron to take a look. After just a couple minutes, Cameron had the tailgate working properly and had me on my way. Very helpful and polite staff!
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August 2024 by scott scheonrock
Our check in was great and look forward to a great fix, thx!!!!
