-
February 2024 by Jacqueline Banks
The technician PT did a wonderful job on my toes, i had lost all hope. and all the employees in there are so nice & friendly. They make you feel welcome when entering there.?
-
January 2024 by Briana Crawford
Love getting my nails done here
-
January 2024 by Debbie Bell
I feel Susan is the best. She always does a superb job.
-
January 2024 by Wendy Miller
My visit was great as always. Have been coming here for years!
-
January 2024 by With Friends TinTin
attentive and friendly, beautiful design
-
January 2024 by nicolle larson
Loveeeeeeee elegant nails & spa, have tried almost every nail place in Kalamazoo and they’re the best by far. Everyone is so friendly and they always do a great job. Highly recommend!
-
January 2024 by Maria Johnson
They did an AMAZING job on my nails. I went to a place prior to going there that used a color powder base…and they were concerned it would show through so they made all the accommodations they could to make it look perfect. I also had a reference picture and showed them what I wanted and they matched it perfectly and honestly made it 10x better. I could not be more happy with my nails right now they are absolutely gorgeous.
-
October 2023 by draynold1
First the place was nice to walk into. I love the some what diversity of the staff working there. Finally I found a place where I was listened to, my requests were met. The lady I worked with was kind and patient, she was not annoyed by the different designs I wanted haha. She just worked with me. She went all around the room looking for the right color and was not frustrated. I am very happy with this place.They seem to truly know what they are doing. First time in many years I got gel and I actually got a manicure with it.Service: Gel manicures
-
October 2023 by Tami Sue
My favorite place to get my nails done ?I had a stroke last year this was my first stop after 23 days in rehabilitation. They have been very accommodating during my recovery.
-
October 2023 by Faith Simpson
They literally committed extortion. On October 30th, I went to Elegant Nails and spa to have a full set of nails done with dip powder. The tech did not do the nails right, and I sat for 2 hrs during the service. By that time I needed to get home to my dogs and my back was aching terribly (post car accident). I went home and called the shop to request to come in and have the nails fixed later in the afternoon. I had already spent $73.80 on subpar nails.I went back, and they bounced me around between different techs and ultimately drilled down the bad nail job and painted them and sent me on my way. This is not the service that I had originally paid for, I only wanted a full set of dip nails, no polish. It was an addition 1 hour in the shop for this "fix." Now the nails fell apart the next day (Sunday) and they are closed. So I waited until Monday to go back and have them fixed.Monday October 2, I went back, and they offered to take the nails off. When I went back and said I felt I should receive a refund, she said they do not do that, and pointed to a sign on their counter. So the manager offered to redo my nails so that I would be happy.I agreed to this and another tech redid the nails completely the way I have done them the first time. At the end the tech said I owed $50 dollars. I was very confused, and she said speak with the manager so I went back and spoke with her.She told me I owe 50 for the redo and I said that she never told me that and if she had told me I was going to have to pay again, I would not have agreed to sit down and do them again. I explained and showed my receipt from Saturday and she said no I owe 50 dollars. I told her that makes little sense since she had just said we were redoing a bad job.She then refused to talk to me further and turned her back to me refusing to engage. I remained very calm until the end when she threatened to call the police on me if I didn't pay more money for a service that I had already paid for. There were many other customers in the store at that time 1230 ish.The manager then said that she would do $20 for the nails. I was so flustered and upset and have never had cops involved in something like this so I said only as a tip to the woman that did my nails would I pay 20 dollars. She nodded and brought up the payment on the card scanner.When I read the amount, she was charging me 41.20. I asked her why it was now higher when she had just stated she would take $20. She tried to say it was a 3% surcharge. I said how is 3% of $20 adding up to $41.20. She had no answer and again turned her back to me refusing to speak to me. I felt at that point that this woman was using extortion to gain more money and the threat was calling the police. I felt at this point filing an official complaint was the safest option. I have both receipts and there were many customer witnesses at the time of the incident.
-
October 2023 by Sanya Vitale
Outstanding nail salon. Clean, fair prices. Excellent customer service. Low wait times. Beautiful work by Kim. ATM onsite
-
September 2023 by Bree
I've been thinking about this for the last couple of weeks since I had my manicure and thought I should share. Most unusual manicure I've ever had. I was serviced by of Tony . After he completed my nails he commenced to beating on my hands and palms. I hope this is not a normal part of their process. Th
-
August 2023 by Krista G
They tried to charge me $5 extra to get a foot scrub with my pedicure.. something that comes standard with a pedicure. They were trying to just wash my feet and paint my nails for $45. They also charged $10 extra for regular acrylic nails (full set) to be shaped (almond) and another $10 to remove 5 fake nails (I can understand charging to remove nails if that's all they're doing but we got a full set put on!). Seems like they're just nickel and diming their customers. It would be one thing if they had been transparent about the extra costs but they did not say anything until I went to pay. Lastly, they also charged me almost $4 extra to use my credit card as payment, although my bill was over $100. There was no sign by the point of sale indicating this which, from my understanding, is supposed to be there in plain view for a customer to see. That's almost $30 in ridiculous fees. Will be my first and last time coming here.Services: Acrylic nails
-
July 2023 by maggie toyeas
I definitely recommend this place! I have never left here disappointed. The workers are extremely talented. I bite my nails really bad which makes it hard for me to find long lasting acrylics. The pictures of nails shown have all lasted me 5+ weeks!! It’s taken me a while to find a new nail salon since mine closed, and I am so glad I found this one.Services: Nail art
-
July 2023 by Emerie Wotta
Got my nails filled and had one nail that was cracked and asked for them to take it off. They did not. They just put acrylic over, after saying the nail is still brittle nothing changed. And then after walking out to my car another nail completely broke off when I went to grab my keys off my seat and barely hit my nails on my car seat and the nail completely fell off and was bleeding everywhere. Very disappointed and upset because of the service I received. Even after voicing my concernsService: Acrylic nails
