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January 2024 by Bryan Kneel
Trash location and trash chain. The amount of issues this trash company has caused me is ridiculous compared to anyone else's bank. I regret making my first bank account with them and wish I could do it over. I'd be embarrassed to be associated with this branch.GO TO A CREDIT UNION INSTEAD
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December 2023 by Mark Rivers
Very friendly and helpful staff
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May 2023 by Casey Todd
Great staff!! Always helpful and always greet me when I walk into the branch.
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October 2019 by chad rydzinski
Should have known this bank branch was a problem on my very first transaction, when they deposited my cash into the wrong checking account.
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August 2019 by Kaitlyn M.
We have literally had nothing but problems with fifth third. Originally we thought they were excellent. A substantial amount of money was taken out of our account without our knowledge and they reversed all of the fees associated with it as (they admitted) it was their fault. Fast forward to the government shut down. Times were rough, so we asked them to reverse a couple fees. They said they couldn't do it because they had previous helped us (and by helped us, they mean they did the right thing and reversed erroneous fees). Fast forward to today. I cashed a check for another substantial amount and paid the fee for immediate funds. So I sit on the phone with them in the grocery store and they tell me there's suddenly a retroactive hold on my check because the DEPARTMENT OF TREASURY "might have" written a bad check. So they can't release my hold and they won't refund the fee. I talked to another "specialist" on the phone and she said "it's not like we don't want to help you, it's that we can't." I proceeded to ask if it was the same situation with the shutdown. She said " No, we were reversing fees for all government employees. We could have done that." I'm just closing my accounts. We can't keep our money somewhere where we don't feel valued. Were we being discriminated against as the only government employees that weren't allowed a courtesy? I guess that's something to look into. Edit: They want me to call them after the hours I spent on the phone with them for them to tell me "they can't help." If they "wanted" to help. They should have instead of telling me there's nothing they can do. There were no fees associated with that particular hold, but $100s of dollars were charged in fees for the hardship they caused.
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November 2017 by waleed al-shahrani
Worst bank ever as customer service
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April 2017 by Kimberly Shannon
Staff is always so helpful. Whether I go through the drive through, go inside the branch, or call with an urgent question or need, they go the extra mile to help me get the answers I need or help solve the problem.
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April 2017 by Bruce Derby
Mortgage- Matt has been originating mortgage loans since 2002 and has an in depth knowledge of the industry and products. His customer experience, communication and service are outstanding.
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March 2011 by Ana P.
I actually work for another bank but they are so friendly at this location..I have my car loan through them. They always seem willing to help and serve customers (customer service!) which is refreshing. That's all.
