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February 2024 by Michael Upston
Fast friendly service
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February 2024 by Antoniette Taylor
Went for one thing got a whole list told them to fix it. Same problem from the work and parts they were supposed to replace
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February 2024 by Gidget Vance
Wonderful service
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February 2024 by Kathy Terpstra
The staff was kind and caring with my situation. I felt like I was important and they completed the work in very timely matter. I appreciate everything they did.
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January 2024 by Julie Risch
Waited 2.5 hours for my scheduled appointment. Did not receive the service requested, but paid for. Fraud! No apologies. No acknowledgement of the value of my time. Blamed the store manager scheduling. Never responded to on line scheduling request. Go somewhere else!
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January 2024 by Rita Albertson
The staff at Firestone were kind; helpful and kept me updated with progress
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January 2024 by Corey Gilbert
Had a leaking tire Kalamazoo tire shops swamped called fire stone hear on main they said they could do it got me in fixed the leak and Chan he’s turn signal bulb all on a stop by no appointment now I know I’m lucky and just wanted them to know thank you for taking me in on the fly and getting me safely on the road with the weather!
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January 2024 by Blaine Hooks
Had a 2:00 appointment to get my rear brake pads and rotors replaced, left at 6:00 with no work done because they “thought they had more time.” I would’ve thought 4 hours was enough time to change one axle worth of brake repairs… especially for an appointment… apparently not.
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January 2024 by Remy J Coles
If zero was an option, I would give it. My 18 yr old daughter was stranded with 3 flat tires and had her car towed to this location. They tried to tell she needed new struts, tried to charge her over $1000 for new rims (had to ship them from TN?), and $900 for new tires, AND attempted to tack on the warranty for the tires without telling her about it.Needless to say, we had the car towed to RNR who were very transparent, the struts had no damage, and they got her new tires and rims for $900 total and had her fixed up in a matter of hours.As a parent you hope that a business wouldn't try to take advantage of your child when they are in a bind, but unfortunately it still exists.
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January 2024 by Crystal R
Terrible Terrible & Terrible. The employees are young and not very knowledgeable at all. Seems to be very EXPERIENCED . DIDNT HAVE A CLUE AS TO WHAT THEY WERE DOING? TOLD ME I NEEDED NEW TIRES WHICH I DID NOT. AFTER TAKING MY VECHICLE TO THREE OTHER PLACES, AND ONE BEING ANOTHER FIRESTONE, I WAS TOLD OTHERWISE. I WOULD NEVER RETURN TO THE FIRESTONE ON WEST MAIN ST IN KALAMAZOO, NOR WOULD I EVER RECCOMEND ANYONE!!
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January 2024 by Penny
There was a bit of confusion at first but they was able to figure it out and things went smooth there after
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January 2024 by Gilsan Jang
Hopefully, mechanic diagnose correctly next time. Thank you for fix my car.
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January 2024 by Sean Kidd
Extremely friendly and professional. Topped off my oil and sent me on my way with no charge.
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January 2024 by Sam Q.
Took over two hours for just an oil change. It was obviously a busy night for them and I can't say they weren't working hard but damn. I only went because I had a coupon which I didn't realize couldn't even be applied. Friendly enough service but not worth it.
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December 2023 by Aus Malik
They fixed the car and gave me a warranty if the dashboard signs show up again, they will fix it for free, a day after they fixed the car, the same problem appears again. When i took it back again they said that they can’t fix it, they said that they cover the part that they changed( they changed what they said before) , not the problem. So why would I pay for fixing the car and when they didn’t fix right and they asked me to pay again to changed another part?, so the warranty for what?
