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August 2023 by Michelle Daniels
I am not the typical Gazelle Sports shopper as I am not a runner. My plantar fasciitis has returned in one of my feet so it was recommended by my doctor to visit the store for a pair of shoes to help relieve my pain. I was lucky to have Ethan help me find the right shoe for my problem. I loved the 1st pair that I tried on (Hoka’s) but tried the other shoes as well. I needed a black shoe & my size was not available so he asked me if I would be willing to try a men’s shoe. I have done this before so I told him that I would be good with that. Ethan is very knowledgeable & talked to me about the shoe design. I will be looking forward to my next purchase!
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June 2023 by Brenda G
Wasted money on a warranty that the company wont honor! This is the last time I will ever purchase through Gazelle and I wouldnt recommend them to anybody!! Stay away from Gazelle!
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June 2023 by Aarron Van Buren
Went here to see what they had, and I am IMPRESSED. I'm realtively new to running but I learned SO much while here. Ella and Rob were awesome in helping me, especially with showing me new things I never knew.I'm looking forward to joining the Tuesday runs and the Strava group. 100% recommend this place to anyone who needs running stuff.Also this shirt is fantastic in feel and looks.
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June 2023 by Ryan Michael
This is sorta like a locally owned tiny REI. The selection of brands & prices are right in the same ballpark. All the people that run it are really friendly. I’ll definitely be through again and would prefer to give this local business my money if they have what I need.
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April 2023 by Mark Yancey
Gazelle's has a great selection of sport related clothing and accessories. But even better is the staff. They are a great resource for the best options for YOU. Never pushy or trying to sell you something you don't need. Always helpful.Update: Just bought shoes. Mike was very helpful in finding the right shoe for me. No rush, no pressure. Thanks
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March 2023 by Theresa Zywicki
Great products and service. Always can find something to buy here. Started shopping here for running shoes in 1995. A little pricey, but clothing is good quality and will last 20+ years.
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February 2023 by CeCe W
I feel so bad I forgot the name of the person that helped me, but he was so kind and acknowledgeable. Yes majority of the shoes are for running, but found a pair that would suit my needs. I appreciate the kindness of the staff, it was a first visit and it won’t be the last.
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February 2023 by Shannon
I HATE shoe shopping, especially with sales people.. I’m sorry, but it’s true! I become a people pleaser and just start saying yes. Not gonna lie, I’ve gone here before and ran into that issue… however……. Game changer, SAIRI! She is so fun, informative, and really helped me pick out a proper pair of shoes. I am a nurse with 9 years of experience working those 12’s and I full on refused hoka’s. I refused anything without a cute color and I refused I wore anything bigger than an 8. And today I was between hoka’s and WHITE BORING SHOES (they were on cloud so I was walking on a cloud). The key was she never looked down on my opinion! She listened, but obviously knew what was best for my feet. She even talked me into a size 9 because I do have wide feet. However, the shoes she had me try on were subtle and didn’t make me feel like a clown. Sairi was so nice and genuine. I felt like I was with a friend. I said this out loud in the store and I’ll say it again, she deserves a raise! She did the unthinkable… beat my stubbornness and made me feel comfortable shopping in person.
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October 2022 by Teddy P.
Mike helped me find the right pair of shoes for just me. He took significant time analyzing my foot and how I walk to assess what is best for me. I really appreciate his genuineness in making sure I got the shoes that best matched my foot and the way I run.
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October 2022 by Crystal Kuras
Me and my husband went in to check out some new pair of shoes because he suffers from plantars fiscitis and I must say I was very surprised by how excellent the customer service was there. We first went over to V&A to look at shoes for him and they were friendly enough but were a little pricier and less knowledgeable about the shoes he needed. So we went next door and were right away greeted by Ethan and he gave us the best customer service we have ever had. Super friendly professional, knowledgeable, and helpful. We paid less there than what we would have paid at V&A. My husband loves the shoes and is excited and relieved to have shoes that will aid in his foot pain. If you're looking for a place with a broad selection and great customer service then I would highly recommend going here. I'll likely be back to grab a pair for myself!
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October 2022 by Audrey Ray
I went in with my sister & a friend, we were each looking to purchase a pair of sneakers. Cass helped us all out simultaneously. He was excellent. He brought me many different pairs of shoes to try on as I wasn’t quite sure what I wanted. Cass was very patient and extremely knowledgeable!
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August 2022 by Em Harris
I can't really recommend the store. I've gone in both times and can't say I've had a good experience either time. The sales staff were not very friendly or helpful and although my requests were not all that complicated (gym shoe with more toe support) they acted like it was something completely ridiculous. They also apparently only sell athletic shoes for running, because even though they have an entire wall of shoes, the salesperson could only think of 3 that could handle side to side movement, none of which had much support. I guess if all you like to do is run in a straight line you might find something here, but I'd honestly rather order online than go in here and talk to their sales staff.
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July 2022 by Andrew Snover
As I have got more into running I came in looking for a proper pair of running shoes. The service I received was unmatched and my main concern was being upsold and I can happily say I did not feel this at all. They really cared about getting me the right shoe and I am very satisfied.
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July 2022 by lora Willmore
The staff was so incredibly helpful and friendly. They really know their products and their pricing is on par with the quality. They came highly recommended to me and I now know why! I will definitely be back!
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May 2022 by Irisaida M.
Who wants REI when you've got Gazelle! Excellent customer service, personalized attention, with personnel who really give their best to find the best fit for your feet and your walking/running/foot structure needs. Starting off by ensuring measurements are correct, providing options, and explaining in detail how each individual shoe technology works, the staff is just amazing. (Visited the Kentwood location and also purchased online.) Thanks Mary and Ashlee! You rock.