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August 2025 by Samantha Knapp
I had an amazing experience with Gerber Collision & Glass! My car had paint chipping issues due to a known manufacturer defect, and thankfully, the manufacturer extended the paint warranty to 10 years. Gerber handled the entire process smoothly and professionally.
They repainted my car, and the results were flawless. It honestly looks brand new. The color match is perfect, the finish is immaculate, and the attention to detail really shows. The team kept me updated throughout the process, and the turnaround time was even quicker than I expected.
Big thanks to the staff at Gerber for making what could have been a stressful situation incredibly easy. I highly recommend them if you need quality work and great customer service!
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June 2025 by Teresa Jones
My vehicle was broken into, and someone attempted to steal it. My insurance company recommended that my car be sent to Gerber, which it was. I was later informed that all the necessary repairs had been completed and that I could come pick up my vehicle.
Unfortunately, I couldn’t pick it up right away due to graduation and other commitments. When I finally arrived—right before closing—the woman I spoke with seemed to have an attitude about the delay. I received my vehicle that day, but by the following Monday, I had to return it because the car started shaking and felt like it didn’t want to move.
I called Gerber and told them something was wrong with my vehicle and that I would be getting it towed back. I also mentioned that I wasn’t sure how long it would take for the insurance company to arrange the tow. They told me not to worry and that they would come and get the car themselves. Since I had expressed that I didn’t feel comfortable driving it, I assumed they would have it towed.
However, someone simply came and drove the vehicle away, which didn’t sit right with me. I didn’t hear anything from them until I called two days later. That’s when I was told that the spark plugs were completely undone, some were loose, and there was also an issue with the coils. They told me to take the car back to whoever performed the tune-up. I explained that I had never had a tune-up, so their explanation didn’t make any sense.
After that, my car was sent to the Kia dealership. I went from having no issues with my car before the break-in to now having complete engine damage. Gerber has refused to speak with me or address the issue and has avoided all communication.
I would not recommend taking your car there at all.
Reply
“I spoke to someone yesterday, and they said they would contact me today. However, I haven’t received a call. Don’t worry—I’ll provide an update accordingly, so please don’t make it seem like someone was trying to reach me.”
Update: 6/23/25
I spoke with the general manager, and he informed me that he had fired his two auto mechanics and was following up on my complaint. I was finally able to get in touch with him, and he told me that he believes someone may have tampered with my vehicle again after I got it back.
To remind you, when I drove off from the shop, the car began to shake slightly, and the shaking progressively worsened as I continued driving. Shortly afterward, the check engine light came on. I later discovered that the spark plugs had been left undone.
As of now, one of the cylinders in my engine is misfiring, and I’ve been told I need a new engine—which will cost $10,000. I am currently without a vehicle, and my insurance company, State Farm, is refusing to cover the repairs. They claim the damage was not caused by the theft, but recommended that my car initially be taken to Gerber Collision, where I received the vehicle back—with loose, undone and oil-coated spark plugs.
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June 2025 by Paul Close
They were very helpful and flexible with their time. My car looks amazing. I can’t recommend Christina and her staff enough.
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May 2025 by josie mericle
My car was expected to be done on Tuesday latest if “no additional damages were found”. Originally was told 4-5 days, called in today wondering what was up with the car after hearing nothing and was told 7-10 days from today and they just started on it. Blamed it on the bad storm which i understand to a certain point. What i don’t understand is the lack of communication. I have been carless for no reason, i would have just picked it up and dropped it off again if they simply told us they were backed up. I also don’t understand how they managed to get that backed up, nearly 2 weeks from a 2 day storm? My car was scheduled in and dropped off a week ago and it’s just now getting started on? This whole situation is pretty unbelievable, i genuinely cannot believe there was no communication and now im stuck without a car for “7-10 days” when i should have it by now.
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March 2025 by Brandon Jaramillo
Great Service and Friendly Staff. I recently had a small bump that needed to be pulled out. The damage inspection was very fast, and they made sure I was set up with the local Enterprise rental service so that I would be ready for the rest of the day.
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March 2025 by Kevin moe
Great service! friendly staff! they cleaned the inside and outside of my car upon re-arrival which was very nice and completely unexpected.
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February 2025 by Jon Hop
Such an amazing experience! Sally at the front desk and Caden who was our estimator were both amazing! The professionalism, personal touch, and efficiency they showed us left a great impression!
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October 2024 by John Machinski
Nice staff liked talking to Mark Bradley will be using service for repair
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August 2024 by Asia Dampier
They switched my battery with a bad one they stole/lost my front headlight and refuses to replace it. Mark sent the insurance company a high quote for new parts and later told me he was going to buy used parts to fix my car. Take pictures of everything before leaving them with your car
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May 2024 by Brendan Kelley
They didn't assemble the front bumper/other components on my car correctly and they broke multiple plastic parts. Come on guys, it's not that hard. (my car is fine now, I fixed it myself lol)
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May 2024 by Jody Herwick
I was told my car would be ready today, they have had it now for a week. When I called today, I was told it would be another 3 days. The person I spoke with was rude and told me to “get car rental insurance and this wouldn’t be a problem “. Will never use this auto body shop again.
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March 2024 by Paul Hamlin
Had estimate done on damaged vehicle. Employees were friendly and professional. Prompt service and were able to get my truck in quickly for repairs. Highly recommend.
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March 2024 by Mike Snyder
They did a great job and in good time, I recommend
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March 2024 by Kaliece Nabors
Great experience from beginning to end. They moved my date up to accommodate my family and completed my repairs very timely. Staff was very professional.
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February 2024 by Melissa R
Gerber was extremely quick and efficient to work with (through our insurance agency). The vehicle was finished much faster than we were quoted, and we were given a very extensive breakdown of everything that was replaced/recalibrated, etc. they were much faster than other body shops in the area. Thank you!
